Relatively new to eBay selling - what to do about "accidental" buyer / unpaid item ?
Currently selling some items for my brother's fiance, including her wedding dress.
Got the, "your item sold!" message from eBay, but found that the buyer has zero feedback. Only thing is, they're not new - they've been a member since 2014.
I received a message from the buyer that said, "would you take [$100 less]," a few hours later. I kindly replied that they had already agreed to purchased the item, at the price as posted in the ad. They then replied that they, "ordered by mistake," and now I am not sure what to do.
What options do I have here? I have already been dinged with the 10% final value fee from eBay, and do not want to cancel the sale and eat those fees.
If I file an "unpaid item" dispute, will I be reimbursed my fees ? I explained to the buyer that I've already had the fees added to my balance, and that an unpaid dispute would ding their account, but I am not willing to take a 10% loss and NOT sell the item.
Hopefully some veterans can chime in here. Thanks!!