Deal DetailsLast Edited by Shorted September 5, 2015 at 08:48 PM
(I traded in a crappie galaxy Nexus and got it)
Also extra $100 bill credit.
Must buy phone on monthly device payment. ($25 to $30 monthly)
Terminate the line at any time, you just have to pay off the device) (retail)
Deal is dead. Now trading in crappy android phone will only result in $100 Verizon gift card. It was a fixed $200 amount just a few days back.
After my $100 port in credit and $200 trade-in credit were added to two lines... I called verizon, paid off the balance on the phones and closed the accounts -- believing i had fulfilled my non-contract obligations by porting a number in and trading a phone in.
A few days later, i see they pulled $200 credit from my account... When my bill came out, it reflected that the port in credit came in and then a few days after i paid off the lines, the credit was charged back... And they charged me an extra $40 per line (activation fees).
I called today and the guy reversed one of the $40 activation fees (i thought we was reversing both) so i will have to call again about the other one. He told me there was nothing he could do about the $100 charge backs. He acknowledged that he could not find anywhere on the verizon website that states what the requirements were, but did read to me after consulting a product specialist (aka supervisor probably) that the lines must remain active and in good standing for 30-days to receive the port in credit.
He then transferred me to a 2nd level billing rep who kindly listened to me, make me feel like she understood why i felt gyped and after a brief hold told me there is nothing we can do. You didn't meet the requirements... This was a promotional incentive to bring a line into verizon... And you didn't stay... So we aren't going to reward you for leaving!! I told her no where on the website or in any fine print in any of the documents i had could i find any reference to this and this was a very consumer unfriendly way of doing business!! She against listened to me as if she was on my side, blah blah blah, as a consumer i completely understand.... Etc... Then she put on her verizon hat and basically told me i had no recourse. I told her i was going to file a report with the bbb and mention this online so others don't get stung by the same bait-and-switch tactics.
I told her all the best promos go to new subscribers etc... And they don't throw loyal customers any bones regarding upgrades... But that is simply wasn't fair for them to advertise something, not state the terms clearly... And then pull credit back when they didn't get what they wanted... Even if they didn't state it clearly to the customer.
Very poor business practices... I think they train their reps to massage their customers... It's only lip service... Then they turn around and stab them in the back... It's like they are trained to do this every time... The first guy i talked to made me feel he understood... Blah blah blah... But when i finally went to my account... I discovered he only reversed one of the $40 activation fees when he knew very well we were talking about two lines...
Anyone have any other ideas?? Consumer interest groups that would like to hear a story like this?? Tweet to john legere... Or something?!? =)