Should I Just Return This Laptop? REALLY Long. Opinions Needed before Return Period Ends.
Here is the VERY long story. If you do read this whole thing you are either a saint, or laid up in bed ill and unable to reach the remote of your TV. Either way, thanks for reading
Ok, so I waited a month for the skylake chips to come out to buy a laptop. The morning the laptop with the skylake was released I ordered. I ordered from a boutique computer seller so that I could get the thing re-pasted and get the new samsung 950 SSD installed in it when it was released. I have the ability to do it myself, but I was being lazy and figured someone else doing it would be simpler.
The 950 SSD release was delayed a few weeks, so I had to wait about 1 and a half months before my laptop finally shipped. That was after multiple calls to deal with being over charged a couple times, and a few calls after the SSD was in stock to find out why it STILL hadn't been put together and shipped already (another part was actually discontinued, but no one bothered to inform me until I call a week later so I could cancel it and let the order go through).
After all this I asked to have my shipping upgraded to overnight ("sure, no problem!") and that didn't happen. The customer service guy helping me said he "meant to do it the following day" but took the day off the that next day and didn't do it, so it went out ground. Ok, fine. Saved me $120 overnight shipping.
When I finally got it I was excited, I forgot all the hassles instantly. There were a few tiny things, like the laptop came with a backpack, but they had given me the wrong one. I was little disappointed., but I didn't care much, since I was so excited. The one I got was WAY too big for the laptop I ordered so it was basically useless to me. But I moved on, I would just buy one that fit.
Things looked good, but I noticed a few things on the laptop not working and realized they had done a clean install of windows for the new SDD and not cloned the original OS setup. No big deal, I found the missing software and a few of the drivers on the manufacturers site and got things working. Awesome. Happy.
Then I realized that the SSD in it was not the one I ordered and waited 6+ weeks for. I called, they tried to convince me it was basically the same thing (not. one old tech, one newer tech... and truthfully I waited so long for it to be released I just wanted it at that point).
I was told to ship the laptop back and they would put the correct one in... WHEN IT CAME BACK IN STOCK..... so it would be shipping to them 4 days, who knows how long to get the drive in and getting around to installing it, then shipping back to me another 4 days (unless I want to pay $80-120 for 2 day or overnight). This would be multiple weeks without a laptop again, and I couldn't afford it.
I asked if they could ship me the correct drive, let me install it, and I would send back the wrong drive. They were ok with that, but they needed to get back to me when it was in stock. They would also need to charge my credit card for the correct drive, and they would refund it to me when I returned the old drive. This I understood, but I was hesitant about the extra CC charge since they STILL had not processed my refund for the previous overcharges (over 6+ weeks ago).
I called again about a week later to find out what the situation was. After a lot of talking about shipping times and stock, and wanting to charge my credit card MORE than they were actually selling the drive for I gave up. I asked if I could just buy the correct drive locally, install it, then send them to incorrect drive for a refund of price I paid to originally have the SSD installed. They seemed to be ok with that, but I was frustrated at this point. Not only did I have to install the SSD myself, (ok, not so bad, just a PITA) but I was also out the decent SSD drive they removed when they "upgraded" the drive when I first bought the laptop. The price value of the drive they removed supposedly went towards the price of the "upgraded SSD" when it was replaced. But now that they technically had not upgraded the drive I wouldn't be getting that back either.
If I had just bought it off the shelf, not only would I have been able to get the "new ssd" cheaper on a slickdeal, but I would have also had the drive that came with it as an extra backup. AND I would have had to do all the same amount of work.
I kept saying "they are being very helpful, trying to get it the situation fixed", but my SO keeps saying "there have been multiple issues and they are nice, but the issues are not handled except to say 'oops, we will see what we can do'. It's not good enough."
My SO wants me to just ship the whole thing back and get a full refund. I paid premium to get things installed and handled, and it's just been a pain. The computer company has been VERY nice and seemingly helpful, but nothing has actually been handled or even been dealt with in a timely manner. I have had this thing for 2 weeks and the situation is still in limbo (waiting for a phone call today - my return period is almost up, too). With Thanksgiving week coming up I am worried the back and forth shipping will cause delays, and I am leaving out of town on the 28th for more than a week.
Am I being dumb here about this situation? I can literally go to Amazon right now and order the same laptop (and SSD upgrade to replace myself) and have it here in 2 days with prime ($3.99 overnight). Send back this one and be done with the whole thing. It would actually end up being the same amount of work, but I would end up spending less money, and getting more SSD space.
I have always been a "let the company make it right" kind of person, but I am wondering if I am letting too much slide because I hate having to feel like a b*tchy customer wanting to send it back.
I really need another opinion from someone not involved to put things in to perspective. Help.