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TaxCut doesn't support 1920 x 1080 monitor resolution

duhmel 678 965 January 9, 2016 at 10:47 PM in Finance (6)
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HR Block is a $3B company with TaxCut pulling in a large amount of their profits during the past decade. The whispers were that they has caught up to TurboTax in the capability of the software packages. Virtually every reviewer has called them even.

With this backdrop I decided to make a change in protest to the TurboTax pricing machinations expecting an equivalent package. I was shocked by what I discovered. I run my monitors at 1920 x 1080 with text increased to 150% for best clarity. I have done this about 5 years and have run hundreds of software packages without a problem. When I fired up Taxcut, I found that the forms occupied only the middle third of the screen and the printing was garbled. I called the TaxCut Customer Support and their drones didn't even understand what I was talking about. I posted my plight on the TaxCut Forum and received a number of responses. In essence this 'feature' of the software has been known for many years and has never been addressed. The workaround is to run the screen resolution at 1024 x 768 whenever you are working on TaxCut. Seems like a weak solution. I'm going back to the evil Intuit Empire and pay my $55. However I will be pushing HR Block to give me a refund due to my dissatisfaction with TaxCut.

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Joined Jan 2007
L7: Teacher
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#2
Can't you just use the magnifying glass in the accessibility options?
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Joined Apr 2006
L5: Journeyman
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#3
Quote from flatlight View Post :
Can't you just use the magnifying glass in the accessibility options?
Probably but why should I have to go to heroic measures to use this software that generates over $100M of profit for HR Block?
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#4
Quote from flatlight View Post :
Can't you just use the magnifying glass in the accessibility options?
On every line of text in a tax-prep program? That would be really, really inconvenient.

It sounds like the flaw isn't so much that it doesn't work at 1920x1080 as it is an inability to scale text. I bet it looks completely unusable on a nice 24" 4K monitor.

Windows 8.1 and 10 have better support for scaling to adjust for high resolutions so it might work a little easier there, but obviously I wouldn't recommend upgrading just for that one reason.
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Joined Nov 2014
L10: Grand Master
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#5
1) These problems are niggling. Worse is that I couldn't file a return that matched my tax payments. So I made estimated tax payments that it turned out exactly matched how much I owed. The program bawked and wouldn't allow me file the return. If I played with the numbers and either made it seem like I paid 1 cent too little or 1 cent too much then everything was fine. That's a real bug.

2) Shouldn't this be in tech talk.
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