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BEWARE - Ooma Bait and Switch has begun

duhmel 678 965 August 21, 2015 at 02:22 PM in Tech & Electronics (4)
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Beware, Ooma has started bait and switch tactics with their service. When I signed up three years ago caller ID was part of the bassic service and it has been working since that time. In July Caller ID suddenly stopped on my phone and now I am told that to get this I need to upgrade to Premier at $10 per month. Other people are still getting caller ID on the Basic service but their time to be charged is coming. Seems unethical to get people to buy the device and start the service with a set of offerings and then some time later change the features and start charging for free features - UNETHICAL!!!!!
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#2
Quote from duhmel View Post :
Beware, Ooma has started bait and switch tactics with their service. When I signed up three years ago caller ID was part of the bassic service and it has been working since that time. In July Caller ID suddenly stopped on my phone and now I am told that to get this I need to upgrade to Premier at $10 per month. Other people are still getting caller ID on the Basic service but their time to be charged is coming. Seems unethical to get people to buy the device and start the service with a set of offerings and then some time later change the features and start charging for free features - UNETHICAL!!!!!
Did the contract say they may change the terms of your service at any time? My Verizon contract says that so I wouldn't be surprised if this company's contract says that.
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#3
Quote from JulesJam View Post :
Did the contract say they may change the terms of your service at any time? My Verizon contract says that so I wouldn't be surprised if this company's contract says that.
The issue isn't whether they are legally allowed to make the change, it is whether reneging on their 'promises' is good customer relations. Belief in the Company is vital for new technology companies. If one cannot believe in their promises, people will stop buying their product. That's why I am making such a big deal about this. They had an ethical responsibility to fulfill their commitment to me that they made when I bought their product.
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#4
I was always suspicious of ooma's business model.

You pay $100 for a device, and just pay phone taxes for life? I don't think that shit is sustainable.

$100 is like 20 months of BasicTalk phone service.

For someone who's been using ooma for 36 months, they've gotta be losing money, or at least making very little.
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#5
ooma customer for 4 years now. It's great !
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#6
I went into the ooma thing hoping to get a few years out of it. I assumed they would go bankrupt.

my ooma purchase was in 2008 so I got about 7 years of service for about 180 dollars. 84 months for a little over $2 a month. not bad
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#7
Quote from duhmel View Post :
If one cannot believe in their promises, people will stop buying their product.
People buy a product based on their needs and price. If the newer product fits someone's needs and is the right price they will buy it.

Sounds like the company isn't making a profit off of you so they won't be harmed if you leave.
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#8
Anyone else confirm this has changed for them? I'm on the 'grandfather' plan (no monthly fees) and basic service, and my caller ID is still working.
I for one love Ooma! 5 years and only a few rare blips due to service outage, no more than when I was on AT&T landline. .
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#9
Still working for me (CID) as of earlier in the week.
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#10
I am an Ooma customer and love the caller-ID feature. I have the premier service and love the features that come along with it. I personally think that $10 for the Caller ID, partnership with Nest, Blacklisting capabilities, FREE calling to Canada, voice-mail to email forwarding is a GREAT price. I can't get all those features with Vonage or Obi for such high quality.
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#11
Ooma customer for about 9 years now. Guess how much money I have saved??? Hahaha
Love it.
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