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Comcast: Blast Plan's Free Speed Upgrade from 50 mbps to 75 mbps, Possibly YMMV.

fld 572 118 June 26, 2015 at 07:55 PM in Services
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All,

Yesterday, I logged into my account and browsed through the plans. I found that they were offering Blast, which is now 75 mbps. So, today, I chatted with a tech support and told him what I had found and asked if he could help with free speed upgrade.

First he said he was not aware of any 75 mbps speed plan at all or about any free speed upgrade being offered. So, I told him that the 75 mbps plan showed up on Comcast web site and I found it after I had logged into my account. I told him since I was on Blast, I should be entitled to receiving the new 75mbps Blast speed. Then, he asked me to give him a couple minutes. When he came back he said this 75 mbps plan/upgrade was only available to the East and West Coast regions, not the Midwest. So, I told him that but I found this info after I logged into my account, which should be tied with my address in the Midwest. Then, he asked me to give him a couple minutes. When he came back he said he already applied the new speed upgrade on my account and there would not be any charge.

When I came back home, I checked the download speed on speedtest.net and saw that it increased from 50-60 mbps to 75+ mbps.

So, moral of the story:

1. Check if you could get it by logging in your account and browse (shopping for plans). If it shows up, chances are you can get it.

2. Be polite and persistent. I had to do some explaining, too, because, of course, to get anything for free from Comcast, they are not gonna make it easy and smooth for you.

Best of luck!!!
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Last Edited by JSquare June 27, 2015 at 10:19 AM
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#3
Interesting; last year I was upgraded from 50mbps to 110mpbs with no increase in price. In fact, IIRC, that was the scheduled free upgrade for a lot of people. 75 is an interesting number since it doesn't double off from 50 obviously. I would've tried for the 110, personally, but an upgrade is an upgrade.
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#4
Yes, I am aware of that. The thing is for last year Comcast sent out letters to people qualifying for the free 100 mbps speed upgrade. And I think they had to be on a triple play plan and possible they had to live in a metro area. Then people started calling in without ever having received the letter. It worked for a while before Comcast caught on and began checking for eligibility more strictly. In my case, we are on a double play plan and I did not need to have a letter.
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#5
Quote from fld View Post :
Yes, I am aware of that. The thing is for last year Comcast sent out letters to people qualifying for the free 100 mbps speed upgrade. And I think they had to be on a triple play plan and possible they had to live in a metro area. Then people started calling in without ever having received the letter. It worked for a while before Comcast caught on and began checking for eligibility more strictly. In my case, we are on a double play plan and I did not need to have a letter.

They've been rolling out upgrades. Many of us have 105 down from just a modem reset. Also I'm not on the double play but paying for 50 down and getting 105 down for free (speed test shows 125 down)

Never heard of Comcast offering 75 down but that's just from what I read
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#6
Quote from fld View Post :
Yes, I am aware of that. The thing is for last year Comcast sent out letters to people qualifying for the free 100 mbps speed upgrade. And I think they had to be on a triple play plan and possible they had to live in a metro area. Then people started calling in without ever having received the letter. It worked for a while before Comcast caught on and began checking for eligibility more strictly. In my case, we are on a double play plan and I did not need to have a letter.
I think it was more of a state by state basis as opposed to having a particular package or region. At least, that's what they told me when I had to wait an extra month before California was added to the upgrade list. I'm not on any double/triple play package and still received the upgrade nor did I receive a targeted offer (simply called them when I saw the post on SD and they told me that I'd have to wait a month).
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#7
If you live in a metro area where competition is high, chances are they are more cooperating. We live in a small city 50 miles south of Indianapolis. Comcast rules here for broadband internet for both speed and coverage.
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#8
Mine was upgraded from 60/down to 90/down.
Performance Internet
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#9
I'm at 50 MP/S for 12 months for $45/month.

Not the best deal I've seen. But 12 months seems pretty decent.

Thanks OP I will have to check about the 75 MBS.


Chris: Thank you for being a valued Xfinity customer! My name is Chris, what questions do you have about upgrading and/or adding new service?
You: Hi Chris. Someone was telling me that I could get 75 mB/s for free for what I am already paying.
Chris: Thank you for being our customer! I recommend calling our Customer Service Team. They've got all your account information and they also have the expertise to better assist you. That number is 1-800-XFINITY (1-800-934-6489).
Chris: Did you have any additional questions that I may address?
You: are they open now?
Chris: Yes, they are open 24/7.
Chris: May I offer any additional assistance for you today?
You: Nope thank you.

Called customer support they said I was already at 75 MB/S
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#10
Quote from tennis4789 View Post :
I'm at 50 MP/S for 12 months for $45/month.

Not the best deal I've seen. But 12 months seems pretty decent.

Thanks OP I will have to check about the 75 MBS.


Chris: Thank you for being a valued Xfinity customer! My name is Chris, what questions do you have about upgrading and/or adding new service?
You: Hi Chris. Someone was telling me that I could get 75 mB/s for free for what I am already paying.
Chris: Thank you for being our customer! I recommend calling our Customer Service Team. They've got all your account information and they also have the expertise to better assist you. That number is 1-800-XFINITY (1-800-934-6489).
Chris: Did you have any additional questions that I may address?
You: are they open now?
Chris: Yes, they are open 24/7.
Chris: May I offer any additional assistance for you today?
You: Nope thank you.

Called customer support they said I was already at 75 MB/S
I hate that shit. Why even have online chat if you have to farkin call in anyway?
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#11
Thanks OP, all I had to do is reset my router and I went from 55 down (pay for 50) to 86 down. I live in Indianapolis btw
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#12
Quote from tennis4789 View Post :
I'm at 50 MP/S for 12 months for $45/month.

Not the best deal I've seen. But 12 months seems pretty decent.

Thanks OP I will have to check about the 75 MBS.


Chris: Thank you for being a valued Xfinity customer! My name is Chris, what questions do you have about upgrading and/or adding new service?
You: Hi Chris. Someone was telling me that I could get 75 mB/s for free for what I am already paying.
Chris: Thank you for being our customer! I recommend calling our Customer Service Team. They've got all your account information and they also have the expertise to better assist you. That number is 1-800-XFINITY (1-800-934-6489).
Chris: Did you have any additional questions that I may address?
You: are they open now?
Chris: Yes, they are open 24/7.
Chris: May I offer any additional assistance for you today?
You: Nope thank you.

Called customer support they said I was already at 75 MB/S
Every time I try to chat with them online it is "Chris," I wonder if the name ever actually changes.
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#13
Thanks op for the post. I saw your post went and check comcast website. They don't offer the 50mbs for my area anymore so i restarted my modem and boom got 80mbs now. All you have to do is reset your modem and you will get the speed if it was offer in your area. i did not get the free 105mbs cuz it was not offer in my area.

Also saw that they will offer 2gbs in my area soon but at a price lol
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#14
Quote from tennis4789 View Post :
I'm at 50 MP/S for 12 months for $45/month.

Not the best deal I've seen. But 12 months seems pretty decent.

Thanks OP I will have to check about the 75 MBS.


Chris: Thank you for being a valued Xfinity customer! My name is Chris, what questions do you have about upgrading and/or adding new service?
You: Hi Chris. Someone was telling me that I could get 75 mB/s for free for what I am already paying.
Chris: Thank you for being our customer! I recommend calling our Customer Service Team. They've got all your account information and they also have the expertise to better assist you. That number is 1-800-XFINITY (1-800-934-6489).
Chris: Did you have any additional questions that I may address?
You: are they open now?
Chris: Yes, they are open 24/7.
Chris: May I offer any additional assistance for you today?
You: Nope thank you.

Called customer support they said I was already at 75 MB/S
Try resetting your modem and running a speed test. For me the upgrade was automatic, didn't have to talk to anyone.
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#15
My Blast is 125Mb down 15 up. (Utah)
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