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Which Consumer Card Has The Best Buyer Protection

SDPA 1,626 549 October 3, 2015 at 02:26 PM
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Specifically against grey market imports. An online retailer is advertising an item as a US market item but I'm not sure its not a grey market import

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#2
So I assume your goal is to get a refund if it turns out to be grey market and want protection in case they refuse?

Fortunately, I've never had to deal with buyer protection services, but from what I've read I believe American Express is one of the best and easiest to deal with. Depending on cost, they will accept a return/refund if the seller won't.
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#3
Amex centurion/gold/platinum will almost always side with you
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#4
Quote from phonic View Post :
So I assume your goal is to get a refund if it turns out to be grey market and want protection in case they refuse?
Yes .
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#5
Quote from flatlight View Post :
Amex centurion/gold/platinum will almost always side with you
Is there really a difference between having one of those versus a BCP or similar credit card from them?

I'm sure the Centurion, and maybe the Platinum to an extent, will have some added benefit of customer service, but I'd be surprised if the Gold/PRG would matter much compared to the other ones.
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#6
Quote from phonic View Post :
Is there really a difference between having one of those versus a BCP or similar credit card from them?

I'm sure the Centurion, and maybe the Platinum to an extent, will have some added benefit of customer service, but I'd be surprised if the Gold/PRG would matter much compared to the other ones.

For charge card, $250-$500 a year in fee revenue is quite a lot. Remember - since 99.9% of charge card holders don't carry the balance over, AmEx needs transaction volume (to get interchange fees from merchants) and consumer annual fees.


So a Gold PRG that is only used 1/month is still much much more profitable than a Blue Cash or Everyday Rewards card.


Does this make a difference in the type of support you'll get? AmEx is a revenue-metric driven company, so I'd say yes - the more revenue you bring to the company, the more exception power you will receive
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#7
Quote from phonic View Post :
So I assume your goal is to get a refund if it turns out to be grey market and want protection in case they refuse?

Fortunately, I've never had to deal with buyer protection services, but from what I've read I believe American Express is one of the best and easiest to deal with. Depending on cost, they will accept a return/refund if the seller won't.
Amex or Discover will have your back. Make sure you take screen shots of the site where it states it's a US item if you're suspicious. The other thing is you'll need to be able to definitively prove that it IS actually grey market (statement to manufacturer or something similar).

Of course there's something to be said about using common sense and not buying from suspicious vendors in the first place. But hey, what's life without whimsy.
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#8
I have personally never had an issue with any card (DC/AE/VS/MC) when it comes to buyer protection.... all more or less equivalent.
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#9
Quote from Dr. J View Post :
I have personally never had an issue with any card (DC/AE/VS/MC) when it comes to buyer protection.... all more or less equivalent.
The customer experience isn't always the same. Example:
Chase is a pain in the ass to work with - everything is on paper and mailed back and forth. If you're lucky they'll give you a fax number.
Amex you can do a chargeback without leaving the website.

It's little stuff like that which have me slowly moving away from using my CSP...
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#10
Quote from phonic View Post :
Fortunately, I've never had to deal with buyer protection services, but from what I've read I believe American Express is one of the best and easiest to deal with. Depending on cost, they will accept a return/refund if the seller won't.
Quote from flatlight View Post :
Amex centurion/gold/platinum will almost always side with you
I used to say the same. Used to. Discover is better than Amex now. Amex quietly dropped a bunch of things like price protection. Discover still has those. If it came down to it and I could only have one card, I would pick Discover.
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#11
Probably credit cards issued by USAA, and you don't have to be a member to get one of their credit cards.

Actually all credit card issuers are required, by the federal Fair Credit Billing Act [wikipedia.org], to protect you against fraudulent charges and billing errors (about anything is a billing error, not just incorrect charges), even when they can't collect from the merchant. But some card issues follow the law better than others do, and the worst being those that specialize in subprime customers or that don't do much banking business (Capital One). Here are the results of a 2007 survey by Consumer Reports:

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#12
Quote from SDPA View Post :
Specifically against grey market imports. An online retailer is advertising an item as a US market item but I'm not sure its not a grey market import

I would email them and have them confirm in writing it isn't grey market. Then you can win your case with any credit card.
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#13
Thanks everyone
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#14
Quote from megakimcheelove View Post :
For charge card, $250-$500 a year in fee revenue is quite a lot. Remember - since 99.9% of charge card holders don't carry the balance over, AmEx needs transaction volume (to get interchange fees from merchants) and consumer annual fees.


99.9% of charge card holders don't carry the balance over?

That is an unbelievable "fact". Please share your source for that.
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#15
I recently compared the buyer protection for a purchase. I was between the Amex Platinum and Chase Sapphire Preferred. The Sapphire Preferred offered better protection, wider coverage and higher coverage amounts compared to the Amex Plat. Duration of coverage was the same for both. I was surprised by the result.
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