Forum Thread

Looking for Small Business Phone System/Service

lenovo130 4 10 December 1, 2015 at 02:34 PM
Hey,
I am looking for a suggestion for a small business phone service. Currently using Comcast with 3 lines and 4 extensions/physical phones using crappy 4 line rca phones.
One of the issues with comcast is that they could not port our old phone number so they use a service to forward the calls...our outgoing caller id number is different than our incoming.
I want to replace the phones but while im at it considering replacing the service as well.
I have looked at x16 (then using some sort of voip)..
ooma business - but call transferring seems like a real pain.
We had tried ringcentral initially however users could not get used to the polycom 335...seems like it doesnt repeat the mic audio back to the ear peace - feels more like using a cell phone than a traditional line. Do other ip phones work better?
Any other suggestions would be great.
Thanks in advance.

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Joined Aug 2005
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#2
I have Ring central in some of our "remote" offices. Works pretty well. They have Other brands of phones too.
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Joined Jun 2005
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#3
Ooma does not seem that difficult to me?

Blind transfer (one-step)
A blind transfer sends the caller to the new extension without any interaction between the person transferring the call and the extension receiving the transfer.

To perform a blind transfer, you should:

Press[*][1].
Dial the three-digit extension number.
Hang up.
Attended transfer (two-step)
If your transfer needs to be announced or explained, or if you want to make sure that the person you are transferring to is able to answer before sending the call over, you can perform an attended transfer.

To perform an attended transfer, you should:

Put the call on hold by pressing [Flash] and listen for a dial tone.
When you hear a dial tone, dial the three-digit extension number.
Wait for the extension to answer and then pass along the caller's name.
Press[*][2] then hang up to complete the transfer or press [Flash] to retrieve the original call and not transfer the call.
Note: If your phone does not have a dedicated [Flash] key, press and quickly release the hook switch on your phone to perform a "Flash."

Important: If you already have an active and a call on hold, you will not be able to initiate an attended (two-step) transfer. In this case, you may only initiate a blind (one-step) transfer.

Direct transfer to an extension's Voicemail
A direct transfer to an extension's Voicemail sends the caller to the destination mailbox without any interaction with the person who owns the Voicemail box.

To perform a direct transfer to an extension's Voicemail, you should:

Press[*][8].
Dial the three-digit extension number.
Hang up.
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#4
We use Telesphere, which is now part of Vonage Business, with Polycom VVX phones (300 and 600 models). We have 8 seats and they all work great (and we use the phone a LOT for hours at a time).

We previously used 8x8 and it worked fine, but the company had a lot of shady billing practices. They even continued to bill us for months after porting all of the numbers out and after we repeatedly told them to cancel the service.
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Joined Mar 2015
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#5
Komodor, pressing a button is a lot quicker manually entering the extension. Also it would be nice to have direct buttons for intercom etc...
Thanks everyone for the input...
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#6
Quote from lenovo130 View Post :
We had tried ringcentral initially however users could not get used to the polycom 335...seems like it doesnt repeat the mic audio back to the ear peace - feels more like using a cell phone than a traditional line. Do other ip phones work better?
Yes, other IP phones do work better. I've used a number of different ones (not the polycom 335 though) and had issues with the polycom ip400 where if you had the mic volume too high DTMF wouldn't work. The IP500 seemed to be better but it also supported a later firmware so I don't know if it was hardware/software related

Never had any issues with Cisco 7940s or 7960s. I was very pleased when my company moved to Lync (or Skype for Business whatever it's called now) because we now have a load of 7960s leftover for people who want them.
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