Forum Thread

Website loads in Chrome but not Internet Explorer?

Jabbit 11,030 1,379 February 5, 2016 at 08:26 AM
Older Dell laptop, running Vista (could be part of the issue). Runs great other than the issue below.

Yahoo.com and any site relative to Yahoo does not load in Internet Explorer. I don't have it in front of me but I get the generic "website not available" or something. Same message I would get if I didn't have a connection period. It loads totally fine in Chrome, however. Any other website I've tried works fine in Internet Explorer.

I've uninstalled/reinstalled IE 9 (current Vista version). I've checked the hosts file, nothing blocked. No viruses, drivers/all software up to date. No add-ons/extensions. Completely disabled Avast and it still happens.

It is a laptop for a senior citizen. Upgrading to 10 isn't ideal from a usage perspective but I might present it as the only option.

What am I missing? I'm sure it is something simple. As always, rep for helpful info!

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#2
I was going to say check the host file. Can you ping it by name and IP? Have you tried different DNS servers?
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#3
First, make sure "friendly HTTP error messages" is disabled to see if you get more specific information.
Been a while since IE9, I don't recall if it has "restricted sites" in the Security tab, but I'd check that.
I'd also try adding a different entry to the host file that lets you try to navigate to yahoo.com under a different URL, just as a troubleshooting thing.


In any case, I'd probably be inclined to just lie and say that it won't work with IE9 on that computer, period, and upgrade to IE10 because you're just doing the world a favor by migrating one more user off one of the worst versions of a browser to exist nod
Saves you time and makes them more secure.

Quote from LiquidRetro View Post :
I was going to say check the host file. Can you ping it by name and IP? Have you tried different DNS servers?
I would expect any of these problems to be manifest in Chrome too. If it loads in Chrome, it says to me that it's not a networking issue of any sort.
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Last edited by Frogstar February 5, 2016 at 09:57 AM
#4
It's not supported by ms anymore, so yahoo dropped support: https://help.yahoo.com/kb/SLN25969.html. Google also dropped support (2 years ago): http://googlesystem.blogspot.com/...r-ie9.html.

You should really use chrome or a modern version of IE. Browsing the web with IE9 is no longer safe.
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Last edited by quotidian February 5, 2016 at 10:30 AM
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#5
Yahoo pings fine, don't see any obvious settings in security settings. IE 9 is the latest version supported by Vista. Using Chrome works. IE can't even go to Yahoo.com no matter how I get there. Laptop and website is usable via Chrome but still want to fix it.
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#6
Quote from Jabbit View Post :
Yahoo pings fine, don't see any obvious settings in security settings. IE 9 is the latest version supported by Vista. Using Chrome works. IE can't even go to Yahoo.com no matter how I get there. Laptop and website is usable via Chrome but still want to fix it.
What about "friendly HTTP errors"? On or off?
I don't trust that the uninstall fully removes all the settings, honestly (registry and all that). Maybe one of those tools designed to fully remove IE from Windows, then a reinstall? CCleaner?
Does it work in IE in safe mode?
Maybe Yahoo is using SSL/TLS settings that are not compatible with IE9/Vista?
Flush your DNS cache?

Another option that you likely won't accept, but is completely viable as a general solution for most people: "Sir/ma'am, it's 2016. There's no reason to go to Yahoo." Prop
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Last edited by Frogstar February 5, 2016 at 11:38 AM
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#7
I didn't see anything about error messages, friendly or otherwise. CCleaner didn't do anything but I can try again. Flush DNS cache didn't do anything. Also did not work in safe mode. This person is probably 80 so asking her to change email is just not possible. The weird thing is that Chrome has no issue connecting to Yahoo and webmail, and Windows Mail can grab info from Yahoo as well. I'm flummoxed.
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#8
Quote from Jabbit View Post :
I didn't see anything about error messages, friendly or otherwise. CCleaner didn't do anything but I can try again. Flush DNS cache didn't do anything. Also did not work in safe mode. This person is probably 80 so asking her to change email is just not possible. The weird thing is that Chrome has no issue connecting to Yahoo and webmail, and Windows Mail can grab info from Yahoo as well. I'm flummoxed.
It turns out I do have a box here that's running IE8, it has this box, so IE9 should too. Just to make sure you're actually seeing what the problem is.

But IE8 can handle whatever SSL scheme Yahoo is using, so that shouldn't be it (incompatible SSL/TLS settings can/will cause IE to simply display a "website cannot be displayed" error)...
Then again, I think I had to modify the registry settings on that box for compliance purposes Scratchchin
https://answers.microsoft.com/en-...d9b8da7a98
It looks like Yahoo is using TLS 1.2.


Also, just being 80 doesn't automatically mean someone is so mentally decrepit that they can't handle changing email clients, you agist Harhar
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#9
Quote from Jabbit View Post :
Yahoo pings fine, don't see any obvious settings in security settings. IE 9 is the latest version supported by Vista. Using Chrome works. IE can't even go to Yahoo.com no matter how I get there. Laptop and website is usable via Chrome but still want to fix it.
Microsoft recently dropped support for all versions of IE except IE 11. Browsing with an out of date browser can be dangerous. I'd upgrade to windows 10 or put linux on it. If you stick with vista, try to remove IE entirely. Consider creating a shortcut to chrome that used the IE icon and that you name "Internet Explorer".

Also, remove java and out of data versions of flash. I'd also put the free version of Malware Bytes Anti Exploit on it: https://www.malwarebytes.org/antiexploit/
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#10
Just install Linux Mint or Ubuntu. No need to pay for Windows 10. If you really want windows 10, just buy a $250 laptop.
Don't use IE. Use chrome, you don't have to worry about out of date versions java, flash.
Btw, Firefox sucks now.
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Last edited by xxxHolic February 5, 2016 at 04:06 PM
#11
Chrome won't get anymore updates on Vista or XP soon
The yellow banner pops up every time wife loads chrome on Vista
IE7 works for her
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Last edited by stufine February 5, 2016 at 04:50 PM
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bulb save money by checking your insurance every 2 years (and not every 20)
#12
Quote from Frogstar View Post :
Also, just being 80 doesn't automatically mean someone is so mentally decrepit that they can't handle changing email clients, you agist Harhar
My step grandma is in her 80's and is slightly more adept at using her email than my mom.

There are some decent laptops in the $225-250 range with the current dell outlet coupons through tomorrow. I'd avoid the "N" and "J" celeron and pentium processors
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Last edited by jkee February 5, 2016 at 05:44 PM
#13
It will wipe everything on the machine, so backup everything first, but you could turn it into a chromebook:
http://lifehacker.com/turn-your-o...1740556796
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#14
Thanks to those that offered suggestions other than "buy something new" or "change the OS". I still find it very odd that IE won't load a website but Chrome will. We will stick with Chrome for now.
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#15
wonder if chrome updated and caused problem
DNS was my next thought but Liquid mentioned that. Try going to the IP address of yahoo.
Also try yahoo.com in incognito mode. Disable shockwave?


edit: sry read it wrong this time...was thinking chrome
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Last edited by stufine February 6, 2016 at 05:43 PM
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