Welcome to the updated Slickdeals redesign beta. Learn more and give us feedback. Or, return to the classic view.

Search in
LABOR DAY DEAL GUIDE Find out where you can save big bucks during this Labor Day weekend sale! See Deals
Popular Deal
T-Mobile Discounts, Deals and Coupon Codes

Get out of your T-Mobile contract for free!

kingscorpio 126 June 25, 2008 at 08:33 AM in Phones (2) More T-Mobile Deals
Deal
Score
+59
248,632 Views
Get Deal

Deal Details

According to Tmonews, starting August 29th T-Mobile will be increasing their SMS rates to .20 per text. This is a good time to cancel your contract to jump ship for whatever service you are looking to head to.

http://tmonews.com/
Add a Comment Sorry, this thread is closed.
About the OP
Give Rep Send Message
Joined Aug 2004 L3: Novice
126 Reputation Points
0 Deals Posted
0 Votes Submitted
276 Comments Posted

Community Wiki

Last Edited by kajex May 13, 2009 at 09:12 AM
DEAD






Looks Like its DEAD???? only for new accounts When I called the rep clearly read out the terms and conditions and mentioned from Aug the text rates going to increase. Frown when I try to activate a new line. Only for new accounts if any one wants to activate one and if not happy to cancel. ppl already having account this should be still good.


It seems some of the CSRs are not actually adding note to account about ETF. I caught it when I called back to confirm. The second rep said that there was no notes about ETF and I will be charged ETF if I cancel. Had to talk to supervisor to have it notated. Will call again to confirm if notes were added second time.

READ ME FIRST BEFORE POSTING QUESTIONS!!!


I just cancelled! They verified that I dont have unlimited txt and since I dont (I do have 400 messages a month plan) they made the ETF creditable back to my account.

Basically once I port the numbers over to another carrier, I will receive a prorated bill with the ETF on the bill. Once I call in to have it credited, I wont owe anything except the partial bill for the month.

It took about 20 minutes since they tried to offer everything from unlimited txt to a free month of service but I kindly declined and she made it work so good luck to all but you dont have to wait till August to do this!

Make sure that if they inform you of your txting plan (cant be unlimited) that you mention you've gone over before and dont want to risk being charged the 20c per message over that plan. Dont let them use it against you.

Why it doesn't work if you have the unlimited txt option:
Quote :
5. Our Rights to Make Changes. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. UNLESS EXPRESSLY PROHIBITED BY LAW, WE CAN CHANGE PRICES, CHARGES AND ANY TERMS IN THE AGREEMENT AT ANY TIME. IF WE MATERIALLY MODIFY THESE T&Cs IN A WAY THAT IS MATERIALLY ADVERSE TO YOU, OR IF A CHANGE INCREASES YOUR SET MONTHLY RECURRING CHARGE(S) (the set amount – which does not include overage, features, optional services, taxes and fees – you agreed to pay each month for at least a one-year Term), WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS NOTICE AND YOU MAY TERMINATE YOUR SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY) BY NOTIFYING US WITHIN 30 DAYS AFTER YOU RECEIVE THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THOSE 30 DAYS, YOU ACCEPT THE CHANGES.
Above is incorrect. That is the contract revision made as of June 28, 2008. Here is the verbage from the contract we previously agreed to

Quote :
3. Changes to the Agreement or Charges. EXCEPT TO THE EXTENT PROHIBITED BY LAW, IF WE: (A) INCREASE THE CHARGES INCLUDED IN YOUR MONTHLY RECURRING ACCESS RATE PLAN, OR (B) MODIFY A MATERIAL TERM OF OUR AGREEMENT WITH YOU AND THE MODIFICATION WOULD BE MATERIALLY ADVERSE TO YOU, WE WILL NOTIFY YOU OF THE INCREASE OR MODIFICATION AND YOU CAN CANCEL THAT SERVICE WITHOUT PAYING A CANCELLATION FEE (WHICH IS YOUR ONLY REMEDY) BY FOLLOWING THE CANCELLATION INSTRUCTIONS IN THE NOTICE. IF YOU DO NOT CANCEL YOUR SERVICE BY FOLLOWING THOSE INSTRUCTIONS, OR YOU OTHERWISE ACCEPT THE CHANGE, THEN YOU AGREE TO THE INCREASE OR MODIFICATION, EVEN IF YOU PAID FOR SERVICE IN ADVANCE. IF THE NOTICE DOES NOT SAY HOW LONG YOU HAVE TO CANCEL, THEN IT IS WITHIN 14 DAYS AFTER THE DATE OF THE NOTICE, UNLESS A LONGER PERIOD IS REQUIRED BY LAW. EXCEPT TO THE EXTENT PROHIBITED BY LAW, CHARGES FOR PRODUCTS, SERVICES, OPTIONAL SERVICES, OR ANY OTHER CHARGES THAT ARE NOT INCLUDED IN YOUR MONTHLY RECURRING ACCESS RATE PLAN (SUCH AS DIRECTORY ASSISTANCE, ROAMING, DOWNLOADS, AND THIRD-PARTY CONTENT) ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND IF YOU CONTINUE TO USE THOSE SERVICES, OR YOU OTHERWISE AGREE TO THE CHANGES, THEN YOU AGREE TO THE NEW CHARGES. VISIT OUR WEB SITE, RETAIL LOCATIONS, OR CALL CUSTOMER CARE FOR CURRENT CHARGES.
With that being said, YOU MUST HAVE BEEN CHARGED AND BILLED FOR AT LEAST 1 Text Message (either incoming or outgoing) in the last 3 months BEFORE YOU CALL! People with unlimited text plans are going to have an issue. And don't text now and call. Wait until you are actually billed! You have until August. Some people or reporting, by calling now, they are acknowledging they have been notified and waive their rights to future charges being cause for cancellation.

I just talked to a supervisor that canceled (with no ETF) my 3 lines even though there were NO extra text charges in the last 3 months and one line had 1000 texts/month. It may just be luck of the draw.

Newest T&C. They exclude txt msg (which is a feature):
5. Our Rights to Make Changes. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. UNLESS EXPRESSLY PROHIBITED BY LAW, WE CAN CHANGE PRICES, CHARGES AND ANY TERMS IN THE AGREEMENT AT ANY TIME. IF WE MATERIALLY MODIFY THESE T&Cs IN A WAY THAT IS MATERIALLY ADVERSE TO YOU, OR IF A CHANGE INCREASES YOUR SET MONTHLY RECURRING CHARGE(S) (the set amount – which does not include overage, features, optional services, taxes and fees – you agreed to pay each month for at least a one-year Term), WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS NOTICE AND YOU MAY TERMINATE YOUR SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY) BY NOTIFYING US WITHIN 30 DAYS AFTER YOU RECEIVE THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THOSE 30 DAYS, YOU ACCEPT THE CHANGES.













To Complain with the FCC:
Filing a Complaint

If neither the company sending you the bill nor the company that provided the service in question will remove charges from your telephone bill that you consider to be incorrect, you can file a complaint as follows:

with the FCC for charges related to telephone services between states or internationally;

with your state public service commission for telephone services within your state; and

with the FTC for non-telephone services on your telephone bill.

Filing a Complaint with the FCC

You can file a complaint using an FCC on-line complaint form found at esupport.fcc.gov/complaints.htm. You can also file your complaint with the FCC's Consumer Center by e-mailing fccinfo@fcc.gov; calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or writing to:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, D.C. 20554.

What to Include in Your Complaint

The best way to provide all the information needed for the FCC to process your complaint is to complete fully the on-line complaint form. When you open the on-line complaint form, you will be asked a series of questions that will take you to the particular section of the form you need to complete. If you do not use the on-line complaint form, your complaint, at a minimum, should indicate:

your name, address, e-mail address, and phone number where you can be reached;

telephone and account numbers that are the subject your complaint;

names and phone numbers of any companies involved with your complaint;

amount of any disputed charges, whether you paid them, whether you received a refund or adjustment to your bill, the amount of any adjustment or refund you have received, an explanation if the disputed charges are related to services in addition to residential or business telephone services; and

details of your complaint and any additional relevant information.

Filing a Complaint with Your State Public Service Commission or the FTC

For charges for telephone services provided within your state, you should contact your state public service commission. Contact information for your state public service commission can be found at www.naruc.org/commissions.cfm, or in the blue pages or government section of your local telephone directory.

For charges on your telephone bill for non-telephone services, file your complaint with the Federal Trade Commission (FTC). You can file a complaint with the FTC on-line at https://www.ftccomplaintassistant.gov. You can also submit a complaint by calling the FTC toll-free at 1-877-382-4357 (voice) or 1-866-653-4261 (TTY), or writing to:

Federal Trade Commission
CRC-240
600 Pennsylvania Ave., NW
Washington, DC 20580.

1,239 Comments

1 2 3 4 5

Sign up for a Slickdeals account to remove this ad.

Joined Sep 2007
Lord Baron of Sealand
5,517 Reputation
#3
T-Mobile sucks ass.

If we weren't already at the end of our contract with unlimited messaging, I'd be out.

Thanks.
Helpful Comment? 0 0
Joined Sep 2006
L2: Beginner
34 Reputation
#4
Can anyone tell me how and when I cancel my contract? Can it be done now over the phone? Also can you also port your numbers? TIA!
Helpful Comment? 0 0
Joined Feb 2007
L2: Beginner
23 Reputation
#5
If only Sprint would raise there prices...
Helpful Comment? 0 0
Joined Jan 2008
L2: Beginner
40 Reputation
#6
Does it still work if you had already purchase a texting plan?
Helpful Comment? 0 0
Joined Sep 2006
L2: Beginner
34 Reputation
#7
Quote from rambywong View Post :
Does it still work if you had already purchase a texting plan?
I read somewhere that doesnt matter if you are already on a texting plan. You can always argue that you have gone over before or have a chance of going over your monthly texting limits. I think the increase in rates will then affect you and so you should be able to cancel based on the previous assumption.
Helpful Comment? 0 0
Joined Oct 2004
OB GYNE KOBE
279 Reputation
#8
Quote from kingscorpio View Post :
According to Tmonews, starting August 29th T-Mobile will be increasing their SMS rates to .20 per text. This is a good time to cancel your contract to jump ship for whatever service you are looking to head to.

http://tmonews.com/
TMO sucks, esp with their rebate programs. I jumped in on promo they have for wing and dash (w/c I came across here on SD) last January and I still have not received my $50 rebate each for both phones. I have received 5 mails from them stating phone purchases do not qualify, and every time I would dispute over the phone they would say they would fix it and after 3 weeks they would send a new letter saying it is not qualified. I am fed up with their crappy customer service. They are not even fully 2.5G (EDGE) and some markets are still GPRS.

I do not know why they are awarded no 1 in customer satisfaction (which they advertise on TV) by some survey group.

I'm just waiting for the 3G I-phone and would switch to AT&T once it becomes available.
Helpful Comment? 0 0
Joined Apr 2005
L5: Journeyman
79 Reputation
#9
can you get out of your contract now or do you have to wait until august 29th to call them?
Helpful Comment? 0 0

Sign up for a Slickdeals account to remove this ad.

Joined Apr 2007
L3: Novice
55 Reputation
#10
how can I cancel contract from tmobile for free??Call them??
Helpful Comment? 0 0
Joined May 2008
L7: Teacher
79 Reputation
#11
I am fine with my unlimited text plan.
Helpful Comment? 0 0
Joined Jul 2007
Addiction Acceptable
88 Reputation
#12
If this works you are a God send lol because just yesterday I was hoping for some random thing to pop up so I could cancel my 4 lines with them! Do we call now or the 29th?
Helpful Comment? 0 0
Joined Jan 2004
L6: Expert
125 Reputation
#13
Perfect I'm already OOS I can get a new contract get out and get another new contract.
Helpful Comment? 0 0
#14
Can this be used to exploit a current Blackberry deal? I'm thinking get a Blackberry, sign up for a plan, cancel after a month or so when you "learn of the changes to texting." Or does T-Mobile require you to have a data plan when you get a Blackberry?
Helpful Comment? 0 0
Joined Apr 2007
L3: Novice
55 Reputation
#15
Quote from saketbash View Post :
If this works you are a God send lol because just yesterday I was hoping for some random thing to pop up so I could cancel my 4 lines with them! Do we call now or the 29th?
me too, I want to cancel the 4 line family contract.

How to do it??

Does anyone can help me?
Helpful Comment? 0 0
Page 1 of 83
1 2 3 4 5
Sorry, this thread is closed.
Add a Comment
 
Slickdeals Price Tracker
Saving money just got easier.
Start Tracking Today
Copyright 1999 - 2015. Slickdeals, LLC. All Rights Reserved. Copyright / DMCA Notice  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)