Forum Thread

Android app crashing

XxadminxX 877 156 February 28, 2016 at 10:34 PM
Hello,

I am currently using a Samsung Galaxy S6. I have the official slickdeals app and it constantly crashes. I have noticed it often crashes after posing couple comments or going in and out of threads. I have tried reinstalling and clearing the cache and the issue continues. I have done this on another Android device and it's doing the same thing on that. I'm not sure if this is only me or others as well. Any info. is greatly appreciated on how to fix this! TIA.

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Joined Jul 2014
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#2
Hi XxadminxX -

Do you have the latest version of the Slickdeals app? If not, I would strongly suggest upgrading to it. My next question is whether or not the app just crashes or if it gives you any error messages - and if so what those are. Lastly, do you use the app a lot? Do the crashes happen towards the end of your sessions or is it completely random?

The app is 99.1% crash free currently and we want to understand how to get it up over 99.5%. Therefore we'd really like to understand more about the circumstances under which it is crashing for you. Let us know - thanks!
- Jeff
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Joined Oct 2011
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#3
I do have the latest version of the app of both my devices. I have tried reinstalling on both but it still remains. The crashes seem to be random but I have noticed it usually happens after I've been browsing and comment on a couple threads. I don't get any particular error message, just the basic android message.
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#4
Quote from XxadminxX View Post :
I do have the latest version of the app of both my devices. I have tried reinstalling on both but it still remains. The crashes seem to be random but I have noticed it usually happens after I've been browsing and comment on a couple threads. I don't get any particular error message, just the basic android message.
Okay thanks and sorry for the inconvenience. We're investigating this issue and also address the top app crashes with each new release. If it happens again, the more specificity you can give me the better so we can recreate - i.e. what section you are in, what you tapped on before crash, etc. Meanwhile thanks for letting us know, we're looking into it.
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#5
I was just testing out what I thought was making it crash and it seems like that is what's causing it. I recreated it twice so far. Here's how: Turned on my phone (full power on) and then waited about 5 to 10 minutes. Opened the SD app and nothing else. went to the hot deals section. Commented on a post twice, but back to back. the app crashed and gave me the "Unfortunately, Slickdeals has stopped working." error.
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#6
Quote from jeffyskate View Post :
Okay thanks and sorry for the inconvenience. We're investigating this issue and also address the top app crashes with each new release. If it happens again, the more specificity you can give me the better so we can recreate - i.e. what section you are in, what you tapped on before crash, etc. Meanwhile thanks for letting us know, we're looking into it.
Just quoting to let you know I posted an updated info.
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#7
Quote from XxadminxX View Post :
Just quoting to let you know I posted an updated info.
Cool, sorry I haven't replied yet. We were able to reproduce this issue and have found two crashes related to comments that will be fixed in the next release. It should be available in about two weeks, maybe less but that is dependent upon apple's approval. I'll give you more info about it tomorrow.
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#8
Quote from jeffyskate View Post :
Cool, sorry I haven't replied yet. We were able to reproduce this issue and have found two crashes related to comments that will be fixed in the next release. It should be available in about two weeks, maybe less but that is dependent upon apple's approval. I'll give you more info about it tomorrow.
It's no problem, I just wanted to make sure you saw what I had posted and it could hopefully help everyone out! Glad you were able to fix it, looking forward to it! Thanks for the quick updates and an awesome app! Smilie
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#9
F*ckin app crashing constantly on my Nexus 6, sick of this.
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