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Help: Double charge for the same flight ticket

RandomSDNeo 936 225 August 23, 2015 at 08:26 AM in Finance (2)
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i booked a Qatar Qirways flight from fareboom.com for $x using my citi card. but qatar airways + fareboom together charged me $x+32. so i disputed the $32 which was resolved in my favor. but looks like fareboom was told by qatar airways that the whole of $x + 32 was disputed hence fareboom charged me $x again. i disputed this $x saying i already paid this earlier for qatar airways. but citi has closed my dispute and resolved in merchant's favor since merchant showed the flight details i booked, but they are not understanding that the same flight was charged in the earlier month billing cycle.

so, long story short, i am charged twice for the same flight. am planning to talk to an attorney regarding this. but i have not had any past experience in dealing with attorneys. what do you guys suggest? fareboom customer service is not responding to my emails. citi has closed the dispute and said security team is investigating further, but i don't think they will reopen the dispute.

8 Comments

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#2
I'd buy that.
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#3
Is there a slick deal somewhere in this rant?
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#4
Did you call citi back and try talking with a supervisor ? You can also put it in writing just make sure you get the right address for disputes . Send a copy to the airline .
If you take this to a lawyer you will end up losing money anyway .
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#5
what is the cancellation policy? if cannot cancel the tickets, then dispute the charges again if possible. also i have heard people talking about small claims courts.
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#6
Quote from tialfred1 View Post :
what is the cancellation policy? if cannot cancel the tickets, then dispute the charges again if possible. also i have heard people talking about small claims courts.
OP needs to work with them in a nice polite way and he can get it fixed.
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#7
Seems like OP is making a big deal about a problem that could have been handled successfully pretty easily.

First, if you saw a $32 overcharge, you should have contacted Fareboom first. Odds are, if they are the ones who charged your CC for it, that it could have been quickly resolved by them directly. If not, or if Qatar charged it directly, you could have called Qater and gotten someone to look into and probably fix it. But instead, it sounds like you immediately went with the shotgun approach of disputing with your CC company. Now, with the double charge, the situation has become more complex and harder to address.

At this point, instead of just working with Citibank, I would recommend contact the merchant(s) first and try and work with them directly. If that doesn't work, then dispute the first transaction in it's entirety and mark it as a 'duplicate charge' in the dispute. Odds are, one way or the other you should find a resolution. Going immediately to court is just another overzealous step that will likely do more harm than good at this point.
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#8
Quote from phonic View Post :
Seems like OP is making a big deal about a problem that could have been handled successfully pretty easily.

First, if you saw a $32 overcharge, you should have contacted Fareboom first. Odds are, if they are the ones who charged your CC for it, that it could have been quickly resolved by them directly. If not, or if Qatar charged it directly, you could have called Qater and gotten someone to look into and probably fix it. But instead, it sounds like you immediately went with the shotgun approach of disputing with your CC company. Now, with the double charge, the situation has become more complex and harder to address.

At this point, instead of just working with Citibank, I would recommend contact the merchant(s) first and try and work with them directly. If that doesn't work, then dispute the first transaction in it's entirety and mark it as a 'duplicate charge' in the dispute. Odds are, one way or the other you should find a resolution. Going immediately to court is just another overzealous step that will likely do more harm than good at this point.

it sounds like a simple clerical mistake ... these are best resolved with a clerk that can fix it .... not by pulling out a bazooka
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#9
dispute the other charge it will be new.
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