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FreedomPop Discounts, Deals and Coupon Codes

Do not buy from Freedompop

nwsale123 20 January 14, 2016 at 05:54 PM More FreedomPop Deals
I WOULD RECOMMEND EVERYONE to STAY AWAY from FREEDOMPOP product or customer support unless you have a lot of free time. You are better off buying a used phone elsewhere and go with other Sprint MVNO providers like Ting.

i bought the "refurbished" Samsung S5 in August through Newegg. the phone i received had deep scratch on the touchscreen. then i got a 2nd replacement but came with charging port cover is missing. After that, Newegg said I have to deal with Freedompop directly.

After numerous follow up over email and phone call with Freedompop, the 3rd replacement unit was shipped but it has damaged charging pins that does not charge properly. Through another round of follow ups with customer support, I finally have got my 4th replacement unit now but it's again missing charging port cover like the second one this time.

i have only used this item for less than 2 months in total. the rest of the time is waiting/following up on customer support.

all the phones are actually average condition used items, not refurbished as advertised! i am stuck now because it is not refundable back to Newegg.

Note: the charging port cover is required for this phone to meet IP67 water resistance.

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#2
Not trying to gloss over your personal feelings, as I am anal retentive about any used/pre-owned electronics I buy too, but the ONLY issue I think I would have had a major problem with was the one where the phone couldn't charge right due to the damaged pins.

The rest seem like cosmetic or very minor issues imo. At least to me that's what it seems like.
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#3
Thanks for the warningworship
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#4
Alright so what exactly is wrong with Freedompop again...?

You bought a used phone from newegg and after they sent a replacement they didn't want to deal with you, seems more of a fault with newegg than Freedompop to me...

Honestly even though they did send that one with a broken port, I think Freedompop was being rather nice since they could've just ignored both of your replacement requests and as someone who regularly buys pre-owned phones, I have to strongly agree with CheapestGamer aside from not being able to charge the one, those are fairly minor issues.. Yeah the scratch sucks but you'll rarely notice it if at all when the screen is on, as for the charging cover well you shouldn't be swimming with your phone in first place...
I've never soaked any of my phones thus far or even gotten them damp for that matter, so maybe just take care of your phone and it won't get ruined by water?
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Last edited by vgamesx1 January 14, 2016 at 07:20 PM
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#5
4 phones later, you must be hard to please.
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#6
appreciate the replies but wonder if you had dealt with Freedompop before. the item i bought was not advertised as used phone, it's "certified pre-owned". for those not familiar with functionality vs. cosmetics of the charging port cover on the galaxy s5, you can read more about IP67 water resistance specification.

and it's not just the product but the customer support as well. i spent hours following up over phone/email on incident tickets. most of the agents will over-promise what will they deliver so you can end the call quickly and give them a good feedback.

http://www.freedompop.com/freedom...-pre-owned

"Comprehensive functionality check

Home and power buttons are all closely examined and tested to ensure full functionality. Ports including micro USB are also tested to make certain that nothing is obstructing it or preventing your device from fully charging. If there's an LCD screen, we use a digitalizer to check that everything lights up and nothing is broken."

"Extensive physical damage check

Each unit is visually inspected at our warehouses for any physical damage, as well as buffed, cleaned, and sanitized to ensure your device is clean and looks like-new right out of the box."
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#7
you get what you pay for...

If you want better service than you can get with freedom pop or ring+, expect to pay more. There are lots of mvno's that are relatively good deals. I've read other threads on hofo about problems with fp's refurbs, most were ultimately resolved .
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Last edited by jkee January 14, 2016 at 11:23 PM
#8
I used their services previously. Not for 4 months but for 1-2 years. They were my sole internet provider and I tried out their free phones for a bit.

If you go in with patience, I think it can definitely be worth your while monetarily. I have had 1-2 billing discrepancies and multiple shipping delays on new products I attempted to buy and eventually canceled.

It is not because they are malicious based on my experience but because they are a growing company that is having multiple issues.

At the end of the day, I stopped using their home service internet when WiMax was discontinued and the alternative options were not suited for home usage. I tried their phone service but decided that the data usage I desired on my phone warranted paying for a real plan. With that said, if I ever fell on hard times or needed to save some money, I'd have no issues revisiting them down the road (with patience of course)
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#9
Quote from CheapestGamer View Post :
Not trying to gloss over your personal feelings, as I am anal retentive about any used/pre-owned electronics I buy too, but the ONLY issue I think I would have had a major problem with was the one where the phone couldn't charge right due to the damaged pins.

The rest seem like cosmetic or very minor issues imo. At least to me that's what it seems like.
I agree.
Every major phone I've owned has had the charging port cover fall off after a few months. Even a Ballistic protective case has the charging cover come off. I agree this is a minor cosmetic issue. And if you are really worried about water the phone itself is not a good protection against it. A water proof lifeproof or otterbox case would make it 100% water proof and give you a charging port cover.
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#10
If you don't mind replacing the charging port cover yourself, it can be replace within 5 minutes.

Here's the video:
https://www.youtube.com/watch?v=2ZEBtx2O0Fc

Here's the part:
http://www.ebay.com/itm/Samsung-G...SwDNdV1tbC
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#11
Port covers always break. I don't really see why some mfg's even bother. I didn't realize this was the op's main complaint earlier.
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#12
some replies appear to be sponsored by Freedompop here but appreciate those who shared their own experience with Freedompop. hope this post serves as warning to those with similar expectation as me.

FYI, the Freedompop items are even marketed as "certified refurbished" on Amazon, not "certified pre-owned". many reviews have similar experience like mine, wish i saw them earlier.

http://www.amazon.com/FreedomPop-...B016XBLNQE

http://www.amazon.com/FreedomPop-...B00Q7PCX20
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#13
Quote from nwsale123 View Post :
FYI, the Freedompop items are even marketed as "certified refurbished" on Amazon, not "certified pre-owned". many reviews have similar experience like mine, wish i saw them earlier.
Most refurbished phones are pre-owned. Quality varies widely. I think you're better off buying used from swappa (but you wouldn't be able to use it on FP).

For the prices of FP's refurbs (last time I looked), I'd have fairly high expectations too. Companies like freedom pop buy lots of used phones at auctions (think device trade in programs), the quality of the phones varies. Then they refurbish the phones. All 3rd part refurbs can be problematic. MFG refurbs are much safer.
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Last edited by jkee January 17, 2016 at 12:32 PM
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#14
Quote from nwsale123 View Post :
some replies appear to be sponsored by Freedompop here but appreciate those who shared their own experience with Freedompop. hope this post serves as warning to those with similar expectation as me.
So because people disagree with you they MUST be a shill for X or Y company? Please.

Don't get me wrong. I am nitpicky too about used electronics if and when I buy them. When I have bought them they must have the original factory seal and be in decent shape. So I can kind of see your point on the scratched screen. But at the same time I also wouldn't have kept giving them chance after chance to fix the alleged issues. I would've just asked for a refund after returning the first not up to my standards.
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#15
I get the ppl arguing he should be happy with the phone,but refurbished and used have very different meaning. Used implys normal wear and missing parts possible, refurbished means parts have been repaired or replaced. Op is right to be annoyed
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