Forum Thread

Chromecast not connecting after travelling

Angry 685 67 March 6, 2016 at 08:36 PM
I recently purchased a Chromecast with the $5 GC from Target deal. It's been working fine and the only issues I found were with some applications that try to insert unnecessary advertising and disrupt the Chromecast's ability to work per design. However, I recently traveled to Mechanicsburg, PA and I stayed at the Homewood suites in Clark's Summit,PA. While there I attempted to use the Chromecast but I was informed by the IT staff on site that the device was not compatible with their network and that they are not authorized for use anywhere on Hilton suites property. I understood we must abide by the hotel agreement and assured the supervisor (management was involved) I would keep the device powered off and in my car.

However, now I have returned from the long weekend only to find the Chromecast is not working! I am able to access the device configuration from my phone but when I attempt to complete the setup there appears to be some issue with the Chromecast connecting to our home network. I tried several times and I'm absolutely baffled.

I don't know why the Chromecast was developed to have the option of not-connecting to a network as this is completely unacceptable! Why would this device be sold if it had plans to stop working? Does Google reimburse customers for the time and frustration spent trying to configure their device? Does anyone feel I should get Hilton involved and have them interview their IT staff for cases of malicious behaviour? It's now 1134 at night and I've been fiddling with this device for roughly three hours trying my cell phone, tablet, and PC. I might add that I have ABSOLUTELY NO PROBLEM using those devices on the network yet Chromecast is being stubborn. Paying $35 for a device that cannot be used is absolutely unacceptable.

14 Comments

1

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#2
Maybe a factory reset [bing.com] would help Confused
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#4
Quote from xxxHolic View Post :
OP should sue Google.
CLASS ACTION! EEK!
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#5
Quote from dale_101798 View Post :
CLASS ACTION! EEK!
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#6
Quote from Angry View Post :
I recently purchased a Chromecast with the $5 GC from Target deal. It's been working fine and the only issues I found were with some applications that try to insert unnecessary advertising and disrupt the Chromecast's ability to work per design. However, I recently traveled to Mechanicsburg, PA and I stayed at the Homewood suites in Clark's Summit,PA. While there I attempted to use the Chromecast but I was informed by the IT staff on site that the device was not compatible with their network and that they are not authorized for use anywhere on Hilton suites property. I understood we must abide by the hotel agreement and assured the supervisor (management was involved) I would keep the device powered off and in my car.

However, now I have returned from the long weekend only to find the Chromecast is not working! I am able to access the device configuration from my phone but when I attempt to complete the setup there appears to be some issue with the Chromecast connecting to our home network. I tried several times and I'm absolutely baffled.

I don't know why the Chromecast was developed to have the option of not-connecting to a network as this is completely unacceptable! Why would this device be sold if it had plans to stop working? Does Google reimburse customers for the time and frustration spent trying to configure their device? Does anyone feel I should get Hilton involved and have them interview their IT staff for cases of malicious behaviour? It's now 1134 at night and I've been fiddling with this device for roughly three hours trying my cell phone, tablet, and PC. I might add that I have ABSOLUTELY NO PROBLEM using those devices on the network yet Chromecast is being stubborn. Paying $35 for a device that cannot be used is absolutely unacceptable.
networks at hotels are setup so your device can't communicate or see other devices on the network. which is how chromecast works, your device sends it packets through your network to tell it what to do. that being said, you can't hold google accountable because a 3rd party network is setup the way it is.

Hilton isn't going to do anything for you. their staff would be too inept to brick it maliciously anyways.
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#7
Google Chromecast should plan for these types of situations. Obviously they did not perform enough testing.
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#8
Maybe your chromecast has real bugs in it [go.com] after staying at hilton
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#9
Quote from Angry View Post :
Google Chromecast should plan for these types of situations. Obviously they did not perform enough testing.
They did it's called a factory reset.

https://support.google.com/chrome...er/6254654

As to traveling, you can simplify your life if you use a travel router rather than trying to pair it with the hotel's captive portal wifi:
http://lifehacker.com/get-around-...1630215946
http://www.howtogeek.com/195762/a...otel-room/
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Last edited by jkee March 9, 2016 at 02:28 PM
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#10
Quote from jkee View Post :
They did it's called a factory reset.

https://support.google.com/chrome...er/6254654

As to traveling, you can simplify your life if you use a travel router rather than trying to pair it with the hotel's captive portal wifi:
http://lifehacker.com/get-around-...1630215946
http://www.howtogeek.com/195762/a...otel-room/
Look - I shouldn't have to factory reset anything! I paid the money for this device it should work! Why is it companies refuse to be accountable for their actions and put these worthless devices on the market? Were they ever even tested with the FCC ? Do we need to get them involved? All google cares about is that it has its money and I can go to hell. I tried calling the google number but I keep getting a recording - what kind of business is this? Do they even have an office or a headquarters?
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#11
Quote from Angry View Post :
Look - I shouldn't have to factory reset anything! I paid the money for this device it should work! Why is it companies refuse to be accountable for their actions and put these worthless devices on the market? Were they ever even tested with the FCC ? Do we need to get them involved? All google cares about is that it has its money and I can go to hell. I tried calling the google number but I keep getting a recording - what kind of business is this? Do they even have an office or a headquarters?
You messed up the device's settings and the mfg has an easy way you can fix it in less than a minute including setting it back up. Go cry to somebody else. Unlike plenty of other crap that goes FP here on SD, the chromecast was definitely tested by the fcc. If you want to use a chromecast while traveling and staying in hotels (because of how their networks are setup), the most practical option is to buy a travel router as above.

Google is lucky that their business model allows them to avoid running a call center to help idiot customers.
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Last edited by jkee March 19, 2016 at 03:34 PM
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#12
Quote from jkee View Post :
You messed up the device's settings and the mfg has an easy way you can fix it in less than a minute including setting it back up. Go cry to somebody else. Unlike plenty of other crap that goes FP here on SD, the chromecast was definitely tested by the fcc. If you want to use a chromecast while traveling and staying in hotels (because of how their networks are setup), the most practical option is to buy a travel router as above.

Google is lucky that their business model allows them to avoid running a call center to help idiot customers.
jkee I think this has gone far enough and I'm done arguing with you. I'd like to speak to a supervisor regarding this incident IMMEDIATELY.
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#13
Quote from Angry View Post :
jkee I think this has gone far enough and I'm done arguing with you. I'd like to speak to a supervisor regarding this incident IMMEDIATELY.
I'll take that to mean you've successfully restored your chromecast to working order Stick Out Tongue
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#14
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Last edited by quotidian March 19, 2016 at 04:42 PM
#15
Quote from quotidian View Post :
Uh, where exactly do you think you are? No one here owes you anything, and no one here wants to listen to you rant.
don't feed the troll. We can modalert to move the thread to the podium if needed.
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