Forum Thread

New router and wifi chipset don't get along?

Dr. J 25,041 3,353 January 3, 2016 at 10:31 AM
Got the Newegg Asus router deal (RTAC3200) replacing an older Asus router and installed it pre-xmas. DW has a friend over from overseas and she bought a laptop domestically (cheaper). I forget the model, Asus 555 or something, but it has a atheros 9485 chipset (2.4 only) and win10.

Boot up, connected fine to the guest network on the new router (new router has 2.4ghz, guest and private and 2x 5 ghz both private). that worked for about a day then the laptop said "can't connect to this device" or something like that. Tried the (private) 2.4 ghz line, same error. Tried rebooting PC, forgetting both networks and reconnecting, same error. Then I rebooted the router - now it worked.

Step forward a day or so. Same thing happens. This time I try updating the win10 drivers; still no dice. Rebooting the router fixes it though.

so what gives? It only seems to be THIS DEVICE - I have 12 other devices connected (win10 laptop and desktop, readynas, printer, tv, comcast both, ip cams, 2x androids, 1x iphone, etc) that have ZERO problems.

Unfortunately atheros support sucks (even the driver dl sites are "unofficial"); the asus support site for the pc lists an older version (shipped with the machine) driver's for the laptop's wifi. also before I put the new router in service, I made sure the firmware was up to date.

Ideas? She's only here another week or so but this issue has me puzzled.

3 Comments

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#2
Put the new router in service, use the old router as a bridge assuming she can connect to it?
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Vague questions receive vague answers . . . . . .
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#3
try change MAC when can't connect
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#4
Check various wifi settings on the router and client like the channel width (20MHz, 40 MHz, auto), etc.

Experiment with different 2.4ghz channels too. If the channel is set to auto, if could change on reboot.
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