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Not Hot: AMEX Costco Extended Warranty Support Being Discontinued

DoubleN 82 42 January 8, 2016 at 09:00 AM in Credit Cards (3) More Costco Wholesale Deals
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Last Edited by thebritishguy February 1, 2016 at 03:06 PM
Just got off the phone with customer service for the Costco American Express card.

While I would have thought that the extended warranty support would have continued to be valid even after the card itself was terminated/ converted, the customer service representative spoke to her team leader and confirmed that in fact this was not the case.

Specifically, I was told that when the Costco Amex card is no more later this year, I will lose all of my extended warranty support.

I was advised to use my Blue Cash Amex on purchases if I wished to ensure my warranty was extended.

Perhaps something all of you SD'ers already knew and planned ahead for, but must admit this is one that caught me by surprise. I have been continuing to use my Costco Amex since I have had good experience with them backing me with warranty issues before, but now I will only be used at Costco and for nothing else.

Mods - if this is in the incorrect area, please move. I have seen several topics related to credit cards posted here and while this quite the opposite of a hot deal, figured best to let others know so they can plan accordingly if they have not already.

For Reference: http://www.costco.com/
https://online.americanexpress.co...Face=en_US
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Last Edited by coffeeduck January 9, 2016 at 04:44 PM
http://www.americanexpress.com/us...terms.html
https://web.aexp-static.com/us/co...C-CCSG.pdf

https://www.americanexpress.com/u...ranty.html
https://web.aexp-static.com/us/co...C-CCSG.pdf
Quote :
Coverage will cease on the earliest of the following:

4. the date You are no longer a Cardmember;

(then stuff about 45/60 days notice)
To be explicit:
Please remember that although you are still a Costco member, you are no longer an AMEX cardmember after March 31st, since your new card is issued and run by Citibank / Visa
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171 Comments

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#3
More shenanigans that is American Express.

Credit card companies do this like clock work. American Express however takes the prize for making it an art form.
Reply Helpful Comment? 0 16
#4
I too am surprised if this turns out to be true. i hope that's not the case. either AMEX will honor existing warranties or it'll be transferred to Visa. Which is it?
Reply Helpful Comment? 0 0
#5
Yet another reason AMEX is a horrid company to deal with. Glad Costco dumped them, cannot wait to get rid of this card.
Reply Helpful Comment? 1 16
#6
What warranty exactly? Costco already provides a 2-year warranty on major electronic items....anything else can be returned at any time.
Reply Helpful Comment? 0 0
#7
Quote from MBZ321 View Post :
What warranty exactly? Costco already provides a 2-year warranty on major electronic items....anything else can be returned at any time.
My AMEX (not Costco) card provides an additional year beyond that, so 3 years total. I assume the Costco card provides the same thing, but that will be ending when the card is terminated even if you have time left on your warranty.
Reply Helpful Comment? 3 2
#8
Quote from Desslok075 View Post :
Yet another reason AMEX is a horrid company to deal with. Glad Costco dumped them, cannot wait to get rid of this card.
problem is ... i dont see citi / visa combo being much better
Reply Helpful Comment? 3 1
#9
If you ever get fraud charges you will hope its not with Visa/MC
Reply Helpful Comment? 4 2

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#10
Quote from Yossarian_ View Post :
My AMEX (not Costco) card provides an additional year beyond that, so 3 years total. I assume the Costco card provides the same thing, but that will be ending when the card is terminated even if you have time left on your warranty.
Amex provides 1 additional year of warranty beyond the MANUFACTURER's warranty, not 1 additional year beyond Costco's warranty.
Reply Helpful Comment? 6 0
#11
I've had nothing but great experiences with this AmEx I used for mostly business purchases. This blows though.
Reply Helpful Comment? 0 0
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#12
Quote from chaozz View Post :
If you ever get fraud charges you will hope its not with Visa/MC
Care to elaborate?
There are regulations that govern what you can be held responsible for - they apply equally to all cards and cardholders and they are reasonable.
Reply Helpful Comment? 2 0
#13
So not looking forward to the Visa/Citi switch. Amex was the far superior product. Visa is a nightmare to deal with on fraud charges. Disappointed in the discontinuation of the extended warranty but I had assumed that would be the case. I kinda hope Amex sends out offers to keep people.
Reply Helpful Comment? 3 0
#14
Quote from chaozz View Post :
If you ever get fraud charges you will hope its not with Visa/MC
I've had Citibank's Mastercard for several years, and love their dispute and fraud resolution process compared to my BoA Visa. With BoA's card, it's like pulling teeth to get a dispute processed. I have to call a special 800 number, file the claim with a rep, then wait a couple of weeks for paperwork to arrive, fill it out, mail it in, then wait for a temporary credit until it's resolved with the merchant. In the past, I've had to remind BoA to apply the credit because they didn't process the paperwork they received.

With my Citibank MC, when there's any fraud or disputes, I call and they give me a permanent credit right away for items <$100, and an immediate temporary credit for >$100. If there's ever any doubt of the place I'm buying from, I'll typically order using my Citi MC since their dispute and fraud resolution has been amazing for me.
Reply Helpful Comment? 2 0
#15
Quote from chaozz View Post :
If you ever get fraud charges you will hope its not with Visa/MC
I second that. Was hit three times by credit card fraud over the last five years, and AMEX took care of the two incidents with single phone call. It was like pulling teeth dealing with Citi.
Reply Helpful Comment? 5 0
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