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Heads Up! Sony Online Store is getting closed on 8/28 1PM PST

VijDivParNam 244 451 July 31, 2015 at 07:24 PM in Tech & Electronics (7)
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Last Edited by VijDivParNam July 31, 2015 at 08:07 PM
Sony US online stores will stop accepting orders at 1PM PST 8/28
http://store.sony.com/-cms-page.s...OL1VIEWFAQ

So your final days to buy direct and use your Sony gift cards with them

FAQS:

1. How do I access my order history?

Through October 2, 2015, you can visit our Order Detail page to see the status of your order. If you have additional questions or concerns about your order, please e-mail us at sonystore@mailca.custhelp.com or call us toll free at 877-865-7669. Please be sure to register your Sony product at www.esupport.sony.com for ongoing technical and warranty assistance.
2. Where can I get help on my order?

For assistance, please e-mail us at sonystore@mailca.custhelp.com or call us toll free at 877-865-7669. You can also visit www.esupport.sony.com for technical and warranty assistance.
3. Is the order that I placed before August 29, 2015 “final sale” or is it returnable?

Orders on our site will follow the normal return policy. Please see our return policy for more details.
4. I have one or more orders on backorder. Will I still receive my backorder?

Online backorders for which inventory is unavailable as of August 28, 2015 will be cancelled. Customers will receive an email of this cancellation. Please contact a Sony Authorized Dealer for inventory availability in your area.
Warranty Terms
5. How do I purchase an extended warranty service plan?

Extended warranty plans can be purchased until the last date of online sales which is August 28, 2015. After this date, we recommend you purchase an extended warranty plan from a Sony Authorized Dealer.
6. What happens to my previously purchased extended warranty service plan?

Your purchased extended warranty service plans will still be valid for the life of the plan.
7. Does the product I purchase before store.sony.com site closure still have a limited warranty?

Yes, the products will still come with limited warranty. Your product’s warranty details are included in the box.
Returns / Exchanges
8. How do I return my Sony online purchase?

Please see our return policy.
9. How do I get assistance with my product under the limited warranty?

If your product is valid for service within the limited warranty period, please contact 800-222-7669 for assistance.
10. Can I exchange an order?

You can return a product and purchase a new product until the last date of online sales which is August 28, 2015.
11. How do I return or get a refund on a product?

To return or refund an order, please e-mail us at sonystore@mailca.custhelp.com or call us toll free at 877-865-7669.
Gift Cards
12. How do I redeem my gift card?

Gift cards can be redeemed through 1 pm PST on 8/28. After that date, you will be able to transfer your gift card balance. More details will be posted on the gift card transfer after 1pm PST on 8/28.
Sony Rewards
13. What happens to my Sony Rewards points?

Your Sony Rewards points balance stays intact, even when the Sony Store online website closes down. You will not lose any accumulated Sony Rewards points, and will still be able to earn and redeem Sony Rewards points.
14. How will I still be able to earn and redeem Sony Rewards points?

Sony Rewards members can still enjoy earning points – whether purchasing your favorite PlayStation game, streaming your favorite movie or music, registering your Blu-Ray Discs or DVDs, or uploading your ticket stubs from the latest movies.

And, members can redeem points for great rewards including the latest game titles, hottest tunes from your favorite artists, exclusive VIP experiences and more! To check out our Sony Rewards catalog of rewards, or for more information, visit www.sonyrewards.com
Sony Card
15. Where can I apply for a Sony Card?

You can apply for a Sony Card at www.sonycard.com.
16. Where can I use my Sony Card?

Your Sony Card is similar to any credit card. You can still get 5 extra points for purchasing a Sony product through a Sony Authorized Dealer. See www.sonycard.com for more details.
Sony Financing
17. If I financed my purchase through Sony, what happens with my payments?

There are no changes to your existing obligation to Synchrony Bank.
18. Where can I use my Sony Financing?

Please contact Synchrony Bank for a list of participating retailers.
Others
19. Will I still get my Sony newsletters?

Yes, you will still get the Sony newsletters with details on savings and promotions.
20. Can I still get a 10% student discount?

Thank you for your interest, but we will no longer be honoring a 10% student discount after our last sale date of August 28, 2015.
21. Can a business still buy from Sony using a purchase-order?

The last date of Sony Store online business sales is August 28, 2015. After this date, businesses should contact a Sony Authorized Dealer to place orders.
22. Where are Sony stores?

All Sony Stores have been closed, except our showroom on Park Ave. in New York City. We apologize for the inconvenience, and ask you visit one of our Sony Authorized Dealers to purchase our great products.
23. Where do I buy Sony products in the future?

Please visit one of our Sony Authorized Dealers.
24. Where will I get information about new Sony products in the future?

Sony will still be developing great products. Please visit www.sony.com for product information and where to purchase.
25. What is going to happen to my personal information?

Your contact and other personal information will continue to be treated in accordance with the terms of our Privacy Policy, which can be viewed here: https://products.sel.sony.com/SEL/legal/privacy.html<
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151 Comments

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#2
What in the world? Why are the closing down their store?
Reply Helpful Comment? 0 0
#3
cant see the big deal

no usb 3 or free hdmi cable

no 4k free tvs
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#4
Quote from Seed0 View Post :
What in the world? Why are the closing down their store?
even tigerdirect and overstock can still survive. why can't they.

i think i did place some orders for sony walkman back then.
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#5
Never made sense for hardware manufacturers to sell direct. It's not their business model. Costs to run it are very very high and returns are small or even negative. Sales belong to online authorized resellers and authorized box stores.

If you follow Sony, you will see a pattern. They sold off their PC division. Their mobile division will likely shut down. LOTS of restructuring going on.
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Last edited by WildflowerGuru July 31, 2015 at 07:45 PM
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#6
so will the rewards website carry electronics or not? i dont want to keep my points to buy digital content.
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#7
^they carry electronics, maybe not as extensive as their store, but it's there. PS4 category though is all digital items, yuck.
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#8
The worst part about all this is the awesome Sony outlet part of their site. No more $250 RX100s I guess.
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#9
Meanwhile Apple is opening retail stores everywhere lol
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#10
Quote from WildflowerGuru View Post :
Never made sense for hardware manufacturers to sell direct. It's not their business model. Costs to run it are very very high and returns are small or even negative. Sales belong to online authorized resellers and authorized box stores.
Well... that was the traditionally way of selling. Until Apple. Apple made and makes it's stores wildly profitable.

So they are going to cashout our GCs? That's nice of them. Most companies just make them worthless.
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Last edited by ghostofposterspast July 31, 2015 at 07:56 PM
#11
have about $300 in sony gift cards and about 32,000 points in sony rewards.
Any suggestions on what to buy?
I was thinking of getting a ps4 once I reached 40,000 points
Just worried they'll run out of items even though the points will be valid
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#12
Quote from WildflowerGuru View Post :
Never made sense for hardware manufacturers to sell direct. It's not their business model. Costs to run it are very very high and returns are small or even negative. Sales belong to online authorized resellers and authorized box stores.

If you follow Sony, you will see a pattern. They sold off their PC division. Their mobile division will likely shut down. LOTS of restructuring going on.
It's sad they are even closing the online store, it costs a lot to run retail stores but a website and a warehouse? shake head
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#13
Quote from ghostofposterspast View Post :
Well... that was the traditionally way of selling. Until Apple. Apple made and makes it's stores wildly profitable.

So they are going to cashout our GCs? That's nice of them. Most companies just make them worthless.
I really hope they do this.
Have about $300 in GC currently
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#14
Quote from cooliwantone View Post :
Meanwhile Apple is opening retail stores everywhere lol
Because apple is healthy. People love apple.
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#15
Unbelievable.
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