i bought the "refurbished" Samsung S5 in August through Newegg. the phone i received had deep scratch on the touchscreen. then i got a 2nd replacement but came with charging port cover is missing. After that, Newegg said I have to deal with Freedompop directly.
After numerous follow up over email and phone call with Freedompop, the 3rd replacement unit was shipped but it has damaged charging pins that does not charge properly. Through another round of follow ups with customer support, I finally have got my 4th replacement unit now but it's again missing charging port cover like the second one this time.
i have only used this item for less than 2 months in total. the rest of the time is waiting/following up on customer support.
all the phones are actually average condition used items, not refurbished as advertised! i am stuck now because it is not refundable back to Newegg.
Note: the charging port cover is required for this phone to meet IP67 water resistance.