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Is Rakuten a safe + good customer support website?

Password_is_123 961 29 September 7, 2014 at 07:07 AM
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Hello, everyone,

I'm looking to purchase a Sony camera from Rakuten that is sold by Sony because it is cheaper on Rakuten. I never heard of the website, and it used to be buy.com (which I never shopped at either) apparently, and the reseller ratings for the site are terrible.
http://www.resellerratings.com/store/Rakuten
http://www.resellerratings.com/store/Buy

So I'm just wondering if anyone here can post experiences about Rakuten, and if there is a risk with the site that may be worth more than the savings I get with Rakuten,
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12 Comments

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#2
Use PayPal.
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#3
Quote from nicktee View Post :
Use PayPal.
How does PayPayl help?
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#4
Quote from Password_is_123 View Post :
How does PayPayl help?
Cuz they'll go to town with your CC.

http://slickdeals.net/f/6018544-rakuten-buy-com-customers-getting-fraudulent-credit-card-charges
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#5
My paypal is linked to my CC (rather than bank account), would it still be safe?
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#6
Just made my first purchase through rakuten with paypal and just got my first fraudulent activity on my cc ever. They are getting goodWink
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#7
Quote from Password_is_123 View Post :
My paypal is linked to my CC (rather than bank account), would it still be safe?
When you checkout the conventional way, by giving them your credit card number and such, it is easy for them to get your info. By checking out with Paypal, they'd have to go through Paypal's encryption. So it is much safer. I bought a SSD with them and saw the problems others were having, with no issues of my own. If the option to checkout with Paypal is available, I'll choose that over giving them my CC info.
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#8
Quote from Sultanofdeals View Post :
Just made my first purchase through rakuten with paypal and just got my first fraudulent activity on my cc ever. They are getting goodWink
Ouch, might look somewhere else then for the camera...
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#9
Quote from Password_is_123 View Post :
Ouch, might look somewhere else then for the camera...
You should be safe with paypal, i am not sure where the fraudulent activity came from
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#10
I've bought 5-6 items off rakuten but only from buy.com seller and fishdealer or something like that all went good.
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#11
last time my cc got fraudulent activity after i bought something on this site. but using paypal is fine
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#12
Also, Rakuten is only as good as the seller you buy from. They are a marketplace, like amazon.

Buy.com is the actual Rakuten company. If you buy from them you'll ensure you're dealing with Rakuten.

There are a ton of marketplace sellers on there, and Rakuten doesn't seem to have as stringent of guidelines as amazon. So research the seller before you give them your money.

Quote from Sultanofdeals View Post :
Just made my first purchase through rakuten with paypal and just got my first fraudulent activity on my cc ever. They are getting goodWink
I've made about 40 purchases from them in the last 7 months through multiple sellers using a regular old Visa and haven't had any fraudulent activity. Mileage may vary I guess.
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Last edited by Tubal September 9, 2014 at 07:04 AM
#13
I have never had any issues with my CC used on their Web site.

In the meantime, my experience with their customer service has been very positive. Once I returned an artifacting $350 video card, where issue occurred intermittently and randomly, making it rather hard to prove, using their Web site return process. I got a free return label within seconds. After they received the return, I got my refund either on the same day or on the following day.

Yesterday, I called them about an order where I accidentally chose a wrong CPU. They were very helpful and trying to intercept the shipment. Since the order was placed on Sat, and I called them on Mon, I knew it would be pretty difficult to intercept the shipping. Since they could not, they said that I could either refuse delivery or call them after I received it and they would organize return shipping for me (I think I heard they said" free of charge," but I am not so serious). And I would get a full refund on this purchase. I feel their customer service quality could perhaps be close to NewEgg's of a few years back.
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