Forum Thread

Can't get ipad2 to update from old firmware

qqq1 636 31 October 8, 2015 at 04:32 PM
I don't know a lot about apple stuff but I'm trying to update my friends old ipad 2 which has never been updated since he got it. I believe the firmware version is 4.4.2. Itunes tries to load 9.x which I don't think the ipad2 even supports and it fails. I've tried using old versions of itunes and old ipsw's but they all fail. I have done a system reset from the ipad but no change. I also tried from multiple windows 10/7 pc's and a mac. When you try an update it does start doing its thing, the ipad restarts and goes to a loading screen or the screen with a usb cable and itunes logo, then itunes will say there was an error. I think it was mostly error 9 if I recall. Clicking the help button brought up pages saying it was USB issues, which I really doubt. It will also start saying it needs to do both a restore and an update but it all fails just the same. Is it just too old and unsupported to update at this point? Any thoughts?

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#2
The iPad 2 does support iOS 9, but it may be a bit sluggish and some of the new features wont work. As your odds of putting iOS 8 on it aren't that great at this point, iOS 9 is probably the best choice but you may find reports of people running old hardware like the ipad 2 complaining about it. iOS 9.1 will probably improve bugs found on older devices when it comes out.

Without doing any research on the specific error you were getting, it wouldn't hurt to try a different cable based on what you found. Apple does some things to digitally sign iOS software and once they stop signing a particular version, that version can no longer be installed. As a result there's typically a very short window after a new update comes out where you can downgrade to the old version. I believe apple stopped signing 8.4.1 in the last 2 weeks.

I'd manually download the 9.0.2 ipsw, you could try 8.4.1 too if you want, force the ipad into recovery mode, and then install the update using the latest version of itunes, manually selecting the file you downloaded (you have to hold ctrl, alt, option, or command I don't remember which for each os when you click the button in itunes).
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Last edited by jkee October 9, 2015 at 11:06 AM
#3
error 9 generally means that it failed to communicate with the iPad at some point during the restore process. You can achieve the same effect by unplugging the iPad mid-way through the restore.

I would try a few things here:
1 - make sure your dock connector is free and clear of debris, dirt, corrosion, etc. if there is dust/dirt/lint use some compressed air to blow it out. If there's corrosion, you're screwed; go buy a new iPad (it's not worth paying the replacement price)
2 - use a new USB cable
3 - make sure your ITUNES is the latest version
4 - check for any software or driver updates for the PC that you're on
5 - TEMPORARILY disable any antivirus/firewall/other security software on the computer and try the restore with all of them turned off
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#4
Thanks for the suggestions. I handed it off to a apple loving pal of mine and he worked on it all evening without any luck. At this point I think it's a lost cause. Thanks again.
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#5
Quote from qqq1 View Post :
Thanks for the suggestions. I handed it off to a apple loving pal of mine and he worked on it all evening without any luck. At this point I think it's a lost cause. Thanks again.
Ask if they tried recovery mode. If not, it's worth a shot.
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#6
Quote from jkee View Post :
Ask if they tried recovery mode. If not, it's worth a shot.
Yes, he did.
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#7
You could always try the Apple Store or try again once 9.1 comes out, but I don't like your odds. If it is a communications issue it could be an issue with the dock connector. You could try different positions lying on it's face, back. vertical...
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Last edited by jkee October 11, 2015 at 09:11 PM
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