I'm pretty pissed at SHC for having such tight expiration dates on "bonus" points. In some instances it is just 7 days and they are very inconsistent and when they post points for online orders. Sometimes it's when the order goes through, others are when it ships or you get a notice to pick it up and sometimes it takes a day or two (or 7) and others you have to call.
I placed an order for a 3DS XL last week that came with 50,000 bonus points ($50) on Saturday night 08/09. The points hadn't posted when I checked Sunday afternoon and then I went on vacation. So i figured I'd get them when the item shipped Monday.
The item was delivered on Thursday and I returned from vacation on Sunday morning. I immediately tried to find something to use the points on knowing they'd be expiring only to find out they expired Saturday evening which means they must have issued them sometime after I checked Sunday morning but tagged them to the date I placed the order.
So in reality they expected me to use them almost before I received the items (items were delivered on Thursday and points expired Saturday I guess).
I'm a VIP Gold member on that account and I called CSR and the first lady said she'd issue a courtesy credit but would need a manager override but the manager denied me, overstepping the CSR saying that they can only extend standard earned points and not bonus points.
I explained that operating that way, inconsistently with 7 day expiration windows, is unfriendly at best and predatory at worst and escalated the case via e-mail and ranted on social media.
$50 is a drop in the bucket and I'm really disciplined about these type of things so I almost never run into a situation where I allow points to expire (only company that operates this way... almost everoyne else is a month plus and I live in a state where gift cards can't expire) but this just made me upset.
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