Forum Thread

"whea_uncorrectable_error". What fresh hell is this????

MsGal 17,987 38,417 November 4, 2015 at 11:03 PM
Installed Windows10 on an ASUS about 4 weeks ago. Laptop is about a year and a half old and worked great until Windows10 installation. After installation it ran fine for about 3 weeks. Started getting "whea_uncorrectable_error" about a week ago and laptop shuts down and restarts continuously. Can't uninstall W10 and system restore didn't work.

I have scoured the internet FOR DAYS looking for a repair or fix. About to throw the damned thing through a wall. Angry

Any suggestions?

8 Comments

1

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Joined Jan 2006
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#2
Sounds like a hardware problem. No code with the error message? That would narrow it down to a component
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Last edited by vivahate November 5, 2015 at 05:32 AM
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#3
Definitely sounds like a Windows driver issue, most likely the video driver or the SATA (disk drive) driver, but could possibly be the USB driver, too.

http://www.reviversoft.com/blog/2...-of-death/
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stoopid serra.
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#4
Did you delete the original factory restore partition? Is the system backed up in any way? Have you checked to see if ASUS has an updated bios or updated Windows 10 drivers for the computer?

What's your ultimate goal here? If you can back up the system (does it stay on long enough to do that? Can you get it to boot into safe mode and back up from there?) you can then try rolling it back to factory using the original restore partition if you have left it intact. If the system continues to have issues after that you can assume it's a hardware problem. If that solves the BSOD you know it's a software incompatibility of some sort.

If you choose to roll the system back and it's fine, you can leave it on the original OS, or you install all the Windows Updates and check ASUS for any updated drivers, and most especially a new BIOS for the system. After that, try Windows 10 again and see.

BTW you should make a system image on an external drive after all the updates are installed but before installing Windows 10 to make the roll back easier if you want to try a few different angles. I've done about 40 Windows 10 updates and made a system image prior to each one - have had to use those images 3 times in systems that just never were stable with Windows 10.
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#5
Quote from vivahate View Post :
Sounds like a hardware problem. No code with the error message?
No, no code.

Quote from carmen617 View Post :
Did you delete the original factory restore partition? I don't know what that means.

Is the system backed up in any way? Yes.

Have you checked to see if ASUS has an updated bios or updated Windows 10 drivers for the computer?

It shuts down and restarts, shuts down, restarts..... Can't get it to stay 'up" long enough to look for updates.

What's your ultimate goal here? If you can back up the system (does it stay on long enough to do that? Can you get it to boot into safe mode and back up from there?) you can then try rolling it back to factory using the original restore partition if you have left it intact. If the system continues to have issues after that you can assume it's a hardware problem. If that solves the BSOD you know it's a software incompatibility of some sort.

We can boot in Safe Mode and then it stays on but we haven't been able to accomplish anything. Nothing we have tried (using internet suggestions) works.

If you choose to roll the system back and it's fine, you can leave it on the original OS, or you install all the Windows Updates and check ASUS for any updated drivers, and most especially a new BIOS for the system. After that, try Windows 10 again and see.

At this point I would be happy just having W7 back again and to hell with W10.

BTW you should make a system image on an external drive after all the updates are installed but before installing Windows 10 to make the roll back easier if you want to try a few different angles. I've done about 40 Windows 10 updates and made a system image prior to each one - have had to use those images 3 times in systems that just never were stable with Windows 10. I don't know what that means either. Stick Out Tongue
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Last edited by MsGal November 5, 2015 at 05:38 PM
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#6
Given that it ran fine with Windows 10 for about 3 weeks, my money's on a hardware problem.
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#7
Sounds like a driver issue. In safe mode can you get to Recovery, maybe not if its over a month? http://www.howtogeek.com/220723/h...-7-or-8.1/

If not then re-install Windows 7.
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#8
Quote from BoscoBearbank View Post :
Given that it ran fine with Windows 10 for about 3 weeks, my money's on a hardware problem.
Not necessarily, it could be a conflict with an update. If it runs fine in safe mode my money's on a software issue.

To the OP - you say the system is backed up, what type of backup did you do and with what software? Do you have any disks that came with the system? When you get into the system recovery options have you attempted to do a system refresh?
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Last edited by carmen617 November 5, 2015 at 05:26 PM

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#9
Quote from MsGal View Post :
No, no code.
The BSOD no longer displays much information. It isn't always that helpful, but you can get information about a bsod by accessing the minidump files. Using a program like this is one of the easier ways of doing this:
http://www.nirsoft.net/utils/blue..._view.html The download links are pretty far down the page. Either get the version with an installer or choose x64. You can post a screenshot from this program or post a minidump file.

Microsoft made some changes to the delivery of optional updates for things like drivers and it's more likely to introduce a problem. Check your windows update history to see if any particular updates correspond with when these errors started.
http://www.sevenforums.com/tutori...tails.html

You could also just go through device manager and roll back drivers to earlier version for the video card and chipset as a starting point.

You'd have to do any of this from Safe Mode.
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Last edited by jkee November 5, 2015 at 08:06 PM
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