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12/25/14 HUGE Microsoft Xbox LIVE and Sony PSN Refunds YMMV due to Outage

HEATBaller 3,071 278 December 25, 2014 at 04:41 PM in Video Games (5)
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Last Edited by HEATBaller December 25, 2014 at 04:45 PM
So I needed to post this because it will matter to people here. After todays hack by Lizard Squad on Xbox LIVE and PSN taking the networks down, alot of people are upset. Myself being one of them. Now For Xbox Live and PSN you do not need a paid membership to purchase content Games, Movies, TV Shows, etc. this becomes important later. You need and internet connection and an Account paid or Not. But like myself I tried to watch Guardians of the Galaxy $19.99 (which is streamed on Xbox Live and the quality sucks)
trying to watch my movies and play Game of Xbox Live or PSN was a waste. No matter how much money you spend you can not access your content. I could not play Diablo 3 Ultimate Edition which I downloaded. If the service is down you can not do anything.

So having spent over $100 on Xbox Live in games and TV shows and Movies and about $80 on PSN with Games and movies on my PS4 I called them up.

Heres where it gets tricky there are slammed because of the hack and many calls and being short staffed for Christmas I scheduled a automated call back today at 1PM and they called me at 7PM


Now it did not sit well to me that I never agreed to have my full price fully paid for content held hostage by these services. I needed a refund, because of the outage and games I could not play and so on. Without much effort Microsoft refunded me $109.97 and PSN $89.97, with about 10 minute calls to each.

Give it a try they are being extremely flexible and generous because of the outage/hack. They money sits in you PSN or LIVE account and can be used on other games and movies.

Give them a call. Good Luck to all act fast.

Sony PSN: 800-345-7669
Xbox LIVE: 800-469-9269 1(800) 4 MY-XBOX
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77 Comments

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#3
Quote from HEATBaller View Post :
So I needed to post this because it will matter to people here. After todays hack by Lizard Squad on Xbox LIVE and PSN taking the networks down, alot of people are upset. Myself being one of them. Now For Xbox Live and PSN you do not need a paid membership to purchase content Games, Movies, TV Shows, etc. this becomes important later. You need and internet connection and an Account paid or Not. But like myself I tried to watch Guardians of the Galaxy $19.99 (which is streamed on Xbox Live and the quality sucks)
trying to watch my movies and play Game of Xbox Live or PSN was a waste. No matter how much money you spend you can not access your content. I could not play Diablo 3 Ultimate Edition which I downloaded. If the service is down you can not do anything.

So having spent over $100 on Xbox Live in games and TV shows and Movies and about $80 on PSN with Games and movies on my PS4 I called them up.

Heres where it gets tricky there are slammed because of the hack and many calls and being short staffed for Christmas I scheduled a automated call back today at 1PM and they called me at 7PM


Now it did not sit well to me that I never agreed to have my full price fully paid for content held hostage by these services. I needed a refund, because of the outage and games I could not play and so on. Without much effort Microsoft refunded me $109.97 and PSN $89.97, with about 10 minute calls to each.

Give it a try they are being extremely flexible and generous because of the outage/hack. They money sits in you PSN or LIVE account and can be used on other games and movies.

Give them a call. Good Luck to all act fast.

Sony PSN: 800-345-7669
Xbox LIVE: 800-469-9269 1(800) 4 MY-XBOX
Someone had a little too much eggnog...
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#4
He's...he's...from the FUTURE!
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#5
Quote from etphonehome View Post :
Someone had a little too much eggnog...
I concur!
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Joined Aug 2014
Sexism works both ways.
158 Posts
67 Reputation
#6
tl;dr

"I bought Diablo 3 and couldn't play it today OMG GIVE ME A REFUND"

in for some bitching and fraud
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Joined Oct 2011
L8: Grand Teacher
3,071 Posts
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Original Poster
#7
fixed the Date, no egg nog here gross.
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#8
I'm pretty sure they are going to compensate everyone.......they would be dumb not to!
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#9
So the idea is since you had one day of inconvenience you should whine about it to get refunds? It was a hacker attack, it wasn't their fault.
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Joined Aug 2014
Sexism works both ways.
158 Posts
67 Reputation
#10
Quote from IKabobI View Post :
So the idea is since you had one day of inconvenience you should whine about it to get refunds? It was a hacker attack, it wasn't their fault.
He's right, you know.
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#11
I'm assuming that they also took all the content away. So except for the rented movie, you really didn't end up ahead unless there were things you didn't want.
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#12
f lizard squad . f Microsoft. f Sony
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Joined Oct 2011
L8: Grand Teacher
3,071 Posts
278 Reputation
Original Poster
#13
Imagine of Microsoft had stuck with their original plan where the Xbox One had to be always online in order to even work.
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#14
what a douchey move. She is probably a member of Lizard Squad.
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#15
Here is an idea. When you can't play games or watch movies, go outside and find something to do!
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