Forum Thread

Relatively new to eBay selling - what to do about "accidental" buyer / unpaid item ?

Crew 569 434 March 3, 2016 at 09:37 AM
So, I have sold items on eBay before, but not many. Everything has gone smoothly, until now.

Currently selling some items for my brother's fiance, including her wedding dress.

Got the, "your item sold!" message from eBay, but found that the buyer has zero feedback. Only thing is, they're not new - they've been a member since 2014.

I received a message from the buyer that said, "would you take [$100 less]," a few hours later. I kindly replied that they had already agreed to purchased the item, at the price as posted in the ad. They then replied that they, "ordered by mistake," and now I am not sure what to do.

What options do I have here? I have already been dinged with the 10% final value fee from eBay, and do not want to cancel the sale and eat those fees.

If I file an "unpaid item" dispute, will I be reimbursed my fees ? I explained to the buyer that I've already had the fees added to my balance, and that an unpaid dispute would ding their account, but I am not willing to take a 10% loss and NOT sell the item.

Hopefully some veterans can chime in here. Thanks!!

11 Comments

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#2
Your do get your fees back for unpaid items. Just wait until the time period passes and file the unpaid item case.
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#3
Quote from tayl View Post :
Your do get your fees back for unpaid items. Just wait until the time period passes and file the unpaid item case.
:this:

And in the future, don't sell on eBay. Too much potential to lose your item and the money. If you must, you can set requirements on the buyer (min feedback, location, confirmed address, etc) - or at least you used to be able to.
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#4
If they would've said from the start that they changed their mind or didn't mean to buy it I would say to just relist the item. But since they asked you to take less money for it I'd open a dispute with ebay. They will probably make the seller pay for it. But the process can take about a week. They will give the person 3 days to repsond, then you get 3 days to repsond back.
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#5
I agree with novakingwai. Open the dispute because of their bs attempt to haggle you down.
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#6
uh... that sounds like a 12 yr old

stick to ebay rules. Contact buyers only through ebay, no phone calls, all emails... thats in black and white, ebay can see those too.
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#7
Quote from Novakingwai View Post :
If they would've said from the start that they changed their mind or didn't mean to buy it I would say to just relist the item. But since they asked you to take less money for it I'd open a dispute with ebay. They will probably make the seller pay for it. But the process can take about a week. They will give the person 3 days to repsond, then you get 3 days to repsond back.
Don't do this. Forcing someone to pay for something they don't want is the perfect way to be forced to take back damaged goods. They'll claim anything and eBay will side with them. You'll have to pay fvf and shipping there and back.

Better to just open the unpaid item dispute and leave it.
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#8
Quote from tayl View Post :
Don't do this. Forcing someone to pay for something they don't want is the perfect way to be forced to take back damaged goods. They'll claim anything and eBay will side with them. You'll have to pay fvf and shipping there and back.

Better to just open the unpaid item dispute and leave it.
This.

I have perfect feedback as a buyer and seller, and I refuse to risk that by forcing someone to pay for an item they either don't want or "overpaid" for.

I also refuse to lose a big chunk of change because someone claims to have made a mistake.
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#9
I think I may have figured out what happened here, but it does not absolve the buyer.

The item was listed at $X price, and I set a minimum price to accept any offers above that number. I looked at the purchase page, and it noted "best offer accepted," but the value was the exact BIN price.

If I take him at his word, I have to assume that he attempted to type his offer price, but wrote the wrong amount, and the algorithm automatically accepted his bid - as it was higher than the minimum we set.

I have offered to meet him in the middle, and said I would send him an invoice to reflect it, but I haven't heard back. I assume he may believe if he ignores it, the situation will go away.

Very frustrating, regardless.
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#10
If the buyer doesn't pay for the item at the Buy It Now (or Best Offer price if accepted) then screw them and open an unpaid item case. Ebay will reimburse the 10% fee (ripoff) when the case is closed - but i'm thinking you won't even get charged that until $ is transferred. See this LINK [ebay.com] for more info

After\if you open an Unpaid Item case and when the case closes (if the buyer doesn't pay), I would definitely leave negative feedback for that user.
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#11
Quote from tayl View Post :
Your do get your fees back for unpaid items. Just wait until the time period passes and file the unpaid item case.
Quote from tayl View Post :
Don't do this. Forcing someone to pay for something they don't want is the perfect way to be forced to take back damaged goods. They'll claim anything and eBay will side with them. You'll have to pay fvf and shipping there and back.

Better to just open the unpaid item dispute and leave it.
This. ^ eBay is a buyer's world. Just wait it out and you'll get your fees back for the unpaid item later.
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#12
[QUOTE=ManUpOrShutUp;82421361eBay is a buyer's world.[/QUOTE]

You said it.

I can understand trying to protect buyers, but sellers are where they make their money. No sellers = zero income for eBay. Any buyer can just shut down their account and start another account, unlike a seller, whose reputation is based on feedback.

Haven't heard a thing from the buyer (even offered to meet in the middle on price, but no response), so I opened the unpaid case.

Thank you all for your help.
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