Forum Thread

Do I need to repair my Asus laptop or buy a new one

nvgroups 99 36 October 12, 2015 at 05:19 PM
I need advice from experts here!

I bought an Asus laptop in Aug 2013 (i7, 16gb RAM primarily as a gaming laptop) for $1200.
Model no - ASUS N550JV-DB71. Intel® Core™ i7 4700HQ Processor.
Power Adapter Output :
19 V DC, A, 120 W ((Quad Core))
19 V DC, A, 90 W ((Dual Core))
Dimensions: 383 x 255 x 27.7 mm (WxDxH) (w/ 4cell battery)


The service record for this system -

Dec 2013 - Motherboard failure - replaced by Asus
Aug 2014 - Motherboard failure + hdd failure - I paid for service ($300+)
Sep 2015 - Motherboard failure + battery to be replaced - Cost $500. (now sitting in Asus service center)

I am really pissed off that Motherboards can fail so quickly. 3 failures in 2 years! Does anyone know how I can get Asus to pay for such a crappy system.

2. Please guide me if I need to to repair it or buy a new one.

Thanks so much!

13 Comments

1

Sign up for a Slickdeals account to remove this ad.

Joined Jun 2005
Let Sleeping Dogs Lie
5,849 Posts
2,388 Reputation
#2
so it did not even have a 1year warranty issue is probably heat. Do you have any pets do you always put i it on a hard surface, do you having cooling set to max.

The Model number would be helpful too.
Reply Helpful Comment? 0 0
#3
I would not sink another 500 into it. Replace it. Sell the broken system for parts on ebay. What is the exact model? You can likely get a better performing system for not much more than 500..
Reply Helpful Comment? 0 0
Joined Nov 2011
L2: Beginner
99 Posts
36 Reputation
Original Poster
#4
Quote from komondor View Post :
so it did not even have a 1year warranty issue is probably heat. Do you have any pets do you always put i it on a hard surface, do you having cooling set to max.

The Model number would be helpful too.
Updated Laptop specs -
Model no - ASUS N550JV-DB71. Intel® Core™ i7 4700HQ Processor.
Power Adapter Output :
19 V DC, A, 120 W ((Quad Core))
19 V DC, A, 90 W ((Dual Core))
Dimensions: 383 x 255 x 27.7 mm (WxDxH) (w/ 4cell battery)

2. No pets at home. Yes always on a table. Cooling set to max.
Reply Helpful Comment? 0 0
#5
it should have had years warranty you could sue them in small claims court
Reply Helpful Comment? 0 0
Joined Jun 2005
Let Sleeping Dogs Lie
5,849 Posts
2,388 Reputation
#6
yes you should have warranty

https://www.asus.com/support/imag...l_0827.pdf
Reply Helpful Comment? 0 0
#7
Quote from fenderman View Post :
I would not sink another 500 into it. Replace it. Sell the broken system for parts on ebay. What is the exact model? You can likely get a better performing system for not much more than 500..

Yup. Do not throw good money after bad. Get back what you can on the parts and move on.

Maybe you just got a lemon, but ASUS has a bad rep in my experience and I avoid anything they make. If you want a gaming laptop, go to MSI or Alienware or someone who specializes in that area imo. Asus specializes in building the cheapest junk that will get through the warranty imo.
Reply Helpful Comment? 0 0
Joined Aug 2005
L10: Grand Master
12,662 Posts
4,824 Reputation
Pro
#8
With that history I would have a hard time putting any money into it. There come a point where you have to cut the losses and move on. I do wonder about your use environment though because thats really not normal for any computer. Asus generally doesn't make crap.
Reply Helpful Comment? 0 0
Vague questions receive vague answers . . . . . .

Sign up for a Slickdeals account to remove this ad.

#9
Sounds about standard given my experience with ASUS. Lots of dead motherboards. My guess is a combination of heat + a slight tap to knock a connection loose. Went through several HDD's on an ASUS machine as well until I replaced it with an SSD.

The internals on their laptops don't seem to be supported correctly and components smack into each other. If you have a warranty, I would call them and yell at them, then make them fix it. Otherwise I would junk it and never buy ASUS again.

Be prepared for garbage support when you call. There are not many tech giants that I dislike as much as ASUS.
Reply Helpful Comment? 0 0
#10
Quote from nvgroups View Post :
Aug 2014 - Motherboard failure + hdd failure - I paid for service ($300+)
Could you elaborate on why you had to pay that much yourself, you should have been under warranty.
I'd have a hard time putting $500 in to this machine. But before you completely throw in the towel verify if the credit card used to purchase it extends the warranty an extra year.

EDIT: re-read OP, may have been edited but it looks like the first failure was within weeks of the end of the warranty and you're beyond the extra year some credit cards offer.

Sell it for parts. Generally I feel like gaming laptops are more trouble than they're worth. A laptop better suited to what you do 80-90% of the time makes more sense. For the same $1200, you could have bought a refurb xps dell desktop with i7 processor and responsibly nice laptop.
Reply Helpful Comment? 0 0
Last edited by jkee October 13, 2015 at 02:48 PM
Joined Nov 2011
L2: Beginner
99 Posts
36 Reputation
Original Poster
#11
Quote from komondor View Post :
yes you should have warranty

https://www.asus.com/support/imag...l_0827.pdf
The laptop I bought has only 12 months warranty. I think international warranty is 24-36 months.


Quote from jkee View Post :
Could you elaborate on why you had to pay that much yourself, you should have been under warranty. I'd have a hard time putting $500 in to this machine. But before you completely throw in the towel verify if the credit card used to purchase it extends the warranty an extra year.

EDIT: re-read OP, may have been edited but it looks like the first failure was within weeks of the end of the warranty and you're beyond the extra year some credit cards offer.

Sell it for parts. Generally I feel like gaming laptops are more trouble than they're worth. A laptop better suited to what you do 80-90% of the time makes more sense. For the same $1200, you could have bought a refurb xps dell desktop with i7 processor and responsibly nice laptop.
The first failure was covered in Warranty but not the second and not the third. The system did not fell down but was used for intensive gaming for long hours! The system was bought from www.xoticpc.com for gaming.

I am thinking of approaching Asus management/CEO for the lemon they sold. I have had many systems (Toshiba/Lenovo/Sony/HP) and never had these problems. Any suggestions!!
Reply Helpful Comment? 0 0
#12
If you did heavy gaming, yeah its not gonna last...to me laptops were never meant to be used for heavy gaming. Even if it were built for gaming, strong specs, cooling fans galore, NO...
Reply Helpful Comment? 0 0
Joined Aug 2005
L10: Grand Master
12,662 Posts
4,824 Reputation
Pro
#13
Quote from nvgroups View Post :
The laptop I bought has only 12 months warranty. I think international warranty is 24-36 months.




The first failure was covered in Warranty but not the second and not the third. The system did not fell down but was used for intensive gaming for long hours! The system was bought from www.xoticpc.com for gaming.

I am thinking of approaching Asus management/CEO for the lemon they sold. I have had many systems (Toshiba/Lenovo/Sony/HP) and never had these problems. Any suggestions!!
Ya it doesn't hurt to write up your story and post online a few places, email to the company put out on twitter. I wouldn't expect miracles but they might be able to do something.

Personally I recommend Dell then Lenovo.
Reply Helpful Comment? 0 0
#14
Quote from nvgroups View Post :
The laptop I bought has only 12 months warranty. I think international warranty is 24-36 months.




The first failure was covered in Warranty but not the second and not the third. The system did not fell down but was used for intensive gaming for long hours! The system was bought from www.xoticpc.com for gaming.

I am thinking of approaching Asus management/CEO for the lemon they sold. I have had many systems (Toshiba/Lenovo/Sony/HP) and never had these problems. Any suggestions!!
You can try, I attempted just that on a netbook years ago for about the same reasons and ended up getting Amazon to take it back for an 80% refund. The reps at ASUS will happily give you fake phone numbers, fake emails or will flat out hang up on you.

My attempts to email higher up in their corporate ladder were simply ignored. If I was out as much as you on it I would try their Facebook page (if they have one) or twitter maybe.

Don't expect much though, as I said terrible pile of worthless over there.
Reply Helpful Comment? 0 0
Page 1 of 1
1
Join the Conversation
Add a Comment
 
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard