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iPhone 5 Battery Replacement Program

y0immatt 19 89 August 22, 2014 at 04:04 PM in Batteries (7) More Apple Store Deals
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Last Edited by cricket702 August 22, 2014 at 04:39 PM
Apple is offering free replacement of iPhone 5's affected by poor battery life.

https://ssl.apple.com/support/iphone5-battery/
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Last Edited by dealstig August 22, 2014 at 08:29 PM
Check eligibility here: https://ssl.apple.com/support/iphone5-battery/

YMMV => If you experience battery issues and serial is not eligible, try your luck through live chat or phone [apple.com] to get a replacement.

If your iPhone serial is eligible, you have the following options:

1. Visit an authorized service location [apple.com]. Over the counter replacement.

2. Schedule an Genius Bar appointment and visit that Apple store [apple.com]. Over the counter replacement.

3. Start a Apple Support live chat [apple.com] and have them set you up with a Emergency Replacement Service (ERS) - free if you have Apple Care or covered under warranty, $29 fee if not. Convince them to waive the fee, but YMMV. You get a replacement phone mailed overnight to you. There is a hold on your card for the full price of your iPhone model until they get the defective phone back.

4. Mail-in repair (set up via link in #3): Mail your defective phone to an address, be without a phone for 3-5 days and get a replacement mailed to you. No charge to you.

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#3
Quote from y0immatt View Post :
Apple is offering free replacement of iPhone 5's effected by poor battery life.

https://ssl.apple.com/support/iphone5-battery/
Affected. IMO the OP should be grammatically correct.

The ability to freely and easily change batteries shouldn't require a complicated process. Samsung (and non-iPhones) ftw.
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Last edited by chunli August 22, 2014 at 04:09 PM
#4
Thanks.
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#5
Apple doesn't want you to replace the battery, this way they force you to buy the next model.
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#6
Is this just 5 or just 5S or both?
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#7
Quote from Interface View Post :
Apple doesn't want you to replace the battery, this way they force you to buy the next model.
My battery went from a gradual drain to a weird drain of jumping from 100% to 20% within a couple of hours. This only started happening this past July.


The website from Apple confirmed through my serial number that my phone was defective (affected by this replacement). Within 20 minutes of reading the Engadget article, I was already off the phone with Apple Customer Care. They're overnighting me an entire replacement phone, and I'll just send back my phone with the dead battery in exchange. No cost (other than the typical hold on my credit card in case I decide to keep both phones). EDIT: I just received the service request confirmation email, and it states at the bottom that this option is available to those with Apple Care warranty. If you're out of warranty, there's a $29 cost for this option to replace phones. Otherwise, you can get just the battery replaced (instead of swapping phones).


I really like Apple Care. No-hassle replacement.

Quote from gaijin4life View Post :
Is this just 5 or just 5S or both?

Another page states that some 5S models were affected as well, but that's a separate issue that was addressed earlier this year. You can still contact Apple about your 5S model just to check.
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Last edited by okinawanmatt August 22, 2014 at 06:11 PM
#8
Everyone I know has problems with their 5 battery... Yet ours is not eligible Frown thanks for bring this to our attention anyhow OP
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#9
this only for iPhone 5, if you want to 100% then check with your iPhone serial number
Quote from gaijin4life View Post :
Is this just 5 or just 5S or both?
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#10
Quote from okinawanmatt View Post :
My battery went from a gradual drain to a weird drain of jumping from 100% to 20% within a couple of hours. This only started happening this past July.


The website from Apple confirmed through my serial number that my phone was defective (affected by this replacement). Within 20 minutes of reading the Engadget article, I was already off the phone with Apple Customer Care. They're overnighting me an entire replacement phone, and I'll just send back my phone with the dead battery in exchange. No cost (other than the typical hold on my credit card in case I decide to keep both phones).


I really like Apple Care. No-hassle replacement.

Too bad the replacement phone is a refurbish phone. The website said my phone is affected also but my phone's battery life is quite amazing. I go the whole day without charging it since the day I got it. I would go exchange my phone for one if it was new Frown.
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#11
Quote from daydream3r View Post :
Too bad the replacement phone is a refurbish phone. The website said my phone is affected also but my phone's battery life is quite amazing. I go the whole day without charging it since the day I got it. I would go exchange my phone for one if it was new Frown.
Every refurb I've ever got from Apple looked like new. They have an excellent program. I wouldn't worry about that aspect at all.
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#12
Quote from daydream3r View Post :
Too bad the replacement phone is a refurbish phone. The website said my phone is affected also but my phone's battery life is quite amazing. I go the whole day without charging it since the day I got it. I would go exchange my phone for one if it was new Frown.
The refurbished phones are EXACTLY like new. No reason not to exchange it. Confused
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#13
Quote from okinawanmatt View Post :
The website from Apple confirmed through my serial number that my phone was defective (affected by this replacement). Within 20 minutes of reading the Engadget article, I was already off the phone with Apple Customer Care. They're overnighting me an entire replacement phone, and I'll just send back my phone with the dead battery in exchange. No cost (other than the typical hold on my credit card in case I decide to keep both phones).


I really like Apple Care. No-hassle replacement.

Another page states that some 5S models were affected as well, but that's a separate issue that was addressed earlier this year. You can still contact Apple about your 5S model just to check.
Thanks for this info. Repped for helpfulness.
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#14
They put a new casing on the refurb and the glass is new. The only thing not new are the internal components. I'm checking my serial now, my battery is so poor now that I have to keep my phone charging all day long. It drops from 100% to 90% if I browse a couple websites and send a couple texts.
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#15
this is freaking awesome, thanks!
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