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HP laptop wireless doesn't work

Novakingwai 2,145 263 November 16, 2015 at 08:29 AM More HP Deals
I have this laptop hp 2000-2d69nr the WIFi doesn't work. It won't show any wifi networks. I think the wifi driver might be missing. I reinstalled Windows 8 by holding Shift and restarting the computer, then doing a full clean. The Wifi still didn't work. Then I tried downloading all the drivers from the HP support page here http://support.hp.com/us-en/drive...el/5447411 and it still doesn't work.

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#2
can you see the adapter in networking?

if it's there, maybe it's disabled? a physical switch or Fn + the button with WIFI logo
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#3
Quote from Left4Deal View Post :
can you see the adapter in networking?

if it's there, maybe it's disabled? a physical switch or Fn + the button with WIFI logo
Yup, there's usually some software / Function key to enable/disable Wi-Fi.
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#4
Yes the WIFI is enabled. I switched airplane mode on/off. On 1 of the function keys is an antenna picture. I pressed it, the little LED on it turns orange. I press it again, it turns white. I am sure the antenna/wifi is on.

In device manager the Network Adapter is QUalcomm Atheros AR9485 802.11 b/g/n Wifi Adapter. It might be one of the ones i installed from the HP site
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Last edited by Novakingwai November 16, 2015 at 11:17 AM
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#5
What is the hardware id of the wireless?

(start, run: devmgmt.msc - expand 'Network Adapters' for wireless, right-click & select Properties - then go to Details and select Hardware ID)
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#6
I've tried manually plugging it in via ethernet. Internet still will not work. I think it's more than just the WiFi. Do you still want the wireless ID?
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#7
Quote from Novakingwai View Post :
I've tried manually plugging it in via ethernet. Internet still will not work. I think it's more than just the WiFi. Do you still want the wireless ID?
Does the wireless/LAN show up at all in device manager? And if so, is it banged out? Yes - what is the hardware id?
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#8
can the wire adapter get an ip? can you even ping localhost/127.0.0.1
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#9
Quote from Left4Deal View Post :
can the wire adapter get an ip? can you even ping localhost/127.0.0.1
I tried that. Says Ping could not find host local host. I tried typing it exactly as you did.
Quote from boboli View Post :
Does the wireless/LAN show up at all in device manager? And if so, is it banged out? Yes - what is the hardware id?
Yes I see Adapters Wireless adapter. I don't know how to find the hardware ID.
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#10
Quote from Novakingwai View Post :
I tried that. Says Ping could not find host local host. I tried typing it exactly as you did.


Yes I see Adapters Wireless adapter. I don't know how to find the hardware ID.
i posted it above:
(start, run: devmgmt.msc - expand 'Network Adapters' for wireless, right-click & select Properties - then go to Details and select Hardware ID)
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#11
ping localhost
ping 127.0.0.1
ipconfig /all
go to services.msc enable all services starting with the name "net"
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#12
Quote from Left4Deal View Post :
ping localhost
ping 127.0.0.1
ipconfig /all
go to services.msc enable all services starting with the name "net"
Just the service that says Net.tcP? I see several that have networking as the first name, do you mean that also? I tried teh net.tcp, gave an error, most of the other ones also gave errors.

Quote from Left4Deal View Post :
ping localhost
ping 127.0.0.1
ipconfig /all
go to services.msc enable all services starting with the name "net"
This is what I get from your command prompts

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Last edited by Novakingwai November 16, 2015 at 02:46 PM
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#13
Quote from boboli View Post :
i posted it above:
(start, run: devmgmt.msc - expand 'Network Adapters' for wireless, right-click & select Properties - then go to Details and select Hardware ID)
Sorry, doing this at work hard to concentrate.

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#14
right click command prompts, run as admin,
netsh winsock reset
reboot
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#15
Quote from Novakingwai View Post :
Sorry, doing this at work hard to concentrate.

I'm assuming you don't have internet connection on that laptop - so go here: http://catalog.update.microsoft.c...ows%208%22

And download the second item listed if you have x64 (first item if you have x86)

It will be a .CAB so you'll have to download to a flashdrive then upgrade the driver pointing to the extracted cab (or you may have to uninstall/remove current wifi network adapter through device manager if it tells you a more updated version is already installed then install from this .cab)
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