Grab some cookies and milk and read on if you want....
I purchased the Moto G for Verizon pre-pay back in January 2014 the day it came out but didn't activate it until February 4th. I was told by a Verizon rep that after 6 months I could have the phone's ESN number cleared and could take to another cell phone carrier, provided they were CDMA, which we all know Page Plus is. So my place was to simply use it for six months and take it over to Page Plus. I don't use data much, or my cell phone that much, for years I was with Verizon on their post paid plan with no contact using a flip-phone making it to send/receive calls only and was paying $55 a month after taxes, so getting the Moto G was a big upgrade for me.
Before the 6-month mark I called Verizon and again verified that I could get the phone's ESN number cleared but had to wait until early August. When it was time to reload my phone, I called and the rep (now the third one) also verified this could be done. He said "Ok you want to take your phone to Page Plus, no problem, I will deactivate your account and clear the ESN". He processed it and I spoke with a Page Plus rep that I had talked to a few times in the past. He asked for the phone's ESN number which I gave him and he verified to me that the phone still LOCKED to Verizon pre-pay.
I then called Verizon customer service, could not get through via telephone, but through chat. Tried to explain over chat what was going on, which was like pulling teeth. Finally got through to customer service on the phone again, this time with a rep who barely spoke English. She said that they couldn't clear the phone's ESN over the phone, but that I had to take it into the nearest Verizon Store and "they" could handle it.
So that night I went into my local Verizon store and the rep there said he had never been asked to do that with that phone and hadn't even heard if it could be done. He then looked through his computer for anything and found a blurb about it. He said that it stated that for Verizon 3G Pre-Paid phones such as the Moto G that a customer can transfer the phone to a Post-Paid plan after 6 months but after 12 months could have the phone unlocked/ESN number cleared to be able to work on another CDMA carrier. I told the store rep that the first rep earlier in the day had deactivated my account and he told me that if that was the case, that I need to call back ASAP and have them stop that work order.
I quickly got home, and called Verizon's customer service. I got a very helpful employee on the phone who told me that she didn't see anything on her end about my phone being deactivated but she was in the post paid department. She informed me that Verizon doesn't "lock" their phones after confirming with a few other supervisors but then she says to me to deactivate a phone, it generally involves a code which is six 0's but was unsure of the process. She said she would be able to help me get things all straightened out and wanted to give me at some some credit to my account but would see what she could do. She placed me on hold, and before doing so I made sure to give her my home phone number in case we got disconnected or transferred. She assured me that she would call me back if that happened, After about 10 to 15 minutes of being on hold, she never came back, instead transferring me to the Pre-Pay department and an entirely different rep.
Once I got to this Pre-Pay Verizon rep, she verified that my account had been deactivated earlier in the day (which I knew) but that the rep who deactivated it should never have done it because the phone could not be taken over to Page Plus or elsewhere after six months. I then asked why not only that rep would tell me I could, but two other reps prior to calling told me the same thing? She could not answer the question. She then said that while my account showed deactivated, then activated again, she informed me that at midnight the phone would then be deactivated again, and that I would lose my phone number (a number I have had for years) and that I would then have to wait 30 DAYS before I could reactivate the phone with a new account. She said that when they deactivated the phone, all the associated "notes" from previous reps were deleted.
Needless to say I was beyond upset and asked to get a supervisor on the phone. I was transferred to one who was literally speechless. He said he could access all prior notes on his end and started reading through them, offering up his apologies and saying how disappointed he was that reps were telling me things that were not true. I mentioned this all would be great trainer for reps, so that they can be trained on the factual information to give out to customers.
The supervisor did confirm that after 6 months, yes a person can take it over to post pay, and after 12 months they could have it cleared and taken elsewhere, such as to Page Plus (however the Page Plus rep has pretty much said that still more than likely won't be the case). The supervisor was able to let me keep my phone number but said that because the rep had deactivated my account, the 12-month waiting cycle restarted. So instead of waiting 6 more months to get to the 12 month mark, I now have to wait 12 months. I informed him that I was more than willing to stay with Verizon for 6 months but because Verizon dropped the ball severely and caused this complete nightmare, I felt Verizon needed to do more than apply one month of service credit. He agreed and informed me he was going to send this "up the ladder" to his bosses and that he assured me he would be calling me back the next night.
That was four days ago and a call back never came. I do have his name, employee number, and call center location so I may try calling back and asking why he didn't call me back and see what the response is.
So as a Moto G user for six months, the phone can't be ported to Page Plus, and if Verizon tells you it can be, you will probably go through the mess I went through thanks to a bunch of incompetent Verizon employees. Save yourself the hassle and just buy the Boost Mobile Sprint Moto G model and pay to have it professionally flashed to Page Plus.