Forum Thread

Recent Comcast retention offers experience? (MD)

Procter 911 293 August 4, 2015 at 01:49 PM
What retention offers are people getting these days? I called twice to "disconnect" because they jacked up my Performance internet bill to $66 and I can easily got 25/25 FIOS for $29.99, then $34.99 for 2nd yr, $44 for 3rd yr. Thought I had a pretty strong case, but the rep were like, don't you notice that we bump all the performance to 75mbps and you are comparing oranges to apples now. Best they offer is $49.99 for two years at the current speed (they said would be 75mpbs, need to verify). Any suggestions for tactics?

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Joined Dec 2004
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#2
They'll give you 25/75 here for $45 a year. The rep I talked to told me just to call back when the promo expired and they'd renew it.
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#3
Quote from Procter View Post :
What retention offers are people getting these days? I called twice to "disconnect" because they jacked up my Performance internet bill to $66 and I can easily got 25/25 FIOS for $29.99, then $34.99 for 2nd yr, $44 for 3rd yr. Thought I had a pretty strong case, but the rep were like, don't you notice that we bump all the performance to 75mbps and you are comparing oranges to apples now. Best they offer is $49.99 for two years at the current speed (they said would be 75mpbs, need to verify). Any suggestions for tactics?

I am exactly in the same situation as you. I am in MD and they did the same to me. I asked them to reduce the speed to offer me a better pricing. But those lechers, did not give me any choices. If you succeeded, please let me know.
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Joined Dec 2005
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#4
The retention game is drying up. Not enough people do it anymore to make a difference. So they are more like "f u, leave, there are others to take your place".
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