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Newegg Discounts, Deals and Coupon Codes

WARNING - AVG AntiVirus 2015 (3 PCs / 2 Years) Rebate Problem For Newegg Purchases From 12/15/14 to 12/25/14

TDMVP73 24,357 102,059 December 26, 2014 at 10:11 PM More Newegg Deals
Hey guys,

I just discovered that we have a major problem regarding an overlapping AVG Rebate Offer # at Newegg.com

AVG AntiVirus 2015 (3 PCs / 2 Years) [newegg.com]
$35.00 Mail-In Rebate [newegg.com]

AVG Protection 2015 (Unlimited Devices / 1 Year) [newegg.com]
$35.00 Mail-In Rebate [newegg.com]

As you can see, both rebates were supposed to be valid from 12/15/14 to 12/25/14.

However, both rebates also have the same mailing address:
Dept # 14-12146
AVG Security Software $35 MIR
P.O. Box 540035
El Paso, TX 88554-0035


The Form for AVG AntiVirus 2015 (3 PCs / 2 Years) appears to be essentially a copied/pasted form of the AVG Protection 2015 (Unlimited Devices / 1 Year) Form, except that the title is changed.

I have contacted Parago (the rebate processor) at RebatesHQ.com and confirmed that Offer #14-12146 is for AVG Protection 2015 (1 Year).

I also asked if there was any available Offer # for AVG AntiVirus 2015 (3 PCs / 2 Years) from 12/15/14 to 12/25/14. I was told that there was not anything in the system.

There were 4 sequential Newegg AVG Offer #'s:
If you purchased AVG AntiVirus 2015 (3 PCs / 2 Years), we need to work together to get this corrected.

Newegg Chat [newegg.com]
Newegg Phone #: 1-800-390-1119
Phone Hours:
Monday - Friday: 5:30 AM - 5:30 PM PST
Weekend: 8:30 AM - 5:00 PM PST
E-mail Form [newegg.com]

Also, Newegg has a Customer Support Account on Slickdeals.

I suggest that we all quote them to get this resolved.

- TDMVP73

102 Comments

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Joined Sep 2006
And down goes Dwyane Wade
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#2
Thanks MVP
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#3
What do we ask them?
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#4
oh damn it. bought this.
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#5
Thanks, I almost bought this as a filler but decided I didn't want to fill out those outdated forms. Lazyness paid off this time.... This is a big screw up on their part I hope you get your money back.
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Joined May 2010
L10: Grand Master
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#6
Quote from dadab View Post :
What do we ask them?
Just tell them that you purchased the AVG AntiVirus 2015 (3 PCs - 2 Years) title and the $35.00 rebate form is for the wrong item.

I would have both Rebate Forms handy (for the AVG Performance and AVG AntiVirus titles) and link them in a chat to show what you mean.

I already contacted Parago, and they said that Offer #14-12146 isn't correct. So, anyone who sends in that Rebate Form is going to be rejected because it will be the wrong UPC code for the wrong product.

Hopefully the Newegg Support person answers my quote or pops in this thread.
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#7
I think I skip on both those deals because there wasn't any MM at the time but let's see how newegg will rectify the issue and thanks for headsup TDMVP!
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#8
Thanks for the notice warning MVP. I have also emailed them requesting that they put up a new rebate form or credit us the rebate amount. I have reference them back to this thread as well. I will be subscribing to this thread to see how things will go forward.
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#9
I hope they pay the rebate money as a newegg credit or something, else they have to take this back, return shipping paid.
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#10
Thanks, OP. I am a number 27 in NE chat queue. Estimated wait time is 1 hours.


I can get to this tread only by the direct link. Why this tread doesn't show up on the rebates forum listing?
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Last edited by qwe1234 January 14, 2015 at 04:01 AM
#11
Thanks again TDMVP! Let's cross our fingers and hope for the best.
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#12
Thank you MVP, will work on it.
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#13
Thanks for the warning. Luckily, I didn't buy from Newegg. Normally, I buy in store from Office Depot when they offer it bundled with purchase of TurboTax. Never had a problem with this method.
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#14
Quote from NeweggSupport View Post :
Also, Newegg has a Customer Support Account on Slickdeals.
NeweggSupport, please help in resolving this issue for those who purchased the AVG Antivirus

Thank you!

EDIT:
After an hour wait and a short chat, i got an RMA w/ restocking fee waived, but paying for shipping! Ugh
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Last edited by dragonheart December 27, 2014 at 02:00 PM
#15
If you did not open the box, they have no reason to charge you for restocking fee. You should not be asked to pay for shipping, because Newegg did false advertising. They should pay for their mistake.

Quote from dragonheart View Post :
NeweggSupport, please help in resolving this issue for those who purchased the AVG Antivirus

Thank you!

EDIT:
After an hour wait and a short chat, i got an RMA w/ restocking fee waived, but paying for shipping! Ugh
Reply Helpful Comment? 0 0
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