Verizon Denying me iphone trade in promo for 6S upgrade, advice please.
I had a 5S and wasn't really going to do much until my contract was up. But man, I really wanted to get in line with the release cycles. Anyway, they sent me a text saying that I could upgrade early into the installment plan.
Buyout at that point was $200 on my 2 year and figured my 5S wasn't worth too much more than that, especially with the hassle of selling. Went to the store and did the upgrade, girl told me she has to take my old phone that day.
All is good. Next day I get the attached text message. Only way I can interpret that is that I was eligible for the trade in credit. So I went to the site to enter the promo code and it said they would send me a return box. Since I had no phone, I thought it best to call. The guy on the phone told me that the code should be good if I received it, to go ahead and enter it in then once they got the phone back from the store I should get the credit. Well, still no credit.
Called back last week and the girl said that I shouldn't have received that promo since the early upgrade required the trade in at the store and that was the promototion I used. But she escalated to her manager and said that she expected them to go ahead and give me the credit and I should hear back in 24 hours. That was Wed 12-9. No call back. I call back today and was basically told I was SOL.
I was told that I couldn't double up promos. I told them what I had been told various times when I had called but they didn't care. Escalated to a manager and no dice. I asked specifically, why did I receive a text for a promo with a promo code if I was not eligible for it. They just said they sent that to everyone that upgraded. I told them again, if I was not eligible for it, I shouldn't receive it. But they said I am eligible and could trade in any other phone against the deal.
To me, as the customer, it was confusing and they just would not acknowledge anything from my point of view. The girl at the store didn't tell me that I would be excluded from other promos, but let's be real, deep down I figured that was the case.
However, when you get a text like that the next day, how could you think anything else than I was eligible for the trade in credit?
I spoke to numerous reps and a manager and they wouldn't budge an inch. Even after being told that the code should be good to go, and another rep telling me that she expected they would end up giving me the credit. Didn't even offer a bill credit or anything for my frustration and confusion. Personally, I'm done with Verizon once I get the phone paid off.
Might even buy the phone out and move on, then sell the phone. I have the 64gb 6s and owe like $650 on it, so should be able to break even. Not that I expect much better from other providers though. Whole thing left a really bad taste in my mouth.
My question to you all, should I let it lie at this point? Try to escalate further? Am I wrong to expect the credit based on the text even though I upgraded early? Interested to hear everyone's thoughts. I know this is the community to come to for advice on deals and credits, there are some hammers on here!