Forum Thread

Did Lowes sell me a used pressure washer

ENFerrari 1,253 297 September 2, 2015 at 01:39 AM
Went to Lowes today to pick up a pressure washer I bought with the 10% movers coupon.

The box was sealed (with the normal clear tape) and when I went home to assemble it, the engine already had oil in it and the gasoline compartment smells as well.

I was thinking that maybe they test them at the factory, but some there wear marks on the body of the unit as well but the weird thing is, the accessories such as the tips were still sealed in the plastic, I have the sealed engine oil pouch they gave me.

I noticed the exhaust area of the pressure washer seemed used as well (pic is here: http://imgur.com/ENgYm9n

Was just wondering if maybe these pressure washers are usually like that from the factory? Or maybe someone bought it and it has some defect so they returned it

11 Comments

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#3
I would assume if you showed this to lowes they would exchange it easily. You could always contact the manufacture as well and ask if this would be normal. The though that someone might use it and return it is real and totally possible. They might have had tips from another unit etc.
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#4
Looks used to me. Would not come from the factory that way.
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#5
Look for the manual online and read through it. It may mention "unit comes with no oil, be sure to fill with oil" or something like that. It could help your case with Lowes if they give you a hard time.
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#6
Quote from Jabbit View Post :
Look for the manual online and read through it. It may mention "unit comes with no oil, be sure to fill with oil" or something like that. It could help your case with Lowes if they give you a hard time.
Good tip, that would surely be in the manual if you had to add oil before use. I assume they would add oil from the factory to prevent the user from ruining their new power washer the 1st time of using it.
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#7
that photo doesn't look like use to me but instead rust. if the unit had been run the steel around it would be black or otherwise discolored.

I bought a PW from Lowes several years ago but don't recall if it came with oil or not. Usually they do NOT as it is a shipping hazard (might tip and spill oil all over the place).

It shouldnt be unheard of for a manuf to test units before they leave the factory which would explain the gas smell but not so much the oil (there should be residual oil but it shouldn't be full)

A samples manual here:

http://pdf.lowes.com/operatinggui...3_oper.pdf

(lowes hotlins manuals to their site btw)
see pg 7, bottom, item 3 "3. Add oil to engine crankcase."

If you are really concerned just return it.
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#8
Quote from ENFerrari View Post :
Or maybe someone bought it and it has some defect so they returned it
More likely someone bought this - used it to clean their project - then re-boxed it and returned it. I bought a TroyBuilt PW from Lowes earlier this summer and it did NOT come with oil in the tank (it came with oil - but in a unopened package that you pour in yourself)
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#9
On heavier items it's plausible their policy could be to test and resell returned units. Also, depending on what someone tells them when they return it their procedures could vary.
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#10
It's probably not a big deal so you can either just live with it or take it back to Lowes. I've never had an issue taking anything back to Lowes. Bring the receipt and the item and they will clearly notice it doesn't appear new and not even hassle you.

If it works fine, I assert that it doesn't really matter unless you have a problem with the principle of the matter.
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#11
i think you should take it back to Lowes and get it replaced. why take chance?
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#12
Quote from eekthecat View Post :
It's probably not a big deal so you can either just live with it or take it back to Lowes. I've never had an issue taking anything back to Lowes. Bring the receipt and the item and they will clearly notice it doesn't appear new and not even hassle you.

If it works fine, I assert that it doesn't really matter unless you have a problem with the principle of the matter.
Iagree
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stoopid serra.
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