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USPS delivered my package in the wrong mailbox, and now its gone, what do I do?

xNico 1,492 846 December 1, 2015 at 12:35 PM
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I ordered some oil to add to my infuser from a 3rd party merchant(vita cafe) off amazon. USPS claims they left it on my mailbox on friday,but they clearly didn't. I msged the merchant and they told me to take it up with USPS, so I tried to file a claim, problem is it wasn't insured.

What are my options here? I've already contacted vita cafe and ask if they could refund or ship another order to me, they ignored my question and told me to take it up with USPS.

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#2
Credit card dispute.
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#3
It's not your responsibility to file a USPS claim, it's the merchant.

I would recommend filing a claim with Amazon first. Odds are they will take care of it quickly and in your favor. If that fails, file a CC dispute. If you don't get the product, the merchant is at fault. It's not your problem if they didn't insure it.
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#4
Call up Amazon. I've had this happen to me before and they've replaced the packages.
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#5
Quote from phonic View Post :
It's not your responsibility to file a USPS claim, it's the merchant.

I would recommend filing a claim with Amazon first. Odds are they will take care of it quickly and in your favor. If that fails, file a CC dispute. If you don't get the product, the merchant is at fault. It's not your problem if they didn't insure it.
Bingo. Same thing happened to me with a 3rd party amazon seller earlier this year. The seller was initially uncooperative, then I filed a complaint thru Amazon and they immediately resent the item. Per Amazon policy, the seller is responsible for ensuring delivery and without signature delivery they take the risk.
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#6
Thanks for all the advice, as a person that has shipped/sold items online, I too feel that if the item is lost or stolen the seller should resolve the issue or send out another package. Since seller refuse to do anything, I'll have to do it through amazon, and they usually have great support.

Edit:
Chatted with amazon, they sent an email to seller and asked for a replacement. Lets see how this goes.
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Last edited by xNico December 1, 2015 at 03:33 PM
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#7
Quote from xNico View Post :
Thanks for all the advice, as a person that has shipped/sold items online, I too feel that if the item is lost or stolen the seller should resolve the issue or send out another package. Since seller refuse to do anything, I'll have to do it through amazon, and they usually have great support.

Edit:
Chatted with amazon, they sent an email to seller and asked for a replacement. Lets see how this goes.
I fully expect that by tomorrow you'll be letting us all know that the merchant responded very apologetically and will overnight a replacement right away. While Amazon holds itself to a high level, it generally holds third party sellers even higher and many don't want to do anything to possibly jeopardize their relationship with Amazon. It could cost them substantially. And in cases where they clearly are responsible, there is little doubt that it will work out in your favor.
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#8
Quote from tennis8363 View Post :
Credit card dispute.
Quote from phonic View Post :
It's not your responsibility to file a USPS claim, it's the merchant.

I would recommend filing a claim with Amazon first. Odds are they will take care of it quickly and in your favor. If that fails, file a CC dispute. If you don't get the product, the merchant is at fault. It's not your problem if they didn't insure it.

Bingo. It's between the merchant and the shipping co to hammer it out. A reputable merchant will make you happy (ship out a replacement or issue refund) while they work out the details of who pays for the lost item with the shipper.

This is why I don't really get bent out of shape when something goes missing - while it may result in a delay of receipt, I won't be liable for anything. In fact just this past week I had a uSD card from Amazon list as delivered but it never showed. About 10 seconds in the Amazon app and a new card was on its way.
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#9
Quote from Dr. J View Post :
Bingo. It's between the merchant and the shipping co to hammer it out. A reputable merchant will make you happy (ship out a replacement or issue refund) while they work out the details of who pays for the lost item with the shipper.

This is why I don't really get bent out of shape when something goes missing - while it may result in a delay of receipt, I won't be liable for anything. In fact just this past week I had a uSD card from Amazon list as delivered but it never showed. About 10 seconds in the Amazon app and a new card was on its way.
It's also why I get a kick out of novice eBay sellers, and sometimes even big ones, that make little rants about how insurance is optional and up to the buyer to pay for if they want it. Uhhhh, no. Nice try buddy.
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#10
My god, here is the reply i got from vita, after amazon sent them an email.

We apologize for this inconvenience. "Your item was delivered in or at the mailbox at 6:xx pm on November 2x, 2015 in xx, xx 10101." We would recommend that you ask neighbors or a building manager/mail room. There have been instances in the past where the carrier delivers the item to the wrong mailbox. If you are unable to find it near your home, please check in with USPS, or check in with your local post office.
If none of them have your item, please make sure to get the office number, carrier's name as well as the direct phone number for that post office. You can place a call to USPS and have them create a case # to start an investigation into the whereabouts of your package. Or you can provide the above information to us and we can call USPS for you.
Again we apologize for this inconvenience. We ask for your patience in this matter and hope it can be resolved quickly.
Thank you and have a great day.

The oil I ordered from them is $18 plus 2.50 for shipping. There's about a dozen other families that use the same mailbox.
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#11
if you think a neighbor grabbed it by mistake why not ask them. maybe they will drop it off when they have time.
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#12
The address and name is written on the package, if they grabbed it by mistake, they would of returned it already or just left it by the door.
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#13
What was your method of payment? CC or PayPal / Visa Checkout?
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#14
Sadly..amazon gc. I asked them for a refund/another package, will see what they have to say tomorrow, if they are still unwilling, I'm going to call amazon and have they give me a full refund instead. The email amazon sent them asked them to send me another package, they sent an email back parroting what they said in my first email which was to file a claim, with an order that wasn't even insured.
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#15
USPS never does anything to remedy the situation. Either go to merchant or cc dispute.
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