Forum Thread

Direct TV issue; HBO Content Protection ERROR and HDMI Cable issue

GBAstar 5,137 1,916 January 22, 2015 at 04:19 AM
Hello,

My parents are having some problems with their DirectTV service.

Here is some background information.

The DirectTV box is connected to an LG Home Theater Receiver via HDMI. That receiver is then connected via HDMI to a 55" RCA LED TV.


Anytime they try to watch HBO programming (I believe channel 501-510) the following error message pops up on a black TV screen:

Quote :
"Your TV does not support this program's content protection. Replacing the TV's HDMI cable with component cables will allow you to view the program".

This has only been happening the past month or so. They have had the DirecTV service for about a year and never had any issues.

For time time being we have found a work around. Their is a Resolution input on the actual physical DirectTV box that cycles between 4 resolutions. I believe they are 480/720/1080i/1080p

The RCA TV is a 1080 budget HD TV. If we cycle through the resolution settings on the actual DirectTV box eventually it will settle on one and we'll get the HBO picture to display correctly.

When the power is shutdown to the hardware and then powered back on we have to repeat the process.

They don't have this problem with any other channels and I find it ridiculous that the only provided solution is to replace the HDMI cable with component cables. As is, the setup is hard to get to and a year or so ago when I bought them this TV I pulled everything away and painstakingly wired and decluttered all the cables. I really don't feel like pulling out the setup and replacing the HDMI cable with component cables (lesser technology) to see if it fixes the problem.

A quick google search shows this is a common problem but I couldn't find a concrete solution.

Has anyone else experience this?

Thanks for the responses

20 Comments

1 2

Sign up for a Slickdeals account to remove this ad.

#2
Sounds like you're running into an HDCP issue.
You can try to change the HDMI cable (quick and cheap first step look on Amazon) but that usually won't fix it.

Odds are one of the devices (either cable Box or the home theater receiver is flaking out.
Reply Helpful Comment? 0 0
simplicity is the ultimate sophistication
Joined Aug 2005
L10: Grand Master
12,661 Posts
4,824 Reputation
Pro
#3
I know this may sound silly but have they tried calling DirectTV?
Reply Helpful Comment? 0 0
Vague questions receive vague answers . . . . . .
#4
First switch the cable. Then if that fails to resolve the issue, try hooking up the DTV receiver directly to one of the TV's HDMI inputs. If the problem persists, then it is the DTV receiver. If not, then you know it is your LG receiver. In the former you should contact DTV. In the latter, either contact LG if the receiver is still under warranty else it would be time to start looking for a deal on a new AVR.
Reply Helpful Comment? 0 0
Joined Sep 2005
L10: Grand Master
6,012 Posts
2,014 Reputation
#5
Quote from YanksIn2009 View Post :
First switch the cable. Then if that fails to resolve the issue, try hooking up the DTV receiver directly to one of the TV's HDMI inputs. If the problem persists, then it is the DTV receiver. If not, then you know it is your LG receiver. In the former you should contact DTV. In the latter, either contact LG if the receiver is still under warranty else it would be time to start looking for a deal on a new AVR.
exactly this.
When did people lose the ability to do basic troubleshooting?
Reply Helpful Comment? 0 0
all tech support threads will now be answered with possibly random and false information.
This is due to the retardedness of posters and answering posters in general.
thank you, have a nice day.
Joined Nov 2005
L10: Grand Master
25,043 Posts
3,353 Reputation
Pro
#6
Ironically about a month ago I had the same issue with my DISH receiver but not on HBO, ABC family I believe. Same error basically, complaining the connection didn't support HDCP.

As mysteriously as it appeared, it disappeared a week or 2 later.
Reply Helpful Comment? 0 0
Joined Mar 2010
L9: Master
5,137 Posts
1,916 Reputation
Original Poster
Pro
#7
Quote from YanksIn2009 View Post :
First switch the cable. Then if that fails to resolve the issue, try hooking up the DTV receiver directly to one of the TV's HDMI inputs. If the problem persists, then it is the DTV receiver. If not, then you know it is your LG receiver. In the former you should contact DTV. In the latter, either contact LG if the receiver is still under warranty else it would be time to start looking for a deal on a new AVR.
Quote from R1Budha View Post :
exactly this.
When did people lose the ability to do basic troubleshooting?

Why would it be the receiver if every other channel on DirectTV outside of HBO plays fine as is? If the video game consoles play fine via the receiver?

What error within the receiver could cause that to happen but all other pictures to play fine?

What error with the HDMI cable would cause all content to play fine except 10 HBO channels?

I'm all for troubleshooting but that doesn't make any sense to me. I have hours put into wiring their entertainment system in such a fashion that all cables are hidden and to change something would result in everything having to be pulled out away from the wall.
Reply Helpful Comment? 0 0
#8
Quote from GBAstar View Post :
Why would it be the receiver if every other channel on DirectTV outside of HBO plays fine as is? If the video game consoles play fine via the receiver?

What error within the receiver could cause that to happen but all other pictures to play fine?

What error with the HDMI cable would cause all content to play fine except 10 HBO channels?

I'm all for troubleshooting but that doesn't make any sense to me. I have hours put into wiring their entertainment system in such a fashion that all cables are hidden and to change something would result in everything having to be pulled out away from the wall.
They (dish) does not have the content protection set to none premium channels would be one reason.

As for changing the screen resolution hdcp is not used for SD.

As others have said try basic trouble shooting, go right from the box to the tv, then try swapping cables. no need rip the cables out of the walk to test it.

If one is bad just zip tie the new cable to the bad one and pull it through....
Reply Helpful Comment? 0 0

Sign up for a Slickdeals account to remove this ad.

Joined Jul 2007
L10: Grand Master
16,633 Posts
997 Reputation
#9
Quote from GBAstar View Post :
Why would it be the receiver if every other channel on DirectTV outside of HBO plays fine as is? If the video game consoles play fine via the receiver?

What error within the receiver could cause that to happen but all other pictures to play fine?

What error with the HDMI cable would cause all content to play fine except 10 HBO channels?

I'm all for troubleshooting but that doesn't make any sense to me. I have hours put into wiring their entertainment system in such a fashion that all cables are hidden and to change something would result in everything having to be pulled out away from the wall.
DirecTV only applies HDCP copy protection to the premium channels [missingremote.com] (HBO/Starz/etc).

If it works at a lower resolution but not at a higher resolution, it could definitely be the HDMI cable. At higher resolution, bandwidth on the cable increases.

HDMI cables are very cheap these days and easily swapped out.
Reply Helpful Comment? 0 0
#10
Original poster is correct. This is intentional third party high bandwidth content protection through direct tv. It now exists on pay per view as well as premium channels and two ESPN channels. ( 206 & 207 ) Direct Tv will reimburse you for your component cable workaround which bypasses the ultra high bandwidth layer. You can buy equipment that will reconfigure the high definition through the component connection.
Reply Helpful Comment? 0 0
#11
We're encountering this issue as well, except for the fact we are already using component cables. We're not new to DirectTV, one of three hardwired TVs is having problems, the television in question is only about a year old, and only recently encountered problems. Any suggestions welcomed!
Reply Helpful Comment? 0 0
#12
OP is running into HDCP issues.

Quote from shannon_joy View Post :
We're encountering this issue as well, except for the fact we are already using component cables. We're not new to DirectTV, one of three hardwired TVs is having problems, the television in question is only about a year old, and only recently encountered problems. Any suggestions welcomed!

If you tried this same receiver on multiple tv's and its still not outputting, even after looking in the dtv receiver settings to output to rca's, than the issues is the receiver.
Reply Helpful Comment? 0 0
Joined Jul 2005
Toadally Irrelephant
7,613 Posts
1,199 Reputation
#13
My TiVo HD started doing this recently, and I'm a Time-Warner cable customer. The TiVo HD receiver and the Sceptre HD television had been connected with a quality HDMI cable and worked well together for years. Switching the HDMI cable between the TiVo and TV twice did not help. Using a different HDMI input on the TV twice did not help. Switched to RGB component cables and never looked back. The media companies are all dicking with the content protection, and whatever they're doing is definitely NOT backwards compatible with existing equipment, even recently-purchased televisions and projectors.
Reply Helpful Comment? 0 0
Quote from serra View Post :
stoopid serra.
Quote from slickdeals View Post :
How did I end up here...
#14
I think there was a way to defeat this, but its been a while since I looked into this.
Reply Helpful Comment? 0 0
#15
Quote from VorlonFrog View Post :
My TiVo HD started doing this recently, and I'm a Time-Warner cable customer. The TiVo HD receiver and the Sceptre HD television had been connected with a quality HDMI cable and worked well together for years. Switching the HDMI cable between the TiVo and TV twice did not help. Using a different HDMI input on the TV twice did not help. Switched to RGB component cables and never looked back. The media companies are all dicking with the content protection, and whatever they're doing is definitely NOT backwards compatible with existing equipment, even recently-purchased televisions and projectors.
Pretty much but it's still worth calling and complaining about / threatening to cancel as a result. They need to know they're pissing people off. The $ is the only they they listen to.

Often you can only get 720p over component with protected content. I find it absurd they're still charging extra to get HD content in many cases.
Reply Helpful Comment? 0 0
Page 1 of 2
1 2
Join the Conversation
Add a Comment
 
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard