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Verizon Upgrade Question

ddragon97 213 89 October 4, 2015 at 04:11 PM
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My wife's phone is up for an upgrade and I know that verizon has gone to monthly payments and paying outright. Like, is there still a way to get a subsidized phone from verzion via my upgrade under a 2yr contract?
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#2
Quote from MattZ3708 View Post :
My wife's phone is up for an upgrade and I know that verizon has gone to monthly payments and paying outright. Like, is there still a way to get a subsidized phone from verzion via my upgrade under a 2yr contract?
That is only if you switch to the new plans. What plan are you on?
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#3
Quote from JulesJam View Post :
That is only if you switch to the new plans. What plan are you on?
Well, we recently converted to the Verizon 6GB large plan which actually brought our bill down from $140 a month (after 15% discount) to $110.

We pay $60 ($51 after 15%) for the plan and then pay $40 line access for my lg g4 on-contract phone and $20 for her off-contract iphone 5.

I went to upgrade her phone today online and I was able to buy the iphone 6s 64gb for $364.64 ($299 + $39 upgrade + tax). Here is the odd thing... the line access in both the screenshot I took of the purchase screen and also my purchase confirmation says that the "line access" is $20. I would have thought this should have been $40 a month for line access just like my lg g4, but it says $20.

So did I just score an iphone 6s 64gb for only $364.64 given the fact we were going to stay with verizon to begin with so our line access would have remained $20?

P.S. I guess my original post was somewhat dubious because I didn't want to outright post what I did in case there is a way for verizon to renege on the deal. I mean, I have the screenshots and the email to prove our contract so I don't think they would be justified in charging me more than $20 a month for line access. Only thing they could do would be to not ship it to me.
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Quote from MattZ3708 View Post :
Well, we recently converted to the Verizon 6GB large plan
If you converted to a new plan, then no more subsidized upgrades will be available for your lines. At least that is what Verizon claims.

Are both lines still on contract?
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#5
I am under contract for my phone and my wife has been off-contract on her iphone since March. I converted last month to this new plan but it hasn't hit my new billing cycle yet. It shows that an upgrade is available for her.
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Last edited by ddragon97 October 4, 2015 at 05:42 PM
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Quote from MattZ3708 View Post :
I am under contract for my phone and my wife has been off-contract on her iphone since March. I converted last month to this new plan but it hasn't hit my new billing cycle yet. It shows that an upgrade is available for her.
The problem is that if you are on contract on the new plans, your line access fee is $40, not $20. So over the course of the 2 year contract, you pay an additional $20 x 24 = $480 + all the taxes/fees on that so closer to $530 to be on contract vs. going with the DPP. That is more than the subsidy, which works out to $410 after the upgrade fee is paid.

If the system is still showing an upgrade available for her line then she likely can use it; however her line access fee will go up to $40/mo once she is back on contract again.
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#7
Right, but my receipt and screen shot shows the new iPhone line access is $20.
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Quote from MattZ3708 View Post :
Right, but my receipt and screen shot shows the new iPhone line access is $20.
I doubt it will matter. The system is probably not going to allow it to be $20 and the reps likely won't be able to change it even if they want to.

If that is the case, I suspect that they will offer to let you return the phone w/o paying the restocking fee and reverse the contract as long as you are w/in 14 days of receiving the device.

It is possible that there is a glitch in the system that would allow her line access fee to be $20 even on contract, but you will have to wait and see what happens. If it goes back to $40, I doubt the reps will be able to change it for you even if they want to.
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#9
I got the phone today and when I went to activate it the website shows my wife's line access as $40 and not $20. I called 611 and talked to someone at length. They said there is nothing they can do even though the order shows $20 line access.The guy gave me the mailing address to their "Correspondence Team" and said I can write them if I want.

I attached the receipt from my email that I received. What bugs me is that I paid money for a product, they delivered the product, and now they are seeking to modify the terms (in my opinion) of the agreement.

So what is your advice. What would a "slick deal" user do?

1. I can go into Verizon now and probably return the phone and immediately re-buy it for the 22% off via apple pay using my discover card. So I still get a deal at $616 after tax but not as good a deal as $364.

2. Write the correspondence team and ask for some resolution (Anyone done this?).

3. Take Verizon to small claims court (I really think a Judge would find in my favor because I paid consideration, they delivered the product, and I have proof of our agreement).
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Last edited by ddragon97 October 21, 2015 at 08:19 PM
#10
I would return phone and revert back to old plan to $20 line charge to save in the long run.

The 14 day window is for both you and Verizon to work out the problems. In my opinion, Verizon has the upper hand despite your screenshots. Same discrepancy exists when dealing with Best Buy transactions. They claim that Verizon will charge you $35 yet Verizon actually bills you for $40 on your statement. It's been like for a while. I highly doubt that Verizon will offer you an exception. They will just say that you have 14 days to do what you like before you are bound to the contract. So with that basis, your screenshots are not a guarantee that you have an edge.
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Quote from ddragon97 View Post :
I got the phone today and when I went to activate it the website shows my wife's line access as $40 and not $20. I called 611 and talked to someone at length. They said there is nothing they can do even though the order shows $20 line access.
I told you that was going to happen.

Quote from ddragon97 View Post :
1. I can go into Verizon now and probably return the phone
$35 restocking fee.
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Last edited by JulesJam October 22, 2015 at 08:35 PM
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Quote from ddragon97 View Post :
2. Write the correspondence team and ask for some resolution (Anyone done this?).
They aren't going to let you pay $20 for an on contract line and that is that. The phone rep turfed you to someone else who will give you the exact same answer. It is $40 for on contract phones. No exceptions.

You can return the phone for $35 restocking fee and reverse the contract. You MAY get them to waive the $35 restocking fee.
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Quote from ddragon97 View Post :
3. Take Verizon to small claims court (I really think a Judge would find in my favor because I paid consideration, they delivered the product, and I have proof of our agreement).
You can file a notice of dispute with Verizon. Then someone will contact you and offer to let you return the phone to reverse the contract to get your money back. You can ask that the restocking fee get waived and I think they will agree to it. I would ask for additional compensation for your time and inconvenience.

If you go to small claims court, you will get the same offer. A judge will think it is a reasonable settlement of the case.
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Quote from wolferno View Post :
I would return phone and revert back to old plan to $20 line charge to save in the long run.

The 14 day window is for both you and Verizon to work out the problems. In my opinion, Verizon has the upper hand despite your screenshots. Same discrepancy exists when dealing with Best Buy transactions. They claim that Verizon will charge you $35 yet Verizon actually bills you for $40 on your statement. It's been like for a while. I highly doubt that Verizon will offer you an exception. They will just say that you have 14 days to do what you like before you are bound to the contract. So with that basis, your screenshots are not a guarantee that you have an edge.
Exactly, the most that is going to happen here is that they will waive the restocking fee or maybe give him an inconvenience credit of some sort.
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#15
So I returned the phone, they waved the activation, and I try to re-buy it with apple pay and my discover to get the 22% but... apple pay doesn't work.

I've been into the store numerous times and each time the purchase fails. Talked with verizon, apple, discover, etc. Total nightmare. Maybe it's not meant to be...
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