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Thrive Market - introductory buying experience

muslhead 105 15 August 25, 2015 at 03:21 PM in Review
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i accepted their trial membership offer and placed an order. All went ok with the order. The price was good and it arrived ok (not fast but ok). I decided not to go forward with the annual membership. They sent me a courtesy email reminder that i would billed for an annual membership if i did not cancel within 2 weeks. I wrote them 5 times and tried calling (you cannot get a live person) but they cancelled my membership. They ignored my written requests and they do not answer their customer service phone number. i do know they did receive my requests as i received back an automated reply saying we will get back to you in 24 hours. They never did.
2 weeks have gone by, 5 written requests, multiple phone calls and they charged my cc.

This is fraud
I would recommend everyone avoid or if you want to take a chance give them a one time CC number..

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#2
Quote from muslhead View Post :
i accepted their trial membership offer and placed an order. All went ok with the order. The price was good and it arrived ok (not fast but ok). I decided not to go forward with the annual membership. They sent me a courtesy email reminder that i would billed for an annual membership if i did not cancel within 2 weeks. I wrote them 5 times and tried calling (you cannot get a live person) but they cancelled my membership. They ignored my written requests and they do not answer their customer service phone number. i do know they did receive my requests as i received back an automated reply saying we will get back to you in 24 hours. They never did.
2 weeks have gone by, 5 written requests, multiple phone calls and they charged my cc.

This is fraud
I would recommend everyone avoid or if you want to take a chance give them a one time CC number..
Hi Chuck,
We never want to charge someone for something they don't want.
We recently experienced a large influx of new customers and inquiries, and fell behind in our response time for a bit. We've overcome that hurdle now, and I am so sorry for any inconvenience caused! Of course, any unwanted memberships can be cancelled and refunded if unused.
If you ever need to reach out with further questions contact our revamped member services team with our FAQ portal: https://thrivemarket.com/faq
-Sam (Thrive Market Member Services)
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#3
Oh no, not a good one. We all should be careful of this. Tsk tsk
Reply Helpful Comment? 0 0
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