Forum Thread

How to reinstall Windows 8 with no backup?

Novakingwai 2,142 263 September 5, 2015 at 08:07 PM
How do I reinstall Windows 8?

My friend has an Asus G550JK-DS71 laptop. It came with Win 8, but she upgraded to Win 10. She was playing WoW and updating her NVidia drivers at the same time. Needless to say, the computer froze up. She had to hold down the power button to reset it. Then a black screen came up saying to reinsert the Windows Installation Media Disc because Windows can't be found.

I've read the Asus support saying to press F9 when the Asus logo appears to enter the restore mode. But when you turn the computer on it stays at a black screen. After a couple minutes it will enter the BIOS. If you exit the BIOS it goes to a black screen saying to reinstall windows.

Also, she dropped the laptop a few months ago. It has been working fine, but there is a noticeable dent in the corner and the disc drive isn't flush any more.
I know she can order the recovery disc from Asus, but I was hoping for a faster method as she needs the computer ASAP for work.
I have access to a Windows 7 Pro computer and to a Windows 8 laptop if that helps.

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#2
Quote from Novakingwai View Post :
How do I reinstall Windows 8?

My friend has an Asus G550JK-DS71 laptop. It came with Win 8, but she upgraded to Win 10. She was playing WoW and updating her NVidia drivers at the same time. Needless to say, the computer froze up. She had to hold down the power button to reset it. Then a black screen came up saying to reinsert the Windows Installation Media Disc because Windows can't be found.

I've read the Asus support saying to press F9 when the Asus logo appears to enter the restore mode. But when you turn the computer on it stays at a black screen. After a couple minutes it will enter the BIOS. If you exit the BIOS it goes to a black screen saying to reinstall windows.

Also, she dropped the laptop a few months ago. It has been working fine, but there is a noticeable dent in the corner and the disc drive isn't flush any more.
I know she can order the recovery disc from Asus, but I was hoping for a faster method as she needs the computer ASAP for work.
I have access to a Windows 7 Pro computer and to a Windows 8 laptop if that helps.
Do you have a USB stick? You can write a windows install image to a USB stick and boot from that. Before you completely give up on the windows 10 install though, you might want to try burning the windows 10 install media (https://www.microsoft.com/en-us/s.../windows10) and try repairing the existing installation.

The couple minutes to get to the BIOS screen kind of worries me though. Whatever it's doing in those 2 minutes isn't healthy, and kind of sounds like something hardware wise is failing.
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#3
Quote from quotidian View Post :
Do you have a USB stick? You can write a windows install image to a USB stick and boot from that. Before you completely give up on the windows 10 install though, you might want to try burning the windows 10 install media (https://www.microsoft.com/en-us/s.../windows10) and try repairing the existing installation.

The couple minutes to get to the BIOS screen kind of worries me though. Whatever it's doing in those 2 minutes isn't healthy, and kind of sounds like something hardware wise is failing.
Thanks i will try that in the morning.
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#4
Quote from quotidian View Post :
Do you have a USB stick? You can write a windows install image to a USB stick and boot from that. Before you completely give up on the windows 10 install though, you might want to try burning the windows 10 install media (https://www.microsoft.com/en-us/s.../windows10) and try repairing the existing installation.

The couple minutes to get to the BIOS screen kind of worries me though. Whatever it's doing in those 2 minutes isn't healthy, and kind of sounds like something hardware wise is failing.
I go into the bios to choose device boot priority to pick usb. It recognized the USB device. When it restarted it just stay at black screen.
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#5
Got it to load the windows repair utility. Can't reset or refresh, says a required partition is missing

If I try to just refresh it says the drive is locked and to unlock it first.
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Last edited by Novakingwai September 6, 2015 at 08:41 AM
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#6
I tried to do a fresh install of Windows and it asked me to choose the drive to install to and the computer doesn't see any hard drives. Even going to the bios to choose the boot priority I can see the flash drive but there is no hard drive listed. I believe the computer has some internal physical damage and is a lost cause
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Last edited by Novakingwai September 6, 2015 at 08:57 AM
#7
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#8
Did you try removing the hard disk and reconnecting it? I also own an asus ultrabook and have faced similar issues while reinstalling windows. One thing for sure is you dont need any serial number and installation via usb (using windows tool) should work just fine. Hopefully you can start using windows 10 soon Smilie
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#9
Quote from vjshanky View Post :
Did you try removing the hard disk and reconnecting it? I also own an asus ultrabook and have faced similar issues while reinstalling windows. One thing for sure is you dont need any serial number and installation via usb (using windows tool) should work just fine. Hopefully you can start using windows 10 soon Smilie
That's too much work. It has some star shaped screws. She has a protection plan and is just going to get it worked on or replaced.
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#10
Quote from Novakingwai View Post :
That's too much work. It has some star shaped screws. She has a protection plan and is just going to get it worked on or replaced.
I dont think opening the back of the laptop voids any warranty, as long as you dont tear of any plastic stickers they might have added. (These stickers will say "If broken, voids warranty)). I have seen the stickers only for inside components and not the back cover itself.

Anyways if you have coverage then better make them do the work Big Grin
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