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Returns at Tiger Direct

cjrusso 287 152 August 5, 2015 at 07:48 PM in Computers (2) More TigerDirect Deals
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Bought my wife a laptop:
http://www.tigerdirect.com/applic...CatId=4935

Product page says, "This Product Has Limited Exchange Privileges."

Return policy page (http://www.tigerdirect.com/sector...BLET03SHIP) says, "Please note that desktop and laptop computers, tablets, televisions, projectors, digital cameras, camcorders, gaming consoles and GPS devices may be returned within 14 days of the original purchase date."

I go to get an RMA number to return the computer (it is less than a week), it will only allow me to do an exchange. On the return page, it says, "This Product Has Limited Exchange Privileges. For support on this product, please contact Asus at 888-678-3688. Defective exchanges for identical item within 14 days of purchase permitted on this product with prior manufacturer approval."

This is outrageous! This was not "all sales final" and there is no description of what "limited exchange privileges" means and that this is ineligible for refund.

Any help?
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3 Comments

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#2
Use your credit card's return protection.

Why are you returning it anyways?
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#3
Thanks!

Do all CC's have return protection? I have Bank of America.

Not a bad computer, but the touchpad and keyboard were very difficult for my wife to use, couldn't get the pointer to stop jumping, lots of little things.
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#4
I would call tigerdirect directly and tell them you want to return it
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