Comcast internet not working - speedtest starts off 10Mbps then tapers to <0.5Mbps and doesn't complete. What gives?
I have tried with a few routers, including the Xfinity equipment, and each of them are capable of the 150Mbps+ that I am paying for, but I can't maintain a consistent connection. I do not think this has anything to do with "peak" times, as it's been all over the place when it happens.
It seems that, randomly, the connection will be very slow, and when running speedtest (Ookla), the value jumps up and then gradually and continuously drops to near non-existent speed. This is something I just can't understand. If it's slow, fine. If it's fast, better. But starting up and then slowly dropping off until it approaches zero? I don't get it.
When I chat Comcast, they resend the signal, and all appears to be well (running several different speedtests), but the signal drops again later. I want to connect the ethernet cable to my router, which I've used successfully before, but if the connection isn't strong, the router isn't any help.
I can't seem to get a stable enough connection to have my router work reliably, so I'm really at a loss.
Anyone have history with this? Would like to try things on my own before having a service tech come out. =( I have tried manually resetting every piece of equipment, including unplugging and removing all connections and reconnecting.