eBay Refund Question
Thread DetailsLast Edited by KPS August 21, 2015 at 11:42 AM
I ordered a bracelet that was indicated to be 925 sterling silver.
It is NOT sterling silver. I can tell by examining it, and I happened to be picking up an item at my jeweler that was being repaired, and they confirmed for me - not sterling silver.
I sent refund request message to the seller saying that the item was 'not as described' and requested a full refund.
They wrote back saying that '...their seller said it was silver". Not sure what that means, except maybe they mean their supplier? They told me they'd give me half of my purchase price back.
Since I had opened a refund request w/eBay, when I looked at the messages btwn myself and the seller, there was message at the top of the screen indicating that after so many days, I could contact eBay for help if I didn't get a resolution.
I don't want 50% of my purchase price back, I want 100% of my purchase price back. I don't feel I should pay for return shipping - since this item is NOT as described.
Enough days had passed, that I was now able to contact eBay for help, I did...filled out the text window and tried to send it. I get a message error saying I am trying to perform a task that I am ineligible to perform.
Can I dispute this with PayPal? Would that be a better way to go? I have a feeling I'm just going to be out the $...argh. Frustrated.