Forum Thread

Chase Freedom credit card fraud - 3 times this year

croat4 122 22 December 7, 2015 at 03:24 PM

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Hey guys,

Just wanted to check if anyone had similar experiences with their Chase Freedom credit card (or any other Chase cc).
For the third time this year, my Chase Freedom credit card has been used fraudulently.
This happened with every new Freedom credit card Chase sent me.
I do not use my Freedom cc that much, I only used it for Taco Bell purchases (Visa checkout promotion) and it looks like this may be related to Visa checkout system being hacked possibly? Or there is something bigger going on with Chase and their security.

I also have an Amex cc added to my Visa checkout and that one is fine.
I additionally have a few Amex credit cards, Discover, MasterCard and I have not had any issues with those, including a Chase Amazon credit card.
It is just the Chase Freedom cards that I am having problems with someone using fraudulently.
I called Chase and they are sending me a new Freedom cc in a few days but I cannot believe this keeps to be an issue.



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Have you used the Chase freedom card at a gas station by any chance? I've had fraudulent stuff come up on my cards whenever I use them at gas stations that are not at Costco. Make a list of all the places you'e used the card and back track to see where it could be. Also, you might want to file a police report too.
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I had this happen to a MasterCard, but it wasn't Chase. It was about 3 times in 8 months.

If you only use it for Taco Bell that should pretty much tell you where the problem lies.

Someone I know had an American Express account duplicated just from her swiping it at a CVS, and her card wasn't accepted (which never happens for her). The people who somehow got her info called this person to say they were from American Express and noticed she tried to use her card at a CVS but couldn't. She's older, and wont' tell me if she gave them her expiration date or 3 digit code. They had all the other information. They created an exact replica and used it in Texas (she lives in NY).

It's scary out there.
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Since getting my latest Chase Freedom credit card, I only used it once on and four times at Taco Bell. I guess the problem is possibly with Taco Bell and someone stealing my cc info there.
I may contact their corporate and report it to them as well.
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I don't have a freedom card but I have Chase debit and an Amazon rewards card by Chase. Both were used fraudulently recently and had to be replaced. I actually just got my new Amazon card today.
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I had this problem starting in June, but it seems to have stopped. My Chase, Amex, Capital One, and Bank of America were all hit within days of each other, and for huge amounts, too. All of the companies said it was because I do a lot of online shopping, but no store had my BOA card because I only use it for balance transfers. I haven't used it for about a year. I only use Cap 1 for reoccurring bills. I changed all of my passwords, checked my computer for any corruption, and removed all info from any stores I shopped online at. It happened again with the Chase card before I even used it. I changed the passwords and even bought a new computer just in case. I called the salon the last charge came from and the owner said her Paypal account was hacked and closed, but someone was till able to transfer a lot of fake credit card transactions from her account to another account. I never used Visa checkout or used the cards at a gas station except for the Amex at Costco. The one time I tried to use Chase to buy groceries, my card was declined, which was maybe 2 weeks before the charges happened. I called Chase and they said they didn't think it was me because I never use the card in-store, so I don't think I was hacked at Meijer.
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Whoever said money doesn't buy happiness doesn't know how to shop.
Yes, I do have the same exact problem as you are. I have multiple Chase Freedom card and the one that had a fraudulent activities was the one that was barely used.

I'm thinking the same thing it's either Chase got hack or something to that nature as I know how many times I used the card for.
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Hacked is such a broad word. It's probably not Chase that is compromised but something else along the payment chain.

I would start by changing your password on accounts where the cards live. Long 15-20+ characters, totally random and unique. Use a password manager.

Talking to Taco Bell corporate isn't a bad idea. We have historically seen POS systems compromised in several retailers. Maybe consider swiping the card instead of using the app?

Also analyze your other activities your doing. Is your wallet/purse left unattended where someone might be sneaking a peek, etc?
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Vague questions receive vague answers . . . . . .

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We have two Chase Freedom accounts and no issues with either. My wife's is virtually unused, but we use mine for about $1K/month.
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As the username says ...
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