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[Guide] How to sucessfully unlock a Sprint Phone for Domestic and International Use.

DEEE 361 188 February 27, 2015 at 01:45 PM in Phones (2)
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Last Edited by DEEE February 27, 2015 at 01:49 PM
Things you will need for active accounts:
1. MEID of the device
2. Account PIN Code
3. Phone Number

Things you need for INACTIVE Accounts or Phone:
1. MEID of the Device


IMPORTANT! IF THE PHONE HAS NOT BEEN ACTIVATED ON A SPRINT ACCOUNT BEFORE THE UNLOCK WILL NOT WORK!

ALSO IF THE DEVICE IS FINANCED OR THE DEVICE HAS BEEN REPORTED LOST OR STOLEN (BAD) ESN THE UNLOCK WILL NOT WORK!


Steps to be taken
1. Call 1-855-899-7924 (Sprint U.S. Tech Support)
2. Ask for a Domestic Sim Unlock
3. Tell the operator to submit a "click-it ticket" for devices that are not BAD OR FINANCED ESN. The error code is 2009
4. Make sure they give you the ticket number and put it in a safe place!
5. Wait about 48 hours and call back to the tech support number listed above.
6. Ask the tech to do the Unlock again.
7. Try and put a T-Mobile sim card in it.

Notes:
In Step 2 above the operator will try to process the unlock right away, but it will fail EVEN if the operator says "Successful" through their unlock submission.



I unlocked an iPhone 5s and it is working on T-Mobile as seen in my pictures. I hope this helps everyone that has been frustrated with Sprint's tech support trying to get their devices unlocked. If you have questions or corrections please let me know i'll fix it.

43 Comments

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#2
Thanks! Will try.
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#3
TL;DR Inactive DSU capable iPhone's (5s, 5c, 6, 6 Plus) need a way to communicate to Sprint (either directly or thru a MVNO that resells SPRINT service) to be able to do #873283# in order to be able to recieve a "Carrier Update" when a different carrier's SIM is inserted.

After calling Sprint, and talking to International, and following their instructions (backup in iTunes, restore to factory, then restore from backup) with the promise iTunes will push the update to unlock, it did not work.

So here is what I did today, after trying repeatedly on chat and on the phone. I called Ting (MVNO for Sprint, basically re-sells Sprint service), gave them the MEID of my iPhone and the ICCID of the Sprint SIM and had them activate it on a new line on my Ting account.

1. Ting CSR will say its been added then instruct you to power off device, wait 15 seconds then power on again.
2. Dial ##UPDATE# (#873283#) and touch OK. It should say update successful. (Mine wasn't, but I shut my phone off, waited a minute, then turned it back on and it worked).
3. Pop in T-Mobile SIM (or AT&T or whatever) and the phone will say there is a Carrier Update, let it update.
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#4
Did they change some of their rules about unlocking phones?

I tried last summer for a 5s I wanted to give to my mom, they wouldn't let me. Maybe because it was the latest? So would this work for a 6?
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#5
Quote from mkdenar View Post :
Did they change some of their rules about unlocking phones?

I tried last summer for a 5s I wanted to give to my mom, they wouldn't let me. Maybe because it was the latest? So would this work for a 6?
CTIA passed new regulations on... February 9th, I believe, that went into effect on Sprint on February 19th. http://www.sprint.com/legal/unloc...olicy.html
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#6
I have a Sprint iPhone 4s. Will try this tomorrow and report back. Hope it works.
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#7
Quote from DEEE View Post :
Things you will need for active accounts:
1. MEID of the device
2. Account PIN Code
3. Phone Number

Things you need for INACTIVE Accounts or Phone:
1. MEID of the Device


IMPORTANT! IF THE PHONE HAS NOT BEEN ACTIVATED ON A SPRINT ACCOUNT BEFORE THE UNLOCK WILL NOT WORK!

ALSO IF THE DEVICE IS FINANCED OR THE DEVICE HAS BEEN REPORTED LOST OR STOLEN (BAD) ESN THE UNLOCK WILL NOT WORK!


Steps to be taken
1. Call 1-855-899-7924 (Sprint U.S. Tech Support)
2. Ask for a Domestic Sim Unlock
3. Tell the operator to submit a "click-it ticket" for devices that are not BAD OR FINANCED ESN. The error code is 2009
4. Make sure they give you the ticket number and put it in a safe place!
5. Wait about 48 hours and call back to the tech support number listed above.
6. Ask the tech to do the Unlock again.
7. Try and put a T-Mobile sim card in it.

Notes:
In Step 2 above the operator will try to process the unlock right away, but it will fail EVEN if the operator says "Successful" through their unlock submission.



I unlocked an iPhone 5s and it is working on T-Mobile as seen in my pictures. I hope this helps everyone that has been frustrated with Sprint's tech support trying to get their devices unlocked. If you have questions or corrections please let me know i'll fix it.

Where in this process is the ##update# come into play? Or is not necessary?

When exactly is the gsm chip get inserted? Before the ##update# or after the phone reboots and finds sprint signal and then swap gsm chip? Is a reboot necessary after gsm insertion?
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#8
tried it on an iphone 5. they said it will not work for DSU
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#9
Quote from hxlee View Post :
tried it on an iphone 5. they said it will not work for DSU

I have been trying to get my iPhone 5 unlocked also. I have only read one report of a Sprint user getting a iPhone 5 unlocked on the other thread by estacionsj. All other phones that I have seen unlocked domestically are the 4s, 5s, 5c and the 6's.

I haven't seen another person with an iPhone 5 unlocked. Let me know if you see any other successful 5 unlocked.

Thanks.
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#10
Quote from yazyazoo View Post :
I have been trying to get my iPhone 5 unlocked also. I have only read one report of a Sprint user getting a iPhone 5 unlocked on the other thread by estacionsj. All other phones that I have seen unlocked domestically are the 4s, 5s, 5c and the 6's.

I haven't seen another person with an iPhone 5 unlocked. Let me know if you see any other successful 5 unlocked.

Thanks.
i have contacted them a 3 times thru chat and twice thru calls. well they did the international unlock. it's just they won't do the domestic. I was out of contract and on sero and put my account on hold paying hte $8.99 month fee. now I have to reactivate the account for the international unlock. and then suspend my line again. at this point i'm getting tired of them and about to just cancel the whole entire account. also they said that the unlock is still processing, so they know i didn't do the international unlock yet. just gave them some BS excuse it didn't work.
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#11
So we need to have an active sprint account to unlock? I'm not thinking of an iphone which needs to have network access to unlock, I'm talking about other phones that don't. We just need a MSL code. For example, ATT no longer requires you to have an ATT account. I have a few old Sprint world phones I'd love to get unlocked to make them usable again.
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#12
Quote from Rippa_MD View Post :
Where in this process is the ##update# come into play? Or is not necessary?

When exactly is the gsm chip get inserted? Before the ##update# or after the phone reboots and finds sprint signal and then swap gsm chip? Is a reboot necessary after gsm insertion?
For iPhone after the second call back when you insert the T-Mobile sim card the phone will ask you to go through activation process. If the phone says SIM CARD NOT VALID. That means the unlock didn't go through. If it shows "No service" or it has signal that means it has been unlocked.
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#13
Quote from ghostofposterspast View Post :
So we need to have an active sprint account to unlock? I'm not thinking of an iphone which needs to have network access to unlock, I'm talking about other phones that don't. We just need a MSL code. For example, ATT no longer requires you to have an ATT account. I have a few old Sprint world phones I'd love to get unlocked to make them usable again.
See table/chart here http://www.sprint.com/legal/unloc...olicy.html

MSL code is for MSL unlock, and is only for CDMA devices when reprogramming for use on another CDMA carrier. DSU (Domestic SIM Unlock) is pushed OTA to your phone. Sprint has to (as long as the MEID is free and clear, under no contract or financial obligations) submit the MEID of the phone, to Apple, then when that iPhone tries to authorize another domestic (USA) carrier's SIM, it will allow it if it is unlocked, hence Domestic SIM Unlock.

Sprint iPhone 5s, 5c, 6 and 6 Plus are under the DSU column because all iPhones have all the bands for all the carriers (hence the same model number) except for Sprint iPhones, which are able to access a few LTE bands that are exclusive to Sprint.
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Last edited by avalonely88mph February 28, 2015 at 10:40 AM
#14
Quote from avalonely88mph View Post :
See table/chart here http://www.sprint.com/legal/unloc...olicy.html

MSL code is for MSL unlock, and is only for CDMA devices when reprogramming for use on another CDMA carrier. DSU (Domestic SIM Unlock) is pushed OTA to your phone. Sprint has to (as long as the MEID is free and clear, under no contract or financial obligations) submit the MEID of the phone, to Apple, then when that iPhone tries to authorize another domestic (USA) carrier's SIM, it will allow it if it is unlocked, hence Domestic SIM Unlock.

Sprint iPhone 5s, 5c, 6 and 6 Plus are under the DSU column because all iPhones have all the bands for all the carriers (hence the same model number) except for Sprint iPhones, which are able to access a few LTE bands that are exclusive to Sprint.
Once again, I'm not talking about iphones. I'm talking about their android phones.
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#15
Quote from ghostofposterspast View Post :
Once again, I'm not talking about iphones. I'm talking about their android phones.
It depends on the phone, I know most android phones have different model numbers depending on what carrier they are intended for, the only difference being the radio chipset that only lets the phone access the particular bands each carrier uses.
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