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Sent fangbook laptop back for repairs, now it won't even turn on?

xNico 1,492 846 October 20, 2015 at 05:18 PM
My sister asked me to help her friend buy a gaming laptop for her son. So I went and bought this here

A month ago he told me his laptop(keyboard inputting wrong keys) so I sent it back for repairs. They finally sent it back to me, and when I pressed on, besides the g1, g2, g3 lights blinking once, nothing. There was also this fried plastic smell coming near the gpu bay the first time I tried to power it on. I had to pay for shipping and it took them a month to get it back to me. This is also the only pc/laptop that he has. What should I do?

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#2
Quote from xNico View Post :
My sister asked me to help her friend buy a gaming laptop for her son. So I went and bought this here

A month ago he told me his laptop(keyboard inputting wrong keys) so I sent it back for repairs. They finally sent it back to me, and when I pressed on, besides the g1, g2, g3 lights blinking once, nothing. There was also this fried plastic smell coming near the gpu bay the first time I tried to power it on. I had to pay for shipping and it took them a month to get it back to me. This is also the only pc/laptop that he has. What should I do?
Call and complain...see what they say...When did you buy it?
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#3
Quote from fenderman View Post :
Call and complain...see what they say...When did you buy it?
Got it around February 2015, got the laptop back today and they're closed now, so can't do that now. After all this I don't think I'll ever be buying any "gaming laptop" from small companies anymore, ffs you even have to send the laptop back for a simple keyboard repair.
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#4
Quote from xNico View Post :
Got it around February 2015, got the laptop back today and they're closed now, so can't do that now. After all this I don't think I'll ever be buying any "gaming laptop" from small companies anymore, ffs you even have to send the laptop back for a simple keyboard repair.
I would demand that they pay for shipping and expedite the repair.
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#5
The fan was spinning for a few seconds longer than before but then stopped soon after, with the lingering smell of burning plastic again.
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#6
Quote from xNico View Post :
The fan was spinning for a few seconds longer than before but then stopped soon after, with the lingering smell of burning plastic again.
I wouldnt bother messing with it.
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#7
Complain and send it back for repair. If you paid with a credit card with extended warranty protection, you might want to file a complaint\claim with them if the manufacturer fails to deal with it\it does not resolve itself to your satisfaction.
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#8
Quote from YanksIn2009 View Post :
Complain and send it back for repair. If you paid with a credit card with extended warranty protection, you might want to file a complaint\claim with them if the manufacturer fails to deal with it\it does not resolve itself to your satisfaction.
Paid using a chase cc, and i don't think they have those
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#9
Quote from xNico View Post :
Paid using a chase cc, and i don't think they have those
credit card or debit card? if it's credit, chances are it does have some form of protection - was it a visa [visa.com]or mastercard [mastercard.com]?
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#10
This is not something you want to or can probably fix yourself. Calling the company, being nice but firm should help. This is their mistake most likely but it's possible something could have happened during shipping too. Ask them to cover return shipping and expedite the repair. Due to these problems you might see if you can get them to extend the warranty or buy an extended warranty or consider selling the machine.
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Last edited by LiquidRetro October 21, 2015 at 10:30 AM
Vague questions receive vague answers . . . . . .
#11
I wonder if the kid spilled something on it and didn't tell anyone. Keyboards rarely mess up without external help in my experience.

That being said, since they claim to have completed a repair and shipped it back to you, it's now squarely their responsibility to repair it back to a normal working condition, since this is what they asserted in the first place. I would reach out to them first, but if that doesn't work contact the credit card company that you used to buy the laptop in the first place. They often have forms of consumer protection.,
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#12
Its a chase freedom card, anyway I contacted them a few times already and they said they would send me a prepaid shipping label later today, nothing yet.

I shipped it using a heavily foamed laptop box, when they sent it back to me they claimed they tested out the product to make sure it was working. As for the keyboard, it looked like the same exact keyboard I sent them to have repaired(due to some of the wear marks), so I can't even confirm if they even fixed it, or just replaced the wires connected to it or not. They sent the laptop back to me with the box I sent inside a huge box with only 1 side covered with foam.

As for spilling on the keyboard, it already came with one of the buttons working in correctly, but since it was a key he never uses it wasn't a big deal then, so highly doubtful he spilled anything on it. If they send me another broken laptop after this repair I'll definitely call up chase and try to get a charge back of some sort.
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#13
Quote from xNico View Post :
Its a chase freedom card, anyway I contacted them a few times already and they said they would send me a prepaid shipping label later today, nothing yet.

I shipped it using a heavily foamed laptop box, when they sent it back to me they claimed they tested out the product to make sure it was working. As for the keyboard, it looked like the same exact keyboard I sent them to have repaired(due to some of the wear marks), so I can't even confirm if they even fixed it, or just replaced the wires connected to it or not. They sent the laptop back to me with the box I sent inside a huge box with only 1 side covered with foam.

As for spilling on the keyboard, it already came with one of the buttons working in correctly, but since it was a key he never uses it wasn't a big deal then, so highly doubtful he spilled anything on it. If they send me another broken laptop after this repair I'll definitely call up chase and try to get a charge back of some sort.
Document, Document, Document, I highly doubt they would just replace the wires, most of then keyboards on a laptop are the entire unit and really don't have serviceable parts.
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#14
Quote from LiquidRetro View Post :
Document, Document, Document, I highly doubt they would just replace the wires, most of then keyboards on a laptop are the entire unit and really don't have serviceable parts.
Usually this. I had to get mine replaced a while back. I was able to do the fix myself by just popping it out and reconnecting the ribbon cable. If that keyboard looks the same, I would assume that they didn't do anything with it.
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#15
Yeah, I thought so too, I'll make sure to take pictures of the condition of the laptop before shipping it again. I checked out the company on yelp before sending it in the first time and the reviews were terrible, now I know why. Next time I'll be sure to check out the companies rep before buying from them..what a PIA

Edit: Heard back from one of the techs at cyberpower, they said they tested if everything was in working condition before shipping, include all the keys on the keyboard and that they replaced the board under the keys, and not the keys itself. As for the warranty they said it was impossible, shame.
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Last edited by xNico October 21, 2015 at 08:28 PM
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