Forum Thread

Motorola Droid Turbo on ATT or T-Mobile?

HRockets 2,027 288 August 31, 2015 at 11:02 AM
Hey gang. A couple of weeks ago, I purchased a couple of Turbo's from Verizon online along with signing up for a promotional data plan. The phones were picked up but it turns out the data plan was never initiated. After various calls and in-store conversations they've thus far have refused to honor the agreement that I signed up for online for that data plan. They've come up with various reasons and still refuse to initiate it despite the fact that I have proof that I signed up for it online. In reality, I think they don't want to offer it because they phased that promotion out and want me to come aboard their current data plan packages.

Today is the last day to return the phones (albeit with a bs restocking fee). I don't mind the phones so much. May even buy them outright if I can move onto ATT or T-Mobile. I tried entering the IMEI at their sites to see if they are compatible with the carriers but they don't recognize the number.

Does anyone have any experience using this phone with other carriers? I don't know much about the deal with this other than something about a GSM network versus something else.

Any thoughts would be appreciated. Thanks.

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#2
I would return the phones and get out of this one cleanly.

That phone is a verizon exclusive thats a year old, it supports the CDMA bands still, but the LTE is GSM and it "should" be unlocked if it follows the model of most of verizons latest. However there is some restrictions for us carriers from what I have seen in the past. ATT/Tmo may give you trouble activating it like you have seen assuming it's possible. If you had a friend with an existing att/tmo sim you could try it and see what you get. Also make sure the hardware supports the bands on the carrier you want to use. Usually ATT and VZW phones are different bands and don't overlap many. Without a lot of work I just don't think its going to be worth it for you, especially if your selling it.

Edit: Google is your friend, looks like it's possible but it still won't be as nice as experience http://forum.xda-developers.com/d...t-t2924309 http://forums.androidcentral.com/...riant.html
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Last edited by LiquidRetro August 31, 2015 at 12:01 PM
Vague questions receive vague answers . . . . . .
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#3
Quote from LiquidRetro View Post :
I would return the phones and get out of this one cleanly.

That phone is a verizon exclusive thats a year old, it supports the CDMA bands still, but the LTE is GSM and it "should" be unlocked if it follows the model of most of verizons latest. However there is some restrictions for us carriers from what I have seen in the past. ATT/Tmo may give you trouble activating it like you have seen assuming it's possible. If you had a friend with an existing att/tmo sim you could try it and see what you get. Also make sure the hardware supports the bands on the carrier you want to use. Usually ATT and VZW phones are different bands and don't overlap many. Without a lot of work I just don't think its going to be worth it for you, especially if your selling it.

Edit: Google is your friend, looks like it's possible but it still won't be as nice as experience http://forum.xda-developers.com/d...t-t2924309 http://forums.androidcentral.com/...riant.html
Thanks for the response, LiquidRetro. Yes, I always research first before posting a question to any type of forum. I had even seen a Youtube video showing what you needed to do to the Droid to make it work. However, as with the other things that I had read, it tended to be ambiguous and not clear cut. "Yes...but" "Sorta" type of comments. I was hoping to find a more definitive solution.

Both ATT and T-Mobile do not list the Turbo on their compatibility and suggest calling. I called ATT and they initially said that every phone is compatible. I suggested that this phone did not show up on their site. She further searched, agreed and then suggested that it should but that the only way to find out is to take the phone to Verizon and have them unlock it and then take it to ATT.

By chance do you know the answer to this. If the phones are returned, will there be some type of resetting charge to go back to using our old phones that we used before using these new phones?
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#4
Just in case anyone else comes across this thread and is wondering the same thing, here is the video and instructions that I mentioned previously. ...but again, when you read the comments, you see a lot of things like potential speed or generation loss.

http://theunlockr.com/2014/11/03/...ers-video/
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#5
Sorry not 100% sure. Moto phones are Verizon exclusives. They aren't guaranteed to work with GSM networks like ATT or Tmobile. I would stay away from it. Return it, even if you pay a restock fee. By the way I would google Verizon Customer retention and tell them of the issue that you never got your promotional data activated. If they aren't willing to help drop them. Verizon has promotions on their data about every 2 or 3 months. And with Christmas right around the corner, no reason to jump the gun.

When you get a new phone, you have 2 weeks to return them. Should be no "redo" fee. Not sure about restocking fee. If the rep tries to weasle his way out and says there is no return period, it's a lie. You have 2 weeks to change your mind if you signed up for a contract or Edge program. If you 100% bought the phones at full price then that's different.
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#6
Late response, but I'm using a Turbo on T-Mobile and it works perfectly out of the box. You're missing Band 12 LTE, which isn't out in some/most areas yet, and you won't have VoLTE, which is annoying but a completely minor problem. Both of the other LTE bands (2 and 4) work perfectly, and it gets full HSPA signal as well.
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#7
Quote from entropism View Post :
Late response, but I'm using a Turbo on T-Mobile and it works perfectly out of the box. You're missing Band 12 LTE, which isn't out in some/most areas yet, and you won't have VoLTE, which is annoying but a completely minor problem. Both of the other LTE bands (2 and 4) work perfectly, and it gets full HSPA signal as well.
This is great to know, entropism, thanks. I was looking at their plans a couple of weeks ago and noticed their unlimited plan (granted, they slow you down once you reach hit a 22GB celiing or something along those lines).

Verizon has been a nightmare. I've talked with at least 8 people about this now and I might have to do the ole Retention Dept. trick that you mentioned, Nova. It's greatly apparently that Verizon tries to squeeze every dollar out of it's customers. They put on a good show of passive aggressive customer service. Act polite in front of you and then do nothing behind the scenes and fail to keep in contact to boot. It's quite apparent that their store employees merely care about their commissions and their phone CSR's merely care about good poll results.

Great news about T-Mobile.
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