Forum Thread

Thunderbird Email Client Issues

roykirk1 735 166 February 3, 2016 at 09:26 PM
Hi

Not sure what is happening, but...

I use Thunderbird email client, been working fine for years. A few months ago, something weird happened and all my email going back to Sep 1, 2014 was lost! I was upset but life goes on. I should have tried to address it then, but... It seemed to load new messages fine, so I let it be.

A few days ago, it happened again! All my messages are "lost" as my mailbox is again reset to Sep 1, 2014. I tried to "repair" the folder, but none of the missing messages returend. I moved all the messages to an archive folder for now.

My inbox seems to be 3.2GB in size, even though there's only like 30 messages left in it. So I am hoping there is a way to recover them. Now, it resets to Sep 1, 2014 everytime I log out!

Suggestions? Should I re-install?

Details:

Thunderbird v. 38.5.1
OS - Windows 7 Home Premium, service pack 1
PC - Dell Inspiron 620, core i5, 6 GB RAM, 1 TB HD (5 GB free)

8 Comments

1

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#2
Quote from roykirk1 View Post :
Hi

Not sure what is happening, but...

I use Thunderbird email client, been working fine for years. A few months ago, something weird happened and all my email going back to Sep 1, 2014 was lost! I was upset but life goes on. I should have tried to address it then, but... It seemed to load new messages fine, so I let it be.

A few days ago, it happened again! All my messages are "lost" as my mailbox is again reset to Sep 1, 2014. I tried to "repair" the folder, but none of the missing messages returend. I moved all the messages to an archive folder for now.

My inbox seems to be 3.2GB in size, even though there's only like 30 messages left in it. So I am hoping there is a way to recover them. Now, it resets to Sep 1, 2014 everytime I log out!

Suggestions? Should I re-install?

Details:

Thunderbird v. 38.5.1
OS - Windows 7 Home Premium, service pack 1
PC - Dell Inspiron 620, core i5, 6 GB RAM, 1 TB HD (5 GB free)
What email provider?
How do you connect POP or IMAP?

Sometimes problems will arise when a particular folder has more than a certain number of messages, for example 10,000.
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#3
Not sure on OP's email problem but if you have a 1TB hard drive and only 5gb free that is alarmingly full. Windows needs space to do things. The general recommendation is to leave a minimum of 10% of the drive empty. The drive also slows down as it fills up too.

Usually most people can clean things up by running disk cleanup, deleting things out of the download folder etc. Also make sure you have a backup.
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Vague questions receive vague answers . . . . . .
#4
Quote from LiquidRetro View Post :
Not sure on OP's email problem but if you have a 1TB hard drive and only 5gb free that is alarmingly full. Windows needs space to do things. The general recommendation is to leave a minimum of 10% of the drive empty. The drive also slows down as it fills up too.

Usually most people can clean things up by running disk cleanup, deleting things out of the download folder etc. Also make sure you have a backup.
OMG! I agree. Clean up that HD, like yesterday! Find stuff you have not used in the last 5 years and delete it.
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#5
I know there are a few Thunderbird fans on this board, but I feel like I should point out that it's been in security-fix-only maintenance mode for a few years now. I'm kind of not surprised it balks at a 3.2gb inbox.

You might want to take a look at import/export tools to see if they can read the missing emails. Beyond that, I think your problem may be a bit too specific for this board. I'd try to find a Thunderbird specific group to ask.
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#6
Quote from quotidian View Post :
I know there are a few Thunderbird fans on this board, but I feel like I should point out that it's been in security-fix-only maintenance mode for a few years now. I'm kind of not surprised it balks at a 3.2gb inbox.

You might want to take a look at import/export tools to see if they can read the missing emails. Beyond that, I think your problem may be a bit too specific for this board. I'd try to find a Thunderbird specific group to ask.
Yes but: according to Techcrunch [techcrunch.com] Jul 6, 2012 - "Thunderbird is one of the very few truly free and open source multi-platform email applications available today and we want to defend these values. We're not "stopping" Thunderbird, but proposing we adapt the Thunderbird release and governance model in a way that allows both ongoing security and stability maintenance..."

Obviously this is old news & obviously Mozilla has adopted the philosophy. When a product nears perfection there just isn't a lot to do to improve it. Mozilla doesn't try to make money on Thunderbird unlike the business practices of Apple and Microsoft. Therefore they don't release a different version just to increase income.

I'll keep using it. Cool

I also agree that seeking support here is like trying to change a tire without a jack to lift the car up. laugh out loud
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#7
Hey, crazy busy at work.

Thanks for the insights...

1. ISP is Time Warner Cable NYC. Email address is my old college address, which I have set to forward to TWC. Its a pop server.

2. 5 GB free... Yeah, I was surprised too, I guess I've just been putting stuff without ever deleting (lots of DVDs - essentially 2 copies of each one...I only know one way... copy the whole thing, then create an .iso and burn .iso to blank DVD... have to do this cuz otherwise the kids maim the original with scratches fingerprints etc). Still, isn't 5GB a lot of free space? LOL, my first HD was 40MB. Yes, M.

3. Any suggestions on how to get something to try to read that 3.2GB file?

Thanks again...
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#8
Quote from roykirk1 View Post :
Hey, crazy busy at work.

Thanks for the insights...

1. ISP is Time Warner Cable NYC. Email address is my old college address, which I have set to forward to TWC. Its a pop server.

2. 5 GB free... Yeah, I was surprised too, I guess I've just been putting stuff without ever deleting (lots of DVDs - essentially 2 copies of each one...I only know one way... copy the whole thing, then create an .iso and burn .iso to blank DVD... have to do this cuz otherwise the kids maim the original with scratches fingerprints etc). Still, isn't 5GB a lot of free space? LOL, my first HD was 40MB. Yes, M.

3. Any suggestions on how to get something to try to read that 3.2GB file?

Thanks again...
For now I'd change to forwarding to a gmail account. Many email providers support IMAP these days. It's possible but messy to leave messages on the server with POP. Log into the TWC webmail, see if any messages show up.

5gb free is not much at all by today's standards, but I've also used computers with smaller hard drives than that. 5gb is about $1 in storage at today's prices. More free space will help prevent excessive file fragmentation. I suggest you scan your drive with windirstat to visualize what's taking the most space. You may discover some things that are easy to delete. I strongly recommend maintaining a full backup.

Free space will be a limiting factor, but I'd recommend creating a backup of your current thunderbird profile. Then I'd lunch thunderbird with the profile manager and import data from your backup copy into a new profile in thunderbird (your email would take 3*3.2gb of space at this point). Consider burning a copy of your thunderbird data to dvd. If this helps it may be useful to reorganize so no folder has too many items, maybe 1 folder per year. I know Apple's mail program has a built in repair/rebuild index function that I've had to use occasionally. I can't remember if thunderbird has anything similar, but I have done the new profile trick a few times.

It's a trade off between convenience and privacy/control, but there's something to be said about keeping your emails on the server and choosing a provider that offers a generous enough mailbox quota that you don't have to be stingy. For most people, something like gmail and keeping their messages on the server works well. There are plenty of people who have minimal backups and would loose pretty much all their data if they didn't have their email on gmail's servers. It's possible to add a new gmail or hotmail account to thunderbird and drag & drop (experiment with modifier keys, in some programs you can choose between move and copy this way) your local POP acquired messages into a new IMAP account (something you also wouldn't be able to do with 5gb of free space).
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Last edited by jkee February 5, 2016 at 10:55 PM

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#9
never use your isp email.
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