4myrebate erroneously rejecting dozens of rebates?
The rebates show this message:
9/8/2015 7:00:52 PM: Declined: The rebate documentation was not received within the valid timeframe
This is even on such rebates that were received well before the deadline, such as:
Mail Documentation By: 8/25/2015
Documentation Received: 8/5/2015 11:45:21 AM
Evidently, 4myrebate is holding the rebates an unusually long time before processing them, and their system rejects the rebates if they end up being processed more than 60 days after the order date, even if the rebate was received within the timeframe!
I have complained about these rebates via email. I am then told:
"Thank you for contacting the Rebate Center.
We apologize for the inconvenience that this has caused you. We were able to review your claim with tracking # XXXXXXXXXXXXX. We tried to process and approved the claim, however, the claim got declined due to Unable to verify purchase information. This means that we need more information about the item that you have purchase online from Tigerdirect.com.
We would like to advise to please call our customer service hotline at call 800-286-9146 on Mon. - Fri. 9:00am - 6:00pm (EST) to discuss further the details."
On the 10 rebates I complained about, all of the statuses were changed to:
Declined: Validation Error – Unable to verify purchase information.
Evidently, they no longer have a way to verify the purchase with TigerDirect after 60 days have passed?
This is quite unbelievable and I have never had this problem with 4myrebate until the past couple weeks. I am getting worried they are about to go belly up since I have quite a few rebates pending.
I have not yet tried calling, but I am not looking forward to dealing with dozens of rebates on the phone. Unfortunately, many other rebates say "documentation received" and will probably changed to "Declined" as soon as 60 days from the order date have elapsed, even though 4myrebate received the rebate submissions well before 60 days had passed!