Forum Thread

Microsoft Word and file opening issue

morganprice 1 10 November 26, 2015 at 02:59 PM
Windows 7 Home with MS Office 2007 installed. The issue is specific to WORD. If we open the WORD application and then navigate to a file, the file opens OK. If on the other hand, we navigate to a file, we get an error message...."There was a problem sending the command to the program." I've already researched the web for answers and tried 3 different solutions offered to no avail. We did a repair via the Office CDs and that did not fix the problem.

Here is another observation: If we navigate to an EXCEL file, EXCEL opens the file "DIRECTLY" with no problems. The EXCEL files are in the same folder as the WORD files. If we attempt to open a WORD file, we will get a USER ACCOUNT CONTROL window first and then the error message. The USER ACCOUNT CONTROL window does not appear when opening an EXCEL file.

Looking at the Control Panel and Default programs, the DOCX and DOC extensions are all properly set to be opened by Microsoft Office 2007 Word.

Any ideas on how to solve this one will be appreciated. We have thought about reloading WORD but I frankly to not think this is an application problem. I believe this to be a file linkage to the program problem.

7 Comments

1

Sign up for a Slickdeals account to remove this ad.

Joined Jul 2009
L10: Grand Master
9,281 Posts
2,205 Reputation
#2
Quote from morganprice View Post :
Windows 7 Home with MS Office 2007 installed. The issue is specific to WORD. If we open the WORD application and then navigate to a file, the file opens OK. If on the other hand, we navigate to a file, we get an error message...."There was a problem sending the command to the program." I've already researched the web for answers and tried 3 different solutions offered to no avail. We did a repair via the Office CDs and that did not fix the problem.

Here is another observation: If we navigate to an EXCEL file, EXCEL opens the file "DIRECTLY" with no problems. The EXCEL files are in the same folder as the WORD files. If we attempt to open a WORD file, we will get a USER ACCOUNT CONTROL window first and then the error message. The USER ACCOUNT CONTROL window does not appear when opening an EXCEL file.

Looking at the Control Panel and Default programs, the DOCX and DOC extensions are all properly set to be opened by Microsoft Office 2007 Word.

Any ideas on how to solve this one will be appreciated. We have thought about reloading WORD but I frankly to not think this is an application problem. I believe this to be a file linkage to the program problem.
http://answers.microsoft.com/en-u...a73d2565b5
Reply Helpful Comment? 0 0
#3
Another drive by poster
Reply Helpful Comment? 0 0
Earth 1st! We'll mine the other planets later. Biker

Did you know?

If it can't be grown its gotta be mined
EEK!

The best meal I ever ate was Spotted Owl fried in Exxon Oil! Yumshake head

Expand your horizons. Explore something new. Get a RasberryPi and learn something.
Joined Apr 2004
A P O C R Y P H A
2,451 Posts
1,095 Reputation
#4
And if Foreveryours suggestion doesn't work try the automated tool with a few registry fixes...
https://support.microsoft.com/en-us/kb/921541
Reply Helpful Comment? 0 0
Quote from kakomu View Post :
it only takes one moron to install exploits and viruses on a computer and a Mac doesn't make one smarter.
#5
I am also research about this type error , and i got the answer , this is the word file issues

You have to repair the word file

You can try this link https://support.microsoft.com/en-us/kb/893672
Reply Helpful Comment? 0 0
#6
Use Word's built-in text converter utility or instruments below as additional help tips
https://repairword.recoverytoolbox.com/ Recovery Toolbox for Word

If your Word document was saved in the older .doc format, you may be able to recover it with Word's "Recover Text from Any File" converter. How you access this utility depends on your version of Word.
• In Word 2003, select Open from the File menu.
• In Word 2007, click the Microsoft Office button in the upper left and then select Open from the File menu.
• In Word 2010, click the File tab and then select Open from the File menu.
• From the Open dialog in your version of Word, select "Recover Text from Any File" from the Files of type dropdown list and then select the file you wish to convert. Your text will be recovered, but any formatting or graphics will be lost. (Header and footer text will be saved but will appear in the body of the recovered text; the headers and footers themselves will be lost.)
• After using this utility, reset the Files of type dropdown list to one of the Word document formats to prevent Word from using the recover text utility unnecessarily.
Reply Helpful Comment? 0 0
#7
Quote from dale_101798 View Post :
Another drive by poster
More like another spammer.

The scheme is a little odd, but a first time poster asks a question like this and then a few days to a week later another 1st time poster / new member replies with a link to the product they're trying to promote.

I'm wondering if locking these threads before the spam reply comes in would work better than just deleting the thread entirely.
Reply Helpful Comment? 0 0
#8
I don't know what operating system you're using or what version of Word, but I just made an interesting discovery on my PC (using XP and Word 2003). I opened a Word document from an email, made some changes and pressed save then closed it. It didn't appear in my recently edited list of documents, however, I discovered that it got saved in this folder:

C:\Documents and Settings\my login\Local Settings\Temporary Internet Files\OLKC3

Don't know if this helps, but you never know.
Reply Helpful Comment? 0 0
Page 1 of 1
1
Join the Conversation
Add a Comment
 
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard