Hi, I used about 6 hours to collect the information for eBay/PayPal system error, will attach a doc. HERE: https://onedrive.live.com/redir?r...der%2cdocx
included email response, transaction record, and/or purchase history either from PayPal customer service or seller customer service. I have no idea what else I can do to get my money back, it may never back. But it's worth to get attention to the people who use eBay/PayPal as major online shopping tools. I have English grammar issues, so please be kind, hear things out. You might be the next vic. My situation is I bought two gift cards on OCT.26, 2015, 1st order was $300 gift card, second order was $100 gift card, both shipped and received. It's totally fine until something going wrong with the 3rd order. The third order placed on NOV.1, 2015 for $200 gift card. there is NO purchase history under my eBay account, but not PayPal. I can only see my purchase on PayPal. I talked PayPal customer service first regarding my order, a PayPal customer service told me to call eBay first. I did, however eBay customer service did not have any record. eBay could not open a case nor locate the order for me, told me to call PayPal because PayPal transfer/hold the money. I did call back to PayPal said what eBay customer service suggested. Then, another PayPal customer service helped me to open a case with the seller(Giftcardmall) to get my money back as PayPal have buyer protection. In order to get the case close, seller(Giftcardmall) have to provide the tracking number to PayPal as evidence that the seller actually shipped the order. Then, the seller(Giftcardmall) provided the same tracking number as doc. STEP2 showed, ignore all these fact that the transaction ID are different, total amount are different, and the shipping date is different. Case close by PayPal after their "carefully review" the tracking number provided by seller(Giftcardmall). I appealed the case, then I received a notice yesterday from PayPal customer service on STEP3, Upon checking PayPal "user agreement" it did state that there is a list to NOT protect buyer, Link is on the doc. with a quote from the "user agreement" on section 13. I purchased gift card, so no matter what happen, PayPal can use user agreement to against its own customers. By the way, Business/in-store pay is also not protected under PayPal user agreement. So PayPal can simply use these term and condition to get away with responsibility. In the end PayPal suggested me to work with the seller(Giftcardmall), I called the seller customer service, Giftcardmall's customer service can't find my order, told me to call back to eBay. I called eBay, same answer, can't find my order either. eBay customer service suggested to call back to PayPal. I'm back to square one. It's simply as if PayPal customer service can call the seller, provide/confirm info for me in order to get the process right, but PayPal refused to do so.
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