Reset your credentials by contacting Customer Support.a. Visit http://www.passport.net (http://www.passport.net), and then click Account Services.
b. Click Get answers from Customer Support to view the Customer Support page.
c. Click Contact us to view the Support Home page.
d. On the Support Home page, complete the e-mail support form to request new Passport Network credentials. You can type a different e-mail address than the address that is associated with the Passport Network account.
Note You will have to answer questions to verify your identity.
If you cannot reset your Passport Network credentials, you must instead create a new Passport Network account to associate with your Xbox 360 gamer profile.
b. Use your reset or new Passport Network credentials to add Xbox Live to your Xbox 360 gamer profile.
dood.. just work w/xbox live support. They're actually some of the best support I've talked to.
When I first signed up, I wanted "Phrozt" (obviously). I checked out the tag, and it hadn't been used in a year... so I'm thinking... "eh.. I might call XBL support and see if there's any chance they will give it to me." So I called up... totally not expecting anything and lay everything out for them.
They actually agreed with me and looked into how I could get that name. Unfortunately, after doing more research on it, they said that it had a certain type of subscription on it bought for a different type of passport account that wouldn't let them transfer it over.
Then, even though it was obvious that it wasn't me, I asked if I could give them some credentials to see if it might be an old account of mine. I rattled off a bit of info and it definitely wasn't... but at least they gave it a shot! I don't know of any other support that would have gone to that length... for a damn gamer tag no less.
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