Forum Thread

Need iPhone help - can't get old iCloud account removed

fungo45 1,958 327 September 9, 2015 at 04:47 AM
I had my daughter on a pre-paid plan with Ting using a Sprint branded iPhone 5c. I later moved her to my AT&T account. I was able to get Ting to remove the phone from their systems so that my mother could activate the phone on her Sprint post-paid account.

Before I gave the phone to my mom, the phone was reset to factory defaults. However, the phone still asks for my daugther's password when downloading apps. I went to my daughter's iCloud account on my PC, and it shows no devices. If you go on the phone settings, it shows my mother's iCloud account info.

Not sure where to go next. Any suggestions?

Thanks!

4 Comments

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Joined Jan 2007
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#2
Have you tried a full reset?
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#3
A full reset is a good idea. Any apps on the device installed from your daughter's account could cause problems / require her password in the future. Apps use DRM tying them to the account that purchased them.

You should be able to switch the iTunes account by going to settings and choosing iTunes/App Store, then touch the email address that shows up for account and choose sign out.
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#4
Sounds like you either
1) Didn't do an actual full reset
2) Restored from a backup which loaded back your settings

Go to settings -> general -> reset -> erase all content and settings

then don't plug it into your daughter's computer...you probably shouldn't use her iCloud backup either, since it has your daughter's ID already.

Heads up obviously it'll erase all your mother's stuff, make sure she doesn't have anything on there that she needs.

OR TRY THIS BEFORE THAT:

go to settings -> iTunes and app store
see who's account is logged in. if it's your daughter's, just log her out. Doesn't seem like its an iCloud thing, rather her iTunes store account is logged in.
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Joined Apr 2004
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#5
The actual best full reset is a factory restore.

Plug the iphone into your computer running Itunes. Choose "Restore"..
https://support.apple.com/en-us/HT201252

Note:
The article above explains it but also leaves out a step I've seen before. While the device is plugged into the computer (before clicking restore or anything) hold down the power button and circle button at the same time until you see the phone reboot and a white USB symbol appears. When you see this, unplug the phone, then plug back in, then do a restore.
This actually downloads the IOS and installs it fresh on the phone (Can take a while on a slower internet connection). This is the only for sure format though.
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