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Moto G Owners: Verizon to Page Plus

SpeedRacer20 953 451 August 4, 2014 at 10:20 PM More Verizon Wireless Deals
For those Verizon Moto G owners hoping/wishing/expecting to take the phone over to Page Plus Cellular, read on. It's long, my apologies, but by the end of it, you will find out that porting it over the Verizon model to Page Plus simply won't work. This post is to inform people here so they don't have to go through the hell I went through recently with Verizon.

Grab some cookies and milk and read on if you want....

I purchased the Moto G for Verizon pre-pay back in January 2014 the day it came out but didn't activate it until February 4th. I was told by a Verizon rep that after 6 months I could have the phone's ESN number cleared and could take to another cell phone carrier, provided they were CDMA, which we all know Page Plus is. So my place was to simply use it for six months and take it over to Page Plus. I don't use data much, or my cell phone that much, for years I was with Verizon on their post paid plan with no contact using a flip-phone making it to send/receive calls only and was paying $55 a month after taxes, so getting the Moto G was a big upgrade for me.

Before the 6-month mark I called Verizon and again verified that I could get the phone's ESN number cleared but had to wait until early August. When it was time to reload my phone, I called and the rep (now the third one) also verified this could be done. He said "Ok you want to take your phone to Page Plus, no problem, I will deactivate your account and clear the ESN". He processed it and I spoke with a Page Plus rep that I had talked to a few times in the past. He asked for the phone's ESN number which I gave him and he verified to me that the phone still LOCKED to Verizon pre-pay.

I then called Verizon customer service, could not get through via telephone, but through chat. Tried to explain over chat what was going on, which was like pulling teeth. Finally got through to customer service on the phone again, this time with a rep who barely spoke English. She said that they couldn't clear the phone's ESN over the phone, but that I had to take it into the nearest Verizon Store and "they" could handle it.

So that night I went into my local Verizon store and the rep there said he had never been asked to do that with that phone and hadn't even heard if it could be done. He then looked through his computer for anything and found a blurb about it. He said that it stated that for Verizon 3G Pre-Paid phones such as the Moto G that a customer can transfer the phone to a Post-Paid plan after 6 months but after 12 months could have the phone unlocked/ESN number cleared to be able to work on another CDMA carrier. I told the store rep that the first rep earlier in the day had deactivated my account and he told me that if that was the case, that I need to call back ASAP and have them stop that work order.

I quickly got home, and called Verizon's customer service. I got a very helpful employee on the phone who told me that she didn't see anything on her end about my phone being deactivated but she was in the post paid department. She informed me that Verizon doesn't "lock" their phones after confirming with a few other supervisors but then she says to me to deactivate a phone, it generally involves a code which is six 0's but was unsure of the process. She said she would be able to help me get things all straightened out and wanted to give me at some some credit to my account but would see what she could do. She placed me on hold, and before doing so I made sure to give her my home phone number in case we got disconnected or transferred. She assured me that she would call me back if that happened, After about 10 to 15 minutes of being on hold, she never came back, instead transferring me to the Pre-Pay department and an entirely different rep.

Once I got to this Pre-Pay Verizon rep, she verified that my account had been deactivated earlier in the day (which I knew) but that the rep who deactivated it should never have done it because the phone could not be taken over to Page Plus or elsewhere after six months. I then asked why not only that rep would tell me I could, but two other reps prior to calling told me the same thing? She could not answer the question. She then said that while my account showed deactivated, then activated again, she informed me that at midnight the phone would then be deactivated again, and that I would lose my phone number (a number I have had for years) and that I would then have to wait 30 DAYS before I could reactivate the phone with a new account. She said that when they deactivated the phone, all the associated "notes" from previous reps were deleted.

Needless to say I was beyond upset and asked to get a supervisor on the phone. I was transferred to one who was literally speechless. He said he could access all prior notes on his end and started reading through them, offering up his apologies and saying how disappointed he was that reps were telling me things that were not true. I mentioned this all would be great trainer for reps, so that they can be trained on the factual information to give out to customers.

The supervisor did confirm that after 6 months, yes a person can take it over to post pay, and after 12 months they could have it cleared and taken elsewhere, such as to Page Plus (however the Page Plus rep has pretty much said that still more than likely won't be the case). The supervisor was able to let me keep my phone number but said that because the rep had deactivated my account, the 12-month waiting cycle restarted. So instead of waiting 6 more months to get to the 12 month mark, I now have to wait 12 months. I informed him that I was more than willing to stay with Verizon for 6 months but because Verizon dropped the ball severely and caused this complete nightmare, I felt Verizon needed to do more than apply one month of service credit. He agreed and informed me he was going to send this "up the ladder" to his bosses and that he assured me he would be calling me back the next night.

That was four days ago and a call back never came. I do have his name, employee number, and call center location so I may try calling back and asking why he didn't call me back and see what the response is.

So as a Moto G user for six months, the phone can't be ported to Page Plus, and if Verizon tells you it can be, you will probably go through the mess I went through thanks to a bunch of incompetent Verizon employees. Save yourself the hassle and just buy the Boost Mobile Sprint Moto G model and pay to have it professionally flashed to Page Plus.

23 Comments

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#2
Why wouldn't you buy the Boost Mobile Moto G to begin with?
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#3
Quote from Jabbit View Post :
Why wouldn't you buy the Boost Mobile Moto G to begin with?
Brilliant insight.
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#4
Quote from SpeedRacer20 View Post :
For those Verizon Moto G owners hoping/wishing/expecting to take the phone over to Page Plus Cellular, read on. It's long, my apologies, but by the end of it, you will find out that porting it over the Verizon model to Page Plus simply won't work. This post is to inform people here so they don't have to go through the hell I went through recently with Verizon.

Grab some cookies and milk and read on if you want....

I purchased the Moto G for Verizon pre-pay back in January 2014 the day it came out but didn't activate it until February 4th. I was told by a Verizon rep that after 6 months I could have the phone's ESN number cleared and could take to another cell phone carrier, provided they were CDMA, which we all know Page Plus is. So my place was to simply use it for six months and take it over to Page Plus. I don't use data much, or my cell phone that much, for years I was with Verizon on their post paid plan with no contact using a flip-phone making it to send/receive calls only and was paying $55 a month after taxes, so getting the Moto G was a big upgrade for me.

Before the 6-month mark I called Verizon and again verified that I could get the phone's ESN number cleared but had to wait until early August. When it was time to reload my phone, I called and the rep (now the third one) also verified this could be done. He said "Ok you want to take your phone to Page Plus, no problem, I will deactivate your account and clear the ESN". He processed it and I spoke with a Page Plus rep that I had talked to a few times in the past. He asked for the phone's ESN number which I gave him and he verified to me that the phone still LOCKED to Verizon pre-pay.

I then called Verizon customer service, could not get through via telephone, but through chat. Tried to explain over chat what was going on, which was like pulling teeth. Finally got through to customer service on the phone again, this time with a rep who barely spoke English. She said that they couldn't clear the phone's ESN over the phone, but that I had to take it into the nearest Verizon Store and "they" could handle it.

So that night I went into my local Verizon store and the rep there said he had never been asked to do that with that phone and hadn't even heard if it could be done. He then looked through his computer for anything and found a blurb about it. He said that it stated that for Verizon 3G Pre-Paid phones such as the Moto G that a customer can transfer the phone to a Post-Paid plan after 6 months but after 12 months could have the phone unlocked/ESN number cleared to be able to work on another CDMA carrier. I told the store rep that the first rep earlier in the day had deactivated my account and he told me that if that was the case, that I need to call back ASAP and have them stop that work order.

I quickly got home, and called Verizon's customer service. I got a very helpful employee on the phone who told me that she didn't see anything on her end about my phone being deactivated but she was in the post paid department. She informed me that Verizon doesn't "lock" their phones after confirming with a few other supervisors but then she says to me to deactivate a phone, it generally involves a code which is six 0's but was unsure of the process. She said she would be able to help me get things all straightened out and wanted to give me at some some credit to my account but would see what she could do. She placed me on hold, and before doing so I made sure to give her my home phone number in case we got disconnected or transferred. She assured me that she would call me back if that happened, After about 10 to 15 minutes of being on hold, she never came back, instead transferring me to the Pre-Pay department and an entirely different rep.

Once I got to this Pre-Pay Verizon rep, she verified that my account had been deactivated earlier in the day (which I knew) but that the rep who deactivated it should never have done it because the phone could not be taken over to Page Plus or elsewhere after six months. I then asked why not only that rep would tell me I could, but two other reps prior to calling told me the same thing? She could not answer the question. She then said that while my account showed deactivated, then activated again, she informed me that at midnight the phone would then be deactivated again, and that I would lose my phone number (a number I have had for years) and that I would then have to wait 30 DAYS before I could reactivate the phone with a new account. She said that when they deactivated the phone, all the associated "notes" from previous reps were deleted.

Needless to say I was beyond upset and asked to get a supervisor on the phone. I was transferred to one who was literally speechless. He said he could access all prior notes on his end and started reading through them, offering up his apologies and saying how disappointed he was that reps were telling me things that were not true. I mentioned this all would be great trainer for reps, so that they can be trained on the factual information to give out to customers.

The supervisor did confirm that after 6 months, yes a person can take it over to post pay, and after 12 months they could have it cleared and taken elsewhere, such as to Page Plus (however the Page Plus rep has pretty much said that still more than likely won't be the case). The supervisor was able to let me keep my phone number but said that because the rep had deactivated my account, the 12-month waiting cycle restarted. So instead of waiting 6 more months to get to the 12 month mark, I now have to wait 12 months. I informed him that I was more than willing to stay with Verizon for 6 months but because Verizon dropped the ball severely and caused this complete nightmare, I felt Verizon needed to do more than apply one month of service credit. He agreed and informed me he was going to send this "up the ladder" to his bosses and that he assured me he would be calling me back the next night.

That was four days ago and a call back never came. I do have his name, employee number, and call center location so I may try calling back and asking why he didn't call me back and see what the response is.

So as a Moto G user for six months, the phone can't be ported to Page Plus, and if Verizon tells you it can be, you will probably go through the mess I went through thanks to a bunch of incompetent Verizon employees. Save yourself the hassle and just buy the Boost Mobile Sprint Moto G model and pay to have it professionally flashed to Page Plus.
That really sucks. I also debated getting the Verizon version for fear that a flashed Boost mobile version would have issues with future updates, voicemail, etc. I ended up getting a Boost version and flashing it myself...so far so good.
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#5
Quote from Jabbit View Post :
Why wouldn't you buy the Boost Mobile Moto G to begin with?
Back when the Moto G came out I believe it was only for Verizon, there wasn't a model for different carriers, and there wasn't talk about having to flash it either, etc. Had there been a model released when I purchased for other carriers and talk back then about the Verizon model not working elsewhere, etc. trust me I would have gone that route. It's easy now to say "Why didn't you do this or that" after the fact.

The issue isn't so much with the phone as it is with Verizon, my posting is mainly to let other Verizon owners know that porting it to Page Plus isn't possible as there have been a number of people on this site, and elsewhere, wondering if they could port it over after six months, and I would hate to see others go through what I went through.
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#6
After flashing can it still be ported to pp? I have the boost version but there was talk of it no longer being allowed on pp.
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#7
Quote from slim2none View Post :
After flashing can it still be ported to pp? I have the boost version but there was talk of it no longer being allowed on pp.
I just did it a couple of months ago and it worked and still works perfectly.
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#8
Quote from Brian1 View Post :
I just did it a couple of months ago and it worked and still works perfectly.
I think you were grandfathered and I have three useless phones.
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#9
I did it about 4 weeks ago and mine still works.
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#10
Quote from Brian1 View Post :
I just did it a couple of months ago and it worked and still works perfectly.
Quote from Jabbit View Post :
I did it about 4 weeks ago and mine still works.
For the 2 of you that were successfully able to port, did you activate the pre-paid Verizon Moto G on Verizon and then do an ESN change after 6 or 12 months?

I know this is an old post but just trying to gauge what you did as people on this recent thread seem unable to use a Verizon prepaid moto G on pageplus.

http://slickdeals.net/f/7874141-motorola-moto-g-4-5-verizon-prepaid-no-contract-smartphone-20?v=1
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Quote from MeAPhool View Post :
For the 2 of you that were successfully able to port, did you activate the pre-paid Verizon Moto G on Verizon and then do an ESN change after 6 or 12 months?

I know this is an old post but just trying to gauge what you did as people on this recent thread seem unable to use a Verizon prepaid moto G on pageplus.

http://slickdeals.net/f/7874141-motorola-moto-g-4-5-verizon-prepaid-no-contract-smartphone-20?v=1
Boost Mobile to Page Plus is (was?) the easiest, I always heard Verizon prepaid was a huge pain. It was my understanding that you could NOT activate a prepaid Verizon Moto G on Page Plus without first having it on Verizon for a while.

I've since moved on from Page Plus. I'm with Republic Wireless now.
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#12
Quote from Jabbit View Post :
Boost Mobile to Page Plus is (was?) the easiest, I always heard Verizon prepaid was a huge pain. It was my understanding that you could NOT activate a prepaid Verizon Moto G on Page Plus without first having it on Verizon for a while.

I've since moved on from Page Plus. I'm with Republic Wireless now.
Same here - Boost Mobile Moto G. I'd be with Republic Wireless too if they I thought that Sprint's coverage was as good in rural areas as Verizon's. Maybe it is though, I don't know.
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Quote from Brian1 View Post :
Same here - Boost Mobile Moto G. I'd be with Republic Wireless too if they I thought that Sprint's coverage was as good in rural areas as Verizon's. Maybe it is though, I don't know.
If there is no Sprint service, Republic Wireless falls back onto Verizon. Or so I have been told.
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#14
Quote from MeAPhool View Post :
For the 2 of you that were successfully able to port, did you activate the pre-paid Verizon Moto G on Verizon and then do an ESN change after 6 or 12 months?

I know this is an old post but just trying to gauge what you did as people on this recent thread seem unable to use a Verizon prepaid moto G on pageplus.

http://slickdeals.net/f/7874141-motorola-moto-g-4-5-verizon-prepaid-no-contract-smartphone-20?v=1
If you notice most of the posts are from people who don't even own the Moto G but are going based on what they have "heard". I, on the other hand have owned the Moto G Verizon pre-paid model since it first came out in February 2014. Read my original first posting if you want, it's rather long so my apologies. I didn't switch to Page Plus at that time though because I had already put on x amount of money on my Verizon account (which you don't get credited back if you leave pre-pay) but also a nice credit from Verizon for their screw-up.

I could have taken the phone over to Page Plus last September all I did was go onto the Page Plus website and click "Activate" and then entered in the MEID/ESN number and it showed that the phone was cleared to be used on Page Plus. It's not difficult as others have said. I recently took advantage of that Best Buy LG G2 Verizon deal with the Moto 360 promo so in early July I am selling off the Moto G and taking the LG G2 to Page Plus since that phone is contract-free/unlocked.

To my knowledge, and I could be wrong about this, effective earlier this year Page Plus announced they would only let people with Verizon-branded phones could be used with Page Plus. The people who had flashed non-Verizon phones were "grandfathered" in but all others could not use those devices with Page Plus.

Remember the Moto G only supports 3G. They have a newer version called the Moto E that supports 4G LTE and features an expandable memory MicroSD slot to 32GB, whereas the Moto G does not support an SD card. Verizon pre-pay now has 4G LTE service for the same price as 3G.

The best thing to do if you can is go to your local Best Buy store, write down the MEID/ESN number from the packaging of the Moto G or the Moto E and then go to the Page Plus website, click "Activate" and go through the prompts entering the MEID/ESN number when asked, and see if it will work. You don't have to activate anything or sign up, you can basically just check it out. If either of the phone says it will, then there is no waiting period anymore, however, if it says "locked to Verizon" then there is the 12 month waiting period still. If it will work with Page Plus, after it scans the number, it will show this message below (which is for my Moto 3G):

Congratulations, your device is eligible for Page Plus service! Our system indicates you have a 3G device. Please fill in the information below (all fields are required), then you'll proceed to choose a service plan.
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Last edited by SpeedRacer20 May 26, 2015 at 10:59 AM
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#15
Quote from Jabbit View Post :
If there is no Sprint service, Republic Wireless falls back onto Verizon. Or so I have been told.
Very interesting. I'm going to research that and, if that's the case, then I'm switching to Republic Wireless.
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