Forum Thread

What should I do about this malware FB message?

WENCH1109 2,005 837 September 29, 2015 at 06:58 PM
When my mom logs into her FB account through Chrome she is getting this:

Your Computer Needs to Be Cleaned
It looks like your computer is being affected by malware. We’ll help you fix the problem to keep your account secure and prevent malware from spreading to friends.
Malware is software that tries to steal personal information and causes problems when you use Facebook. Clicking or sharing links that contain spam can give your computer malware.


But when I log in to my account ,on the same computer I don't get this.

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#2
Have you tried Malwarebytes (https://www.malwarebytes.org/)?
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#3
Quote from quotidian View Post :
Have you tried Malwarebytes (https://www.malwarebytes.org/)?

No.
I googled this and some people were saying, go ahead and do it.
I'm not getting why it shows up on her FB and not mine.
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#4
Quote from WENCH1109 View Post :
No.
I googled this and some people were saying, go ahead and do it.
I'm not getting why it shows up on her FB and not mine.
Her FB may be infected. If she can sign on with another facebook account you would know. Unless this is a facebook phishing scam. Also try having her sign on with https:/ and see if its there.
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#5
Quote from repitall View Post :
Her FB may be infected. If she can sign on with another facebook account you would know. Unless this is a facebook phishing scam. Also try having her sign on with https:/ and see if its there.


I just tried her FB on mobile and http:// on my phone.
It didn't show up on either.
I'll try the http:// on her computer in the morning.
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#7
Quote from xxxHolic View Post :
It's phishing scam.

That's what I thought.
I changed her PW.
Didn't help.
Did a scan and nothing came up.
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#8
It's most likely the computer is infected not her account thats why she sees it and you don't. Chrome may need to be reset back to default settings, and updated if it's not getting the automatic updates. I would make sure windows is getting updates and things such as Java and flash are not present on the system since she is using chrome. A good adblocker is a good idea too probably. https://chrome.google.com/webstor...iagm?hl=en
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#9
Quote from LiquidRetro View Post :
It's most likely the computer is infected not her account thats why she sees it and you don't. Chrome may need to be reset back to default settings, and updated if it's not getting the automatic updates. I would make sure windows is getting updates and things such as Java and flash are not present on the system since she is using chrome. A good adblocker is a good idea too probably. https://chrome.google.com/webstor...iagm?hl=en
I am using her computer when I log into her other FB account and my account.
They work fine.
Any possibility that this has something to do with the FB hoax going around?
She might have clicked on that.

I'll try the chrome suggestion.
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#10
Quote from WENCH1109 View Post :
I am using her computer when I log into her other FB account and my account.
They work fine.
Any possibility that this has something to do with the FB hoax going around?
She might have clicked on that.

I'll try the chrome suggestion.
Which hoax? There is a new one every day it seems. It certainly seems possible.
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#11
Quote from WENCH1109 View Post :
I am using her computer when I log into her other FB account and my account.
They work fine.
Any possibility that this has something to do with the FB hoax going around?
She might have clicked on that.

I'll try the chrome suggestion.
Have you tried her account on a different computer? It does seem like something tied to her account. What does the message look like when she logs in? Is it part of the news feed like any other post, or is it more of a full screen interstitial?
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#12
Quote from quotidian View Post :
Have you tried her account on a different computer? It does seem like something tied to her account. What does the message look like when she logs in? Is it part of the news feed like any other post, or is it more of a full screen interstitial?

This is what she is getting on her FB page after logging in:


Your Computer Needs to Be Cleaned
It looks like your computer is being affected by malware. We'll help you fix the problem to keep your account secure and prevent malware from spreading to friends.
Malware is software that tries to steal personal information and causes problems when you use Facebook. Clicking or sharing links that contain spam can give your computer malware.
Get Started


There is a red exclamation point in a white box in a red triangle at the beginning
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Last edited by WENCH1109 September 30, 2015 at 04:55 PM
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#13
Trying to upload a picture of what she is getting.
Hope it works
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#14
Quote from WENCH1109 View Post :
Trying to upload a picture of what she is getting.
Hope it works
I never would have guessed, but this may actually be a real Facebook security measure, triggered when they think malware has hijacked your account.

https://m.facebook.com/notes/face...333195766/
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#15
Quote from quotidian View Post :
I never would have guessed, but this may actually be a real Facebook security measure, triggered when they think malware has hijacked your account.

https://m.facebook.com/notes/face...333195766/

I checked your suggestion and some people are saying it is letting them in after a few days.
Also some are using "incognito" to get in.

I'll have her try that for a few days and see if it resolves it self.


Thanks
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