Deal DetailsLast Edited by RyanP3767 August 15, 2015 at 10:16 AM
|Monthly plan (after)||Monthly plan (before)||Data (after)||Data (before)||Plan access charge per line(AT&T Next or BYOD)|
300MB for $20 – No changes here for our customers who just need a small amount of data.
2GB for $30 – This replaces our 1GB and 3GB plans for $25 and $40, respectively.
5GB for $50– This replaces our $70 for 6GB plan.
15GB for $100 – This is the big one. For $100 you get 15 GB instead of 10GB. This also includes unlimited calling talk/text to Mexico and Canada at no additional cost
20GB for $140 – This replaces our 20GB for $150 plan. Calls / texts to Mexico and Canada included.
25GB for $170 – This is a new option, great for small businesses with multiple lines.
If you need even more data, 30GB, 40GB and 50GB plans are also available. And for business customers, plans up to 200GB are available.
TLDR: Data doubling promotion seems to be back on, just ask for it
I thought calls to/from Mexico and Canada are free for all plans over 15GB?? Guess the rep in retention was trying to rip me off? Anyway I don't care much about those free calls.
Rep1: Good Morning! I will be more than happy to assist you today. To get started can you please provide your name and mobile number.
Rep1: Do you have the 15Gb promotion already?
Me: but that was long time ago
Rep1: We don't have any new plans that I can offer you at no extra charge since you have the promotion plan already. Let me get you over to our Retention department to discuss other options. We value you as our customer.
Rep1 has left the chat
You are being transferred, please hold...
Agent Rep2 enters chat
Rep2: Hello my name is xxx. Thank you for being a loyal customer. I will be assisting you today.May I have your name please and wireless number?
Rep2: Thank you ;-)
Rep2: We value you as an AT&T customer and will look at what we can do to maintain you as a long term customer with us.
Rep2: I see that you are looking for the 15gb plan correct?
Me: I already have the 15gb. Would like to know if I get any other promotion that would benefit me without having extra charge
Me: I already have the 15gb from old promotions
Rep2: Sure I will be glad to see what I can do for you.Allow me one moment.
Rep2: bear with me
Me: yes I'm here
Rep2: What I can do for you is give you 20gb for the same price that you are paying now. Does that work for you?
Me: Do you have any better deals? I'd like more data for $100
Rep2: I am sorry the 15gb and the 20gb is what we have for 100.00
Me: okay i'll take the 20gb
Rep2: Okay great. One moment while I make the changes
Me: everything else is the same. Right?
Me: I heard they are doing free calls to/from Mexico and Canada. Is that true?
Rep2: That is with the 15gb plan yes
Me: I see. OK thanks
Rep2: Do you want the 15gb plan with the free calls to Mexico and Canada or the 20gb plan?
Rep2: Okay all done
Tmobiles current deal is so good i'm still considering switching, but I live in a very rural KY area, i really wish i could get a long term free trial from them with 4 lines because my family goes all different ways and it needs to work for all and it needs to be thoroughly tested before i make the switch. At&t isn't even perfect in this regard, but they show slightly better coverage than tmobile in the area
Try to live chat/call ATT Customer Service ( Or retention if it didn't work [611 then follow the prompt for cancel account/ retention]) and request for additional deal/upgrade (YMMV)
Update- Seems like the trend right now is extra 5GB for people had 15GB at $100 and you have to go through retention for that